NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
I ordered dresses, took a while to recieve an email confirmation.
Then I went to post office to check and recieved my package. BIG SURPRISE TO RECIEVE 12 pieces of HORRIBLE LOOKING UNDERWEARS!
I have sent them an email and still waiting for reply.
Ordered my item May 2nd, and after two weeks of not receiving a shipping confirmation, I emailed them. They followed up the next day and reported that they had shipped it. It is now 4 weeks after that and I still have not received the item. There is no reason shipping should take this long for a $20 item.
Dear Stacy B.,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Besides. We kindly suggest that you can check your Newchic account, you can get the order details there. Also, you can track your order if you have chosen the shipping methods with the tracking number.
We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. However, the item may be delayed because of customs clearance, holidays or bad weather and sometimes, the carrier's website does not update even if the parcel is in process. These situations are out of our control.
If there are any problems of order, please contact us via Live chat, we will do the best to help you.
Hope you can receive your order asap.
Best regards,
Newchic team.
I have placed two orders both of which were cancelled without explanation. I really like the look of the dresses. I'm disappointed.
Dear Melissa C.,
Sorry for the trouble.
Sometimes, the order may be cancelled because of some reasons.
1. The item is out of stock, we have contacted the customer but no response.
2. The order was rejected. For this reason, we suggest that you can change the payment methods.
3. If the item is out of stock and the item can't restock in time. To protect your interest, your order will be cancelled.
If you want to know more details about your order, please contact us by live chat. We will check your order for you.
Best regards,
Newchic team.
Ordered a pair of shoes in April but incorrect size received mid May. Notifield Customer Service who were most apologetic and despatched the correct size and told me to keep the original pair ( which are no good for me - but found friend who was happy to have them). Requested refund but was told shipment already despatched. They advised courier consignment note for track and trace- so was able to see item already on the way and transit points enroute. Delivery was approximately 3 weeks and shoes arrived safe and sound. Despite the incorrect size - I found their customer service team offer good service and product quality very good for reasonable price. I would recommend this Company and I will use again.
Had difficulty getting the size of my Bra's right, NewChic has now offered to sent out a bigger size for free. I was told to keep the other pairs. I will order again.
The delivery seems long, but all of us are impatient. I bought two pairs of shoes and love them both for the price paid. Awesome value! I will shop here again.
Well the shipping takes a while
But I always got a quick response with an explanation...
And when the items arrive they are fine
It's internet shopping so as expected
Dear Sharon B.
Thank you for your comment. The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. We are trying to improve our shipping service as well.
Glad to hear that you are satisfied with the item. Welcome to Newchic again.
Any questions, please contact us by live chat. We will do the best to help you.
Best regards,
Newchic team.
I ordered a bra the Feb. 15 2017 but have not gotten anything yet. I have emailed them no one got back to me. They said at first that they didn't have one the color I wanted so I told them that to send any color so that I didn't have to wait to long, Well this is the longest I have ever waited and I know I'll never get it. Just wish we could do something about it. Joelene D.
Dear Joelene D.
Sorry for the trouble.
We usually reply to your email in 24 hours ( weekend: 48 hours). Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there. Also, you can contact us by live chat, you will get a quick response.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Best regards,
Newchic team.
I ordered 2 products from them on May 26th and until now I have not received them. I went to their online chat customer service and I was told that one of the products is out of stock. I told them that on their site the product is in stock so how can they say that it's out of stock. They said that what's on their site is not correct. They asked me if I want to wait and so I said sure I will wait but can they ship the other one since that one is in stock. They said they would but until now I have not received an email that it has been shipped at all. In fact I have never received any email at all not even to just inform me that my product was out of stock. I am just so glad that I ordered only 2 products and did not order more. This is a terrible company to deal with. So many people have already attested to this. My fault is that I did not research first and read reviews about this company. Next time I order online for the first time from a new company I am going to research reviews about them first. Please be careful and those of you who wants to order from this company please be aware of this.
Dear Loly.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. If the status of your order is back order, you can choose to wait or get the refund.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. When your order was shipped, you will receive an email from our system. If you didn’t receive our email, could you please check your spam? Maybe the email was there. Also, you can track your order if you have chosen the shipping methods with the tracking number.
Hope you can receive your order asap.
Best regards,
Newchic team.
Good quality BUT I ordered 44 inches on bra, size I'm 42 and instructions are to order next size up when it came it measured 32 inches straps not long enough. I ordered shoes next size up and should have ordered 2 sizes up!
Dear Rosemary,
Sorry for the trouble.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page, the size chart tells you the size in inches.
Best regards,
Newchic team.
I've ordered things from other companies out of China before, but this one sucks! Don't do it
Luckily you can call your credit card company and deny payment. Paypal is also good about getting your money back.
Dear Katie,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
If you have placed the order on Newchic and you have doubts about the product or your order, Please contact us by service@newchic.com and give us more details about your question. We will do the best to help you.
Best regards,
Newchic team.
Have emailed twice to try and return an item but have heard nothing back. Has been many weeks and no reply.
Dear C N.
Sorry for the trouble.
We usually reply to your email in 24 hours ( weekend: 48 hours)
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Also, you can contact us by live chat or call us directly. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
Best regards,
Newchic team.
The worst of the worst A month down the line and I am still waiting. Lies upon lies. Stay away from this company
Dear Pierre M.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on product page. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Also, Many shipping methods are available. If you need to receive the item in shorter time, you can choose Expedited Shipping as shipping methods.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or cservice@newchic.com and we will do the best to help you.
Best regards,
Newchic team
After all the prom dress fails I have seen, I can't believe I fell for this. I ordered two items. A bra, which came today, and a pair of shoes that are supposedly on the way. It took 6 weeks to receive today's package. The bra is nothing like the one pictured. The lace is of much lower quality than the image on the site. The cups are two different sizes and lopsided. The bottom lace band was much smaller and not sewn straight, kind of warbled. Terrible quality. The picture on the site showed a superbly made product. I immediately went to the site to cancel the shoe shipment, but it says they have shipped (they were on back order). But when I try to track them nothing can be found. I am glad I didn't spend a lot of money on their products.
Update: I did finally receive the shoes, several months later. They are actually pretty cute. Nice raw leather ballet flats with a chunky real rubber sole. They are a stylish color, burnt orange, and are super comfy. I followed their sizing chart and measured my feet to be sure because I have big feet. They fit perfectly. I am pleased with the quality of the leather shoes and have added another star.
Dear Val E.
Sorry for the trouble.
We have measured the items before selling them. If the product you have received does not meet the pictures, please send the relevant information to cservice@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Also, if the item has any quality problem, please contact us. We will contact the supplier and improve the quality of the items.
If status of your order is back order and you want to cancel the order, we will do it as your request. However, if the item was shipped, we can't cancel the order for you. Hope you can understand.
Any questions, please feel free to contact us.
Best regards,
Newchic team
It's been almost two months.
It says items were delivered but i haven't received anything.
Please advise
Dear Lucille M.
If the tracking information shows that the parcel was delivered, but you didn't receive the item. Please contact us by live chat. We will check it for you.
First, please contact the customer service and check your address.
Second. If the address is correct, maybe your neighbor signed for the parcel when you are not at home, please check it.
Third. If you still can't find your parcel. Please go to post office and ask for help.
Best regards,
Newchic team.
I am still waiting for an ord r I placed over a month ago... when I checked status it says delivered... I did not receive anything...
This site is a sham
Dear Val B.
If the tracking information shows that the parcel was delivered, but you didn't receive the item. Please contact us by live chat. We will check it for you. The status of "delivered" means that someone has signed for the parcel.
First, please contact the customer service and check your address.
Second. If the address is correct, maybe your neighbor signed for the parcel when you are not at home, please check it.
Third. If you still can't find your parcel. Please go to post office and find out who has signed for the parcel.
Best regards,
Newchic team.
Tuve que esperar a que llagara mi pedido poco más de 40 días, pero valió muchísimo la pena. Las dos pares de zapatos que ordené están hermosos, son del color que pedí y la talla es perfecta. Además son super cómodos y la calidad es muy buena. Estoy muy satisfecha con mi compra con Newchic!
I'm satisfied about my order, well done! I think i will buy again at New Chic, the first experience was good.
After the wrong color shoe was shipped, NewChic corrected the mistake and sent out a new shipment. I was told to keep the other pair. I would and will order again.
Do not buy from NewChic
They sent me the completely wrong item. It was their mistake. Their customer services is terrible and no help whatsoever. Got PayPal to intervene and they ruled I could send the item back but at my own expense! Not worth it for the postage costs so I am now 30 euros out of pocket! Use Rosegal instead - any problems with their orders are sorted out quickly, efficiently and professionall
Dear Tracey B.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on product page. Besides, you can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or cservice@newchic.com and we will do the best to help you.
Best regards,
Newchic team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Edna H.
Sorry for the trouble.
If we have sent the wrong item to you, please send some pictures( including the SKU sticker and shipping label) to us. We will check it for you and then offer you a reasonable solution.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.