NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
Ordered two shirts (large) and two pair of shoes. After two weeks received the shirts. One XXL and one size 50 (XL?). Unusable. No idea where the shoes are and do not expect to receive them or they will be the wrong size. A joke of a company.
I ordered 2 pairs of shoes but they were different sizes so went on live chat and got part refund with a view to keeping those shoes that were too small as too expensive to return
Dear Eric W.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
If the product you have received does not meet the size chart or we have sent the wrong size to you, please send the relevant information to cservice@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team.
Do not order from this company it is a scam. Wrong shoes ordered and would not fix order. Had to call credit card company to get money back
Dear G B.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
If you find that we have sent the wrong shoes to you, please send the pictures to service@newchic.com or cservice@newchic.com. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Best regards,
Newchic team
I tried to buy some shoes, and when the delivery date comes close, they send you the following email:
Hank you very much for your custom with newchic.com. Please accept our apology for we have cancelled your order(#*******). We are so sorry for the inconvenience it has caused you and hope for your kind understanding.
If you have any question, please feel free to contact our customer service *******@newchic.com!
Kindest regards,
Newchic Team
WITH NO RETURN ON MY MONEY!
Dear Carla,
Sorry for the trouble.
The item in your order is out of stock and the item can't restock in time. To protect your interest, we cancelled your order and refunded.
We have refunded on 2017/5/31. Due to your payment method is Credit card, so we will refund within one business day, but bank processing may take 7-14 days to show in your account.
Please check your account later.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I would discourage anybody from ordering from this company. I placed an order on 28 April 2017. When I emailed on 27 May 2017 asking where my order was, I was that delivery takes 7 - 20 days. I pointed out that I had been waiting for 29 days and the response was that I should "kindly wait another two weeks". I refused and requested a refund. The response was exactly the same - "kindly wait another two weeks". I again refused and requested a refund, a request which has been ignored. Absolutely appalling service and should be avoided.
Dear Sarah,
The delivery time depends on the countries and the shipping methods. Please check here carefully. The parcel usually takes 7-20 business days (weekends and holidays are not included) to be delivered, not 7-20 days. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or cservice@newchic.com and we will do the best to help you.
Best regards,
Newchic team
I ordered the same item in two different colours in the same size from this company and they are two different sizes but with the same label sewn in saying they are both medium. They wouldn't refund the 15% first time order diacount that I should have received but didn't. The quality of the clothing is absolutely awful, all loose stitching and horrible materials. I have emailed several times and received replies to some but not all of my emails. The only good point is that they did arrive within a few days which, judging my most reviews here, is a miracle!
Dear Jessica.
Sorry to hear that.
We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
If the item has any quality problem, please feel free to contact us. We will contact the suppliers and improve the quality of the items as well.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Placed an order 15 days ago. No news on delivery. Thankfully I did a small order to test the quality of the service. Never again.
Dear Andrew,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. When your order was shipped, you will receive an email from our system. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I shop with this company before and I would recommend and I shot again with them size spot on the quality of clothes and shoes spot on thanks
I Never received my items and yet rhey are continuing to try to get money grin my PayPal account! NEVER BUY FROM THIS COMPANY! BEWARE! CROOKED!
Dear Kimberly,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Cheap fabrics, advertised as linen, more like tissue paper, keep away.
All sizes are wierd, reading reviews I gave my stuff to charity shop, rather than go through the pain of customer service.
China does not play by the rules!
Dear Anne,
Sorry for the trouble. If the product you have received does not meet the descriptions, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page, it tells you the size in inches.
If the item has any quality problem, please feel free to contact us. We will contact the suppliers and improve the quality of the items.
Best regards,
Newchic team.
The shoes that I have ordered came 1 size too big and after long back and force with requests to send to photograph shoes email photo back to them- silence for 4 weeks. I only wanted to exchange for a proper size. I had to involve PayPal in order to resolve it. Now is a tricky part- PayPal will refund money and I have to send shoes back to China. Cost of the shipping is as much as cost of the shoes.
Dear Gregory,
Sorry to hear that.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size of the shoes, it tells you the size in inches.
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
However ordered a pair of Pink Shoes, same as previous order size 7. Never got. Talked on line, couldn't understand Sky. Tried to e-mail no e-mail address. I don't think I will order again.
Dear Sondra.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.
Ordered 3 bags, 2 small (about 30 cm and cheap-£7) and 1 large 42 cms and £20. (The large one would hold a laptop)
2 bags came roughly on time, the third had still not arrived a month later, after contacting them I was thanked for not cancelling and after being told to go to my PO and search.(which I did) They sent me another, it is even smaller than the other 2 bags and of no use to me. I therefore wasted over £20 and have a bag that would carry a hamster. Their customer service has obviously not received the 11 emails I sent them! Complete waste of time and money.
Sorry for the trouble.
You can find all the details about the sizes of each item on every product page. If the product you have received does not meet the description, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Any questions, please feel free to contact us.
Best regards,
Newchic team.
Ola fiz uma compra de um chinelo e um sapatinho e nao os recebi e o boleto sera pago dias iniciais do mes de junho e eu presciso trocar o numero pelo do brasil como poço ver isso tentei cancelar para trocar nao consegui
Dear suely,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
You can get the order details on your Newchic account. When your order was shipped, you will receive an email from our system. Also, you can track your order if you have chosen the shipping methods with the tracking number.
We also hope our customer can receive the item asap. We are trying to improve our shipping service as well. If there are any problems of order, please contact us via Live chat or cservice@newchic.com and we will do the best to help you.
Best regards,
Newchic team.
Very happy with my purchases.
The size is perfect.
The material a little different to he pictures but still love the clothes.
Ces la meme chose pour moi placer ma commande mars 2017 nous somme mai 2017 et toujours pas de commande il prenne notre argent mes en retour rien j ai écrit plusieurs fois pas de réponse moi je ne conseil pas cette compagnie a qui que se soi
Numéro de commande *******
Dear johanne.
Sorry for the delay of the item.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number. Hope you can receive your order asap.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. If you didn’t receive your item within the estimated time, please contact us by Live chat or cservice@newchic.com. Also, you can call us directly. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your parcel for you.
Best regards,
Newchic team.
VIP quality of costumer service I became at once answer for shiping details. The shoes i have ordered are exactely as shown on the picture and very comfortable
Great communication with questions or concerns. Looking forward to planting the seeds and enjoying the fruits.
Delivered on time and as requested. Promt response to my questions and great price. The items are from excellent material.
I ordered 2 dresses, having checked my measurements against their size chart. One dress was much too long, dragged on the floor, at least 10 inches longer than their description, and the bust was 3 inches wider. The other's sleeves were so long they ended around my knuckles. Their size charts are ridiculous - no way is an "XXL" equivalent to a European size 46. I wasn't happy with the fabric either. I had to send them photos of the dresses with a tape measure to prove their sizes were wrong, and told it's too expensive and lengthy to return them to China, so they offered me a 50% refund and advised me to give the dresses to a friend. I don't have any tall, wide friends with very long arms, so I'll give them to a charity shop and have to write off the 29 euros it has cost me (the other 50% plus postage). I will not be ordering from Newchic again. To be fair, the after-sales service has been good and I have now received the 50% refund.
Dear Sue,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Also we will revise it if the size chart is incorrect.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Larry H.
If the product you have received does not meet the size chart or we have sent the wrong size to you, please send the relevant information to cservice@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team.