NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
I ordered my wife 5 pairs of the most unique shoes ever. It took a while to receive them, but very expected because they are shipped from Asia. When they arrived they were small so I contacted the company, they got back to me within 24 hours and to make a long story short the customer service rep was amazing and they sent me all new replacements. Just had to pay the shipping. What a great company.
Possibly all right for clothing. Scammers for garden plants.
They advertise a large number of impossible plants and flowers -- the photos are pure photoshop -- and send people killed seeds which never sprout into anything, probably on the basis that most people will simply assume something wrong with their gardening or "natural" seed failure. The fact is, the photoshopped flowers and killed seeds are a deliberate scam.
The company do not acknowledge communication, much less respond to it.
I ordered two items and they would only fit a child. I've asked for refund and no response. Dont order from them! I just threw $$ down the drain
Dear Maria.
Sorry for the trouble. We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
To choose a correct size, we suggest that customer can measure their own size and then read the size reference on our product page.
We usually reply to your email in 24 hours ( weekend: 48 hours). If you have contacted us but you didn’t receive our email, first, please make sure you have sent the email to the right email address: service@newchic.com. If the email address is right, please check your spam. Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
Any questions, please feel free to contact us
Best regards,
Newchic team.
Never buy from this company! I ordered a face mask from newchic over 5 weeks ago and I still haven't received it. I even talked to newchic customer service asking when it would arrive, however all they said was after shipment it would take 7-20 days to arrive. It has been way past that. If I could rate newchic 0 out of 10 I would!
Dear Megan,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When your order was shipped, you will receive an email from our system. Also, you can get your order details on your Newchic account and track your order as well if you have chosen the shipping methods with tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand. We also hope that our customer can receive their order asap. And we are trying to improve our shipping service as well.
Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
It was a full six weeks ago that my account had the money taken out for the shoes I ordered. They just arrived yesterday (6 weeks). Was unable to contact them and very concerned that I had been scammed. They are interesting shoes but I don't think I want that venture again.
Dear Jil,
Sorry for the delay of the item.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand. We also hope our customer can receive their order asap. And we are trying to improve our shipping service as well.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Any questions, please feel free to contact us
Best regards,
Newchic team.
Ordered my shoes April 20 and then read all the awful internet reviews, I thought I had just wasted my money and felt kind of sick until today ( May 6) when they arrived! They are cute as all get out, right size, and I am happy as a clam!
This company is awful. They will cancel your order if you pay through credit card and don't want to register a Paypal account. Even if the website says "option" to register a Paypal account. They cancel your order, but they still charge your credit card right away, and says refund you in 7-14 days. What b. S.
Dear Sophie，
If you didn't register a paypal account, your order will be cancelled by system, because it is not safe. If you want to place the order online, we suggest that you can register a paypal account.
If you payed by credit card, we will refund within one business day, but bank processing may take 7-14 days to show in your account. Please check your account later.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
Best regards,
Newchic team.
Took 2 weeks to get my boxers. The boxers had a 3" rip in the seam. He told me the hole wasn't big enough to issue a refund. He eventually came to his senses and agreed to refund the money. Will never buy from them again
Dear Marcus,
Sorry for the trouble.
For the quality problem, we usually refund or resend the item to the customers. We apologize our customer service can't offer the best service to you. We will improve our customer service as well.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
Please check your account later.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
They charged almost 80 dollars and never sent me my orders dice February if I did not receive any answer I will take actions against them
Dear Maria,
Sorry for the delay of the item.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When your order was shipped, you will receive an email from our system. Also, you can get your order details on your Newchic account and track your order as well if you have chosen the shipping methods with tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand. We also hope that our customer can receive their order asap. And we are trying to improve our shipping service as well.
Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
In the USA I wear a size ladies 10. As a precaution I ordered two pairs in size 11 due to the comments I read here. They arrived and are at least 1/2 inch too short. Four emails later with their customer service, sending pictures of how the shoes fit, a picture of my foot on a tape measure, etc, they finally answer back that according to the measure I should wear a size 15 and they do not manufacture.
They explain that you cannot return shoes due to the cost of postage to China. This company should not be doing business in the US unless they first learn the sizing of our population, establish a customer service for returns and exchanges in the USA. I learned my lesson, never buy directly from China! The shoes will be donated
Dear Berta,
Sorry for the trouble. We have measured the items before selling them. Also, you can find all the details about the sizes of each item on every product page. If our size chart is incorrect or we have sent the wrong size to you, we can resend the item to you. Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
The US size is a little different from Asian size. To choose a correct size, we suggest that customers can measure your own size and then read the size reference on our product page.
Thank you for your suggestion about establishing a customer service for returns and exchanges in the USA. We will consider it.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Ordered March 13th. It is now May 5th and no sign of anything. Sent an email to them but no response at all. I will now attempt to get a refund. Hah.
*note* I did get a polite response to my email and I did get a full refund. I have never received the product though which was disappointing.
Dear Ruth.
Sorry for the delay of the item.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When your order was shipped, you will receive an email from our system. Also, you can get your order details on your Newchic account and track your order if you have chosen the shipping methods with tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand. We also hope our customer can receive their orders asap. And we are trying to improve our shipping service as well.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Any questions, please feel free to contact us
Best regards,
Newchic team.
One star taken off because when you order an item they don't provide "in stock/back ordered/discontinued" information. Second star taken off because customer service doesn't even seem to know this information either AND I was told my order could take up to 20 business days! I can see the items are coming from Japan, but are they sending them by boat? The three stars are because the six items I finally received were even better than I thought they would be, sized perfectly since I followed their charts and MUCH cheaper than I would pay here in NYC. You also get notified when an item on your wish list has been reduced in price and you earn points for ordering and giving reviews. I'm going to hang in there. If you're not in a hurry, it's worth it.
Dear Claire.
Thank you for your comment.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please choose the size and the color, it will find them above the price.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the estimated delivery time on checkout page. We apologize our customer service can't offer the best service to you. We will improve our customer service as well.
Glad to hear that you love the items.
Any questions, please contact us by live chat or service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.
Sent in an initial order to make sure the sizing was right, it arrived within 5 days, shoes exactly the right size(I did take the time to measure my feet to be sure!) and as good as they looks. Excellent quality. Put in further order for two pairs of shoes, they took a little longer but arrived within a day of each other. Both as per description, beautiful! Would advise though, reading others comments, that you allow at least two weeks for delivery and be surprised if it's sooner.
I ordered on April 24 and, according to their tracking service, my order was sent from L. A. on May 5. That's much too long. And I don't know if I'll ever receive my order based on other reviews. I will not be ordering from Newchic again even should the merchandise turn out to be fabulous.
Dear Bonnie.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Also, you can get the estimated delivery time on checkout page when placing the order. When your order was shipped, you will receive an email from our system. Also, you can get your order details on your Newchic account and track your order if you have chosen the shipping methods with tracking number.
Besides, many shipping methods are available. If you want to get the item in shorter time, we suggest that you can choose Expedited Shipping as shipping methods.
Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Can never tell me when my delivery date is, just keeps telling me to be aware that it can take 5-8 business days. Which is ridiculous within itself. I'm paying $17 to wait 8 business days for a package. When I ask if its possible for a refund if I dont get my package in time all I get is the same generic response and then dont actually answer my question. On top of that you can tell they copy and paste about everything they say to you like where do they find these representatives? Youre TYPING it's not that hard to try and be personable instead of just copying and pasting every response you give me and not actually answering my questions. I will never order from here again.
Dear nikki.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Also, you can get the estimated delivery time on checkout page when placing the order. We can't tell you the exact delivery time. When your order was shipped, you will receive an email from our system. Also, you can get your order details on your Newchic account and track your order.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand. We also hope our customer can receive their orders asap. And we are trying to improve our shipping service as well.
Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
The bra I ordered was too small. They helped me figure out the correct size and sent a new one out to me. Very polite and helpful.
I ordered wrong size bra at first... 36E... didn't fit... too small. I liked it very much... it was good quality bra. It is hard to find good, no underwire bras. Beatrice contacted me via email and requested for my measurements and suggested size 48C for me. It was very kind of her to mail the correct size with no charge and also to keep the wrong size bra. Loved it... fits perfectly... very good quality bra... beautiful and also gives great cleavage and looks. Thanks Beatrice!
Have been waiting since the 18th of April for my goods number of emails and no reply do not order from this firm.
Dear Allan.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Also, you can get the estimated delivery time on checkout page when placing the order. When your order was shipped, you will receive an email from our system. Also, you can get your order details on your Newchic account and track your order if you have chosen the shipping methods with tracking number.
Besides, many shipping methods are available. If you want to get the item in shorter time, we suggest that you can choose Expedited Shipping as shipping methods. Hope you can receive your order asap.
We usually reply to your email in 24 hours ( weekend: 48 hours). If you have contacted us but you didn’t receive our email, first, please make sure you have sent the email to the right email address: service@newchic.com. If the email address is right, please check your spam. Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
Any questions, please feel free to contact us
Best regards,
Newchic team.
My order was shipped on Apr 02 - today Is May 01 and still waiting to received. I contacted MANY times their customer service but keep saying to wait, keep sending me over and over same answer... Bad customer service! Do not buy from them.
Dear M B.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Also, you can get the estimated delivery time on checkout page when placing the order. When your order was shipped, you will receive an email from our system. Also, you can get your order details on your Newchic account and track your order.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand. We also hope our customer can receive their orders asap. And we are trying to improve our shipping service as well.
Besides, many shipping methods are available. If you want to get the item in shorter time, we suggest that you can choose Expedited Shipping as shipping methods.
Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Ordered on 9th March and despite several reminders customer care is just filling and dallying about despatch n delivery dates... order Still not received and now requests to cancel n refund requests are also going unheard... Elusive customer care... Will never order again... N strongly advice others to not order either
Dear Shilpi.
Sorry for the delay of the item.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Also, you can get the estimated delivery time on checkout page when placing the order. When your order was shipped, you will receive an email from our system. Also, you can get your order details on your Newchic account and track your order.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand. We also hope our customer can receive their orders asap. And we are trying to improve our shipping service as well.
Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Lynne.
Please tell us have you placed the order on Newchic? Have you planted the garden plants before? We sell the garden plants because the seeds can sprout. Many customers have ordered the seeds.
If you have ordered the seeds and the product you have received does not meet the description, please shows us some information and then contact us by service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team.