NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
I made an error with sizing not realizing that the cut was so small. I contacted customer service and they responded in a timely manner and helped me to resolve my issues. Thank you New Chic you have earned a customer for life.
Michelle Julye
I brought a pair of shoes, due to the fact they come from Asia it's going to take a few weeks. The shoes were nice, but too big. I had to send pics of my foot with a tape measure to assure them it was their mistake. Which I did and a picture of front of package with address they also asked for. Did all that and then nothing no answer to email or site or live chat, so I adviced them I was going to inform the Trade commission, guess it worked they told me they would refund half the price and I am waiting for the correct size which I paid for, adviced the correct size is now supposed to be on it's way. When this pair arrives I will not be using them again ever. Guess one has to be pro-active as I am sure from reading the reviews people just give up in the end.
I order a fidget spinner 6 days ago (but the day I ordered it, it was Saturday. So I had to wait until Monday, because it ships "in one business day" so it should have came on Thursday...) Right now its its Thursday, so I've waited 4-6 full days (nearly a week) and still no email, arrival, or anything on the matter. In starting to think I have been scammed of my parents money. I ordered two of the same fidget spinner (because when I ordered the first spinner, I wanted to choose a different one, so I refunded it. And ordered everything the exact same. And even got an email saying "your purchase was a success") message me on *******@boruto. 8 I wanna know if anyone else has had this problem..
Dear Wu.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on Checkout page. Besides, the items ship "in one business day"doesn't mean that you can receive the item in one days.
When your order was shipped, you will receive an email from our system. You can get all your order details on your Newchic account. And you can track your order if you have chosen the shipping methods with the tracking number.
Hope you can receive your order asap.
Best regards,
Newchic team.
Bought a couple of items from this company and will NEVER buy from them again. When the items arrived, 28 days later, they were totally the wrong size. It was VERY difficult to get return shipping information from them. Had to get PayPal involved to get any info at all. When the dispute was resolved in my favour I was faced with the cost of returning the garments back to China, tracked. This would have cost MORE than the garments cost in the first place. Customer Service from this Company is none existatant. Be VERY careful if you do buy from NewChic as the sizes they display are NOT UK sizes. In any correspondence with NewChic you will have to supply photographs and in depth information 3 or 4 times over.
Dear Graham,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I ordered a pair of shoes at the end of April and was thinking they weren't going to arrive. However the day after I queried it and got a very nice email back from Customer Service they did arrive! Absolutely delighted with them they are beautiful and as advised I had ordered a half size bigger so they are fine. Would order again from this company
REVIEW: NewChic does not know American sizes at all. I ordered a pair of US M shorts but they sent me US XL shorts. HUGE. They refuse to send me new shorts because they needed a photo of a "SKU label", which was never sent to me. I sent them picture of the shorts, every tag on the shorts (which clearly showed that they shorts were XL) as well as the shipping label. They still refused to send me the correct shorts and eventually offered me a refund. Unfortunately, that refund will take 10 (!) days to process so I'm turning to my credit card company for a chargeback. They really shouldn't do business with the US, they don't know how to treat American customers.
Dear Hakan,
Sorry for the trouble. If we have sent the wrong size to you, please send the pictures to service@newchic.com. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account iDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I ordered two pair of shoes on 04/31/2017, account charged but I haven't received my order. I received no email. I have no tracking number
Dear Wanda.
When you placed the order, you can get the estimated delivery time on Checkout page. The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get all your order details on your Newchic account. And you can track your order if you have chosen the shipping methods with the tracking number.
Also, many shipping methods are available. If you want to receive the item in shorter time, we suggest that you can choose the Expedited Shipping as shipping methods.
Hope you can receive your order asap.
Best regards,
Newchic team.
I was delighted with the spray perfume bottles and are very suitable for what I wanted. I would use this site again.
Purchased a purse and the zipper broke withing 2 days so never buy anything from this site again. Can't return it and so remember it is cheap then it is made cheap.
Dear B W.
Sorry for the trouble. If the product has any quality problem, please send the some pictures to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
Also, if the the quality of the zipper is not good, we will contact the supplier and improve the quality of the item.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I wanted to return a sport coat that did not fit. I sent an email because I could not find a way to file a return on their website. I never got a response from their customer support email. I have to keep a coat that does not fit. Avoid buying from this site.
Dear Ernesto,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. If the coat didn't fit and you want to return the item, you need to pay the shipping fee.
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Best regards,
Newchic team.
I had a large order and ultimately removed all but 2 items. The price at checkout was different than what was quoted in my cart. And the 15 and 20 percent coupons were not calculated correctly. And live chat was not much help.
I do not recommend this site.
Dear Donna.
If you find that the price changed from cart to checkout. Please send the screenshot to us, we will check it carefully. Please know that most of the customers need to pay the shipping fee.
For the first order on Newchic, the 15 or 20 percent coupons have some limitatiosn. The Flash Deal items and Special product can't be applied.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
I placed an order yesterday afternoon and got an email this morning after they took the money from my account stating that my money will refunded in the next 14 days without an explanation. After waiting for a few minutes online for a live chat agent I am being told that the order was cancelled by them because the address provided was suspicion. Mind you its my work address where I get all my deliveries at, its a hospital. I explained that to the agent and was told to email a copy of my driver's license so that they could confirm my name and address. I again expanded that the address on my id was not the work address. And then the agent said ok so we will confirm your name then. I don't know what Scam this is but do not buy from here. They are not even located in the states.
I have bought several things from this company already. I had an issue with late delivery but I think it was due to the customs in the UK rather than Newchic.
I received an item which was broken and I got the refund straight away and the customer services has always been effective, quick and courteous.
Newchic has lots of items and I have difficulties stopping myself for buying many of the handbags they have.
Placed my order on 4/24/2017. Never got an email to confirm. Contacted customer service, said delivery will take 25 business days! IT WAS IN STOCK! I'll never order from them again.
Dear Gena.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html.
Besides, many shipping methods are available. If you want to get the item in shorter time, we suggest that you can choose Expedited Shipping as shipping methods.
When the item was shipped, you will receive an email from our system. If you didn’t receive our email, please check your spam. Maybe the email was there.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Although the shoes were very nice I had to wait 2 months for 1 pair and 3 months for the other. I usually wear size 6.5 and ordered size 8 and they fit fine. All in all if I see nore shoes that I would like I would order them
Bought an orange pair of shoes. Sooo comfortable. I ordered another, blue, pair, unfortunately out of stock. I requested a refund. Dealt with immediately. I shall certainly shop Newchic again. Delivery not particularly speedy but hey... don't expect perfection at that price.
So. I order the dress (to come to Australia) then read the reviews, after which I am sure it will never arrive/not fit/be crap quality. But guess what? It did arrive (2 weeks which is quite ok), it does fit and the quality's fine!
This company has been amazing! I ordered 3 pairs of shoes and really did not pay close attention to the sizing chart and they arrived too small. I contacted the company newchic and they promptly helped solve the problem to my great satisfaction. Truly an outstanding company and courteous to customers. Do not be worried about using this site.
We ordered a product my wife loved from these scammers. Listed as in stock. They CHARGED US THEN EMAILED SAYING BACKORDERED. THIS COMPANY IS A PRESALE SCAM. Seems like it for sure, no one is happy with shipping times or customer service either! DO NOT USE THEM!
Dear Ian.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please select the size and the color, you will find them above the price. Please pay more attention to it. If you find that the order status of your order is back order, you can choose to wait or get the refund.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the estimated delivery time on checkout page as well.
Any questions, please contact us by live chat or service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.
I haven't reveived my order since i posted it last april 28 2017 under order number *******
NC*******
Dear Heidi.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html.
You have placed the order on 2017/4/28 and it was shipped on 2017/4/28. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. You can track your order here. http://www.17track.net/en/track?nums=LX325503333CN. The tracking
Information shows that the item was delivered on 2017-05-08.
Besides, many shipping methods are available. If you want to get the item in shorter time, we suggest that you can choose Expedited Shipping as shipping methods.
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Pau A.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com. We need the picture to show the problem so our customer service can check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.