New Chic is one of the worst companies I have ever dealt with: On April 25,2017 I ordered three items the same day I saw them advertised on Facebook. I was charged about $19.58 for shipping the three items. I was notified, weeks later that two of the items were no longer available and given the option to cancel. I canceled and was refunded only for the cost of the items. No allowance was made for the shipping charge. When the third item arrived, drop shipped from China, it was of a different color than ordered. I never received any notice of a color change or if that change was acceptable to me. I was not given the choice to cancel this third item. In summary I was charged about $45.00 (w/shipping) for a $26.00 item that was not the item I ordered. When I complained, the email reply said the shipping charge could not be changed or credited. When I complained again after receiving the wrong colored item, I never received a reply. The item itself is okay, although flimsy, not worth the $26.32 even if shipping were free. More importantly, if you wish to deal with a company with very poor customer service and excessive shipping charges, it is at your own risk. Jun. 13 2017
Dear Alan A.
When you place the order, you need to pay the shipping fee. Hope you can understand. If you refund the wrong amount to you, please contact us. We will check it for you.
Sorry for the trouble. If we have sent the wrong color to you, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.