NewChicReviews 4,548

Ordered product as per their size chart, items recieved not even close to correct size, definitely not up to US sizes or European sizes, way too small. On a positive not the product did appear to be well made, just meant for children not adults. Contacted customer service they initially offered to refund 50% of the total cost, second time the offer went up to 70%!

This company, for the moment; is a true candidate for America's Rip Off Reports.com. Please understand that as you weave your way through the murky depths of complaints; one might take a sympathetic to the employees doing their very best to ease the complaints of the customers who are giving the bad reviews.
Let's look at these problems from the source. The source being the upper management of NewChic; in general. These folks were recently brand new to this business. They were starving for knowledge. Enter a scheming CEO and VP into the mix who wants to make money at any cost. These semi educated guys and gals have the distinct privilege of training the employees to do things the wrong way. They are, in fact; commended for their accomplishments. The problem is that the employees are doing things the wrong way; thinking that these ways are right. They will never stop doing things the wrong way because they honestly believe that they are doing things the right way because they have been taught that way from upper management. I believe that if a new CEO, VP, and CFO, were interjected into this company who had a passion for customer service, along with paying attention to all of the details that the job required; they could become a great company. It might take some time; but it is doable. The old management would definitely have to be removed for this to work.

Pros: Good customer service response. Quick and efficient responses. Seller contacted me asking for exact measurements so they could find the correct fit for me; they offered to send me 2 replacement bras at no additional cost to me - I did not have to return the 3 original ordered bras

Cons: Sizes run extremely small - I ordered my typical size of 36D. They suggested 44C and are sending 2 replacements at no cost to me; delivery is slow but to be expected from overseas.

Success of replacement sizes to be determined... stay tuned! Overall I give them 4 stars and I've learned how to order from overseas.

I ordered two pairs of extremely cute shoes from NewChic but was terribly disappointed. I ordered the size I normally wear but when the shoes arrived, they were approx. One and a half sizes too small. I contacted their customer service to discuss return or exchange and was told a return would cost so much it would be more than the whole cost of the order.

I started researching their sizing and it turns out that they make up their own, then claim they are standard US sizes. When I looked at the measurements, their sizes are roughly a full US size smaller than someone in the US would expect. While they technically shipped what I ordered, there was no notice that I should double check sizing, or that their sizes run small.

That's extremely poor business practice, bad customer service, and I can't UNRECOMMEND them enough.

We purchased a few items small enough to fit in a mail box. This was over 2 months ago. I requested a refund for they took my money like lightening and i never recieved the product. So far after request for refund i was told it was not a problem BUT to reject packag if it showed up or repay for it. So 2 things raised red flags 1 they did not ship no where close to the date alledged 2. They saw i requested my money for a product i did not recieve in a timely fashion. Beware people they do NOT value customers as other sites do. Also realized there is nosuch thing as blue strawberry plant seed lol it was one of the products I ordered. Buyer beware stay with reputable businesses
I got a reply dancing around this saying countries have different deliveries even by pony express its doubtful it would take 3 months. I have called the postal service and they have nothing there with the number they gave me. My opinion it never got filled irregardless i do not recommend this company to anyone. I will be doing business with amazon with faster service also our countries laws will protect us.