NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
My orders have not arrived up to this date and it's been more than a month already. They do not answer to FB messages and their chat function in their app is a joke! You will be told that you are number 2 or so on queue and waiting time is 18 mins. 18 mins later, app says you have poor internet connection! Really? Everytime? When I have superb data connection?! Followed up thru email and was told to pick up the items in the local post office! Why do they ask for my shipping address if shipping is not door to door? Seriously, are you scammers?!
I unfortunately did NOT receive my product and it was no longer in stalk but... no issues with refunding my money got it back super fast as well as amazing communication.
Would highly recommend.
I received my back order's items today. Unfortunately, one item is missing another one size and color are wrong. Order carefully and good luck. No star
Dear Charles H.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
If you have any questions about your order, please contact us. We will do the best to help you.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.
I have ordered several times from New Chic and always been impressed with the value for the shoes I receive and also the excellent customer service. I had an issue with one package being shipped, a tracking problem with the USPS, not any fault of NC, and yet they were incredibly attentive and helpful throughout. Really awesome customer service!
Why is the packaging so terrible 2 hats wrapped in a plastic bag and needed to be blocked to get the shape back, not good for PR. First and last buy from NEWCHIC. Must have been packed by a child.
Dear Buddy,
Sorry for the trouble.
If the item you have received has any problems, please send the pictures to service@newchic.com. We will do the best to help you.
If this problem was caused by bad packaging, we will change the package to ensure the customers can receive the item in good condition.
Best regards,
Newchic team
I bought two fidget spinners I received only one.
Newchit sent me a reference number for my packet that did not match with the packet that I received. A big mismatch: The number, weight date of dispach and MISSING item that I paid but not received.
I sent many emails to someone by the name Angelica, who was just replaying my emails writting
How can I help you... and never answering to my questions about the missing spinner.
Do not trust this company they are not serious at all.
Dear Raiman,
Sorry for the trouble.
If you only received one item, but you have ordered two items, maybe your order was split because the items are in different warehouses. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
If the item is missing, we will resend the item to you or give you the refund.
Please send the pictures (SKU sticker and shipping label) to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team
I am revising my review of June 16. I had given NewChic a very negative review, saying that they were a scam and inept in customer service because I had never received my items even though my account had been charged. However, I was wrong. I received my shoes yesterday afternoon and they are very nice, very comfortable and they look exactly like what I had seen in the photograph. As it turns out the shipping is longer than typical because evidently this company does not have any distributors in the USA. This means that the items are shipped directly from China, which means that you must be willing to wait oftentimes two to three weeks for delivery. Their customer service needs a little work, but, overall, their products are good and they do deliver. Just setting the record straight. I was wrong. NewChic is a good company. Not a scam at all. :)
I also ordered my shoes, Newchic did take my money, but do nothing. I wrote them 2 emails but they have not response.
I also went to live chat. There was a person communicating but the situation not better
Dear Vu V.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
We definitely send the products according to the order list if you have placed the order. Sometimes, there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or cservice@newchic.com and we will do the best to help you.
Best regards,
Newchic team
I was told that I was a liar that I received the wallet but didn't they said it says received and I went and looked it had said everything was received on my end. I got back all my money told them to cancel my order and will not order again. Thentoday i get1 thing I had ordered but they already refunded me the money am going to send back am going to put return to sender and this thing I got today was under $10.00 and my wife had to sign for it but this $#*! I was talking to wouldn't return the money for everything cause I went and looked on page everything said it arrived which it didn't but what got me was when this $#*! called me a liar if I have to sign for stuff why didn't she look in her computer.
WILLNEVER EVER ORDER ANYTHING AGAIN FROM ANY SITES THAT ARE JAPANESE CHINESE OR VIETMANIZE THE STUFF THEY SELL IS NOTHING BUT GARBAGE AND $#*! CALLED ME A LIAR WELL I SAY $#*! YOU!
Dear Brian,
Sorry for the trouble. We don't know clearly about your complain. Could you please give us more details?
If there are any problems of order, please contact us via Live chat or cservice@newchic.com. Also, you can call us directly. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will do the best to help you.
Best regards,
Newchic team
Ordered shoes over 7 weeks ago The site was on Facebook. Thought the shoes were coming from the USA. Looking on the website they are being sent from China.
Still have not received the shoes and looking at the website with all the negative feedback I do not think I will ever receive them. I paid nearly £32.00. Before ordering anything on line I would suggest to anyone to check the reviews. Very Very Dissapionted I would not give them a rating
Dear Susan,
Sorry for the delay of the item.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or cservice@newchic.com and we will do the best to help you.
Best regards,
Newchic team
After waiting for two months without receiving my order i went on live chat and spoke to them and they promised me a refund and i am still waiting. I think i should even give up but i would definitely not recommend anyone to use this site as all they will do is take your money and all you get is a sorry and keep waiting, should a person wait forever.
Dear Tshego,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or cservice@newchic.com and we will do the best to help you.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
Best regards,
Newchic team
I placed on order with newchic in April, it is now the beginning of June and i still have not received what i had ordered. I Think i agree with those who say that his company is just a scam, how it can take two months to receive an order
Is over a month and I have not receive my purchase and I am wondering if this company is real. Please do not buy from this company as they do not even have a phone number where to reach them
Dear Not,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on product page. Besides, you can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or cservice@newchic.com. Also, you can call us directly. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will do the best to help you.
Best regards,
Newchic team
New Chic is one of the worst companies I have ever dealt with: On April 25,2017 I ordered three items the same day I saw them advertised on Facebook. I was charged about $19.58 for shipping the three items. I was notified, weeks later that two of the items were no longer available and given the option to cancel. I canceled and was refunded only for the cost of the items. No allowance was made for the shipping charge. When the third item arrived, drop shipped from China, it was of a different color than ordered. I never received any notice of a color change or if that change was acceptable to me. I was not given the choice to cancel this third item. In summary I was charged about $45.00 (w/shipping) for a $26.00 item that was not the item I ordered. When I complained, the email reply said the shipping charge could not be changed or credited. When I complained again after receiving the wrong colored item, I never received a reply. The item itself is okay, although flimsy, not worth the $26.32 even if shipping were free. More importantly, if you wish to deal with a company with very poor customer service and excessive shipping charges, it is at your own risk. Jun. 13 2017
Dear Alan A.
When you place the order, you need to pay the shipping fee. Hope you can understand. If you refund the wrong amount to you, please contact us. We will check it for you.
Sorry for the trouble. If we have sent the wrong color to you, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.
I think the quality is very good! But, I notified them that they ran smaller then our normal size. They replaced both the bra and sent an extender for the other one, and another pair of camo shorts for my son. They were prompt and took care of it all, without me having to send back the other products at an additional shipping charge.
Thanks!
I ordered a pair of summer shoes but the size was too big and i simply wrote and got a replacement pleasantly surprised with the ease of it all. I promptly ordered two more pairs from them thanks to the care and superb customer service. My compliments to the team and Ashley. Thank you
I have ordered and pay for a pair of shoes and after 2 days had to councel it and ask for refund. I was amazed by the quick and efficient service. I got back my payment in few days and it's very pleasant to realize that you are a trustful seller. I appreciate your polite and good service. Thanks.
The absolute WORST customer service ever. I made the mistake of returning an item that didn't fit. Not only was I out the expensive return cost but was never successful in getting a refund. There is no phone number to contact them only online chat with someone who either doesn't understand English (or is just pretending not to understand) and email which they NEVER respond to. I would have been better off to have re-sold the item on eBay! Would not even give this company one star!
Dear Denise C.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. If we have sent the right size to you and it doesn't fit, you need to pay the shipping fee.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
If your item was returned, please offer us the tracking number, you can track it as well. When we receive the parcel. We will arrange the refund for you.
If you have any questions about your order, please contact us. We will do the best to help you.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.
Please stay away from Newchic website. I made my order 1 month ago, and I haven't received my package yet, they just give you the wrong tracking information just to make you confused and make you wait more. And they are not even responding whats happening with your package. Worst online shopping that I have ever made!
Dear Shery,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Besides. We kindly suggest that you can check your Newchic account, you can get the order details there. Also, you can track your order if you have chosen the shipping methods with the tracking number.
You can track the parcel yourself, so we will not offer you the wrong tracking information.
We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. However, the item may be delayed because of customs clearance, holidays or bad weather and sometimes, the carrier's website does not update even if the parcel is in process. These situations are out of our control.
If there are any problems of order, please contact us via Live chat, we will do the best to help you.
Hope you can receive your order asap.
Best regards,
Newchic team.
Yes they are rubber and I didn't think I would like them. BUT I LOVE THEM. They are well worth the money; I ordered a second pair.
Bought som shoes that broke and got refund without any problems. Great service.
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Dear Jazz a.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
The live chat is very busy. You need to wait a few minutes. If you have poor internet connection, you can't contact us. Besides, when you place the order, we need to offer the full address. Whether shipping to your home, it depends on the local post office. This situation is out of our control.
Hope you can receive your order asap.
Best regards,
Newchic team.