NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
Happy with the service & support was great... postage a little longer than expected but several public holidays in between... very happy
I ordered an incorrect size and tried to get it altered with tailors in the area. After discovering that it would cost more than the dress, I dealt with Anita in customer services and asked if I could exchange it, even though I had now had the dress in my possession for a reasonably long time. She was more than accommodating and gave me many options to try and make it easier for me. I returned the dress and received a replacement about 3 days later. What a pleasure dealing with people like Anita and a company with a policy for being understanding!
The lacy bras I received where very nice. The problem is the sizing. Customer service is very good and aims to please. Communication was great. The language barrier does come into play. The products look nice and the prices are very reasonable.
I did wonder where my goods were, I had not clocked that they were coming from overseas (you know what internet shopping is like!). My email was answered within 24 hours and the items are very good quality. :)
I ordered two items from New Chic. They came quickly, and are made of very nice material. They seem to be very flattering with a great fit but unfortunately I mis measured and ordered the wrong size. I contacted New Chic about them not fitting. They have been wonderful, answered all of my questions and are sending me a new one free of charge. Highly recommend!
I made an order which arrived in the wrong size, the wrong colours and an item missing - no docket and the size labels cut off.
It has taken almost 4 weeks to sort this out with numerous irrelevant emails. Not once was I contacted "within 24hrs" as their policy states.
The products themselves were lovely - the customer service was absolutely appalling.
Size is where this company is elusive. The quality is excellent and worth the hassle. Phoenix (the customer service employee that assisted me) was very accommodating. NewChic does not hide their return policy from you it is in plan site for all to see. I am Happy to say My corrected size is in the mail and it has been worth the wait. :)
My whole experience was crap, we learn from our mistakes. Do not buy from them, trust me...
Dear John.
Sorry to hear that you have a bad shopping experience. Could you please contact us by service@newchic.com and give us more details of your problem? We will do the best to help you.
Many customers have placed the order on Newchic. And they received the chic items and love them as well. It is normal that customers have problems when they place the order online. If you contact us, we surely will help you.
Any questions, please feel free to contact us.
Best regards,
Newchic team.
The package has arrived in good condition, service and customer service very good.
I'm sure I'll make a next purchase.
Thank you,.
I'very bought three pair so far. They're cute, fit well and can't beat the price. I've pointed several coworkers to the site.
I still have not received my order. It took a week to ship it and then 33 days is what they quote for getting it in hand. So if you are wanting this for a gift on a certain date, order it a couple months ahead of time. The customer service person, Alexandra, refused about 6 times to give me an expected delivery date. It gave me an uncomfortable feeling that they don't live up to their word.
Dear Leslie,
Sorry for the trouble. The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When your order was shipped, you will receive an email from our system. You can track your order if you choose the shipping methods with tracking number. We understand that all of customers want to receive their order asap. We hope so. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. Hope you can understand.
Besides, many shipping methods are available. If you need to receive the item in shorter time, we suggest that you can choose Expedited Shipping or Priority Direct Mail as shipping methods.
Also, we will improve our customer service and offer the better service. Hope you can receive your order asap.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
Waited ages for delivery ridiculous waiting times on live chat 4 hours to 40 mins for customer service, goods ordered on 4th arrived 27th. Shoes stunk of glue and ridiculous sizing. Could not be bothered to send back threw them in the bin. 1st time customer never ever again. I will make sure i never recommend this company to anyone.
Dear karen.
Sorry to hear that we can't offer you the best service. We will improve our customer service and offer the better service.
We have measured the items before selling them. You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that customer can measure their own size and then read the size reference on our product page.
You can return the item. Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it.
If the product you have received does not meet the size chart or the item has any quality problem, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Any questions, please contact us by live chat or service@newchic.com.
Best regards,
Newchic team.
All the merchandise I have received so far from this company has been of good quality and I am going to buy many more times from them.
I just wanted to say how wonderful customer service has been. I received bras that were too small and they have been very accomidating in getting the correct size sent to me
The bras I purchased are really nice quality and style, and the price can't be beat. The site recommends to order up one size, but even so, the first order came in still way too small. The customer service was very nice, tho, and sent the correct size right away. Check the size charts!
Helpful always, good service efficient service and good choice of goods to review.
Very fashionable styles in good quality material.
I bought 2 pairs of shoes, which are too big. I would like to return them but the parcel had no receipt, no return address, no shipping information. I have tried to contact them through their website but can't, it tells you to contact them but doesn't say how. I want to get a smaller size - the shoes themselves are great - but can't return them or get a refund.
Dear Maxine.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can return the item. If you want to return or exchange the item, please contact us via service@newchic.com. Our customer service will tell your how to return the item.
Best regards,
Newchic team.
MY NAME IS CLARITA. I FOUND THIS COMPANY ON FACEBOOK AND I START ORDERING. I HAVE A VERY GOOD RELATION WITH THE NEWCHIC. THEIR MERCHANDISE IS DURABLE AND VERY INEXPENSIVE... I WILL RECOMMEND THEM TO MY FRIENDS,...
SAVE YOUR MONEY AND DON'T DO BUSINESS WITH THEM!
Horrible company. They dont even speak english. They took my money, and charged me $60 for expedited delivery 5-8 business days and items arrived 16 business days later. They are liars.
I made a mistake buying from them thinking they are in North America, and I wont make that mistake again. If you are used to buying from reputable companies, you will regret doing business with Newchic.com, have no doubt about it.
1. Response to Newchic.com: You are liars and are lying in your response. You can not ship anything to Canada in 8 business days, because you are lying about the date the items shipped. You claimed you shipped the items on one-day, when you in fact shipped it 4 days after the date you claimed. You are liars.
2. Response to Newchic.com: You are liars! My order arrived broken. This company runs multiple sites same-look, under different names.
Dear mike,
Sorry for the delay of the item. We understand that It is very frustrating that you can't receive the item in time. Many customers can receive the item within estimated time. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. Hope you can understand.
We come from China. You can also find it from our website. If you have any doubts, you can contact us before placing the order. We will do the best to help you.
As for the delay of the parcel. Could you please give us your order number? We will check your parcel and then offer you a reasonable solution.
Best regards,
Newchic team.
I'm so glad with my bag! Soon I will buy something else I already have seen and love it. Greetings from Mexico.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maree.
So sorry to hear that we can't offer you the best service. We will improve it and serve our customers better in the future.
We apologize that we have sent the wrong size, wrong color to you. We always check the items carefully before shipping them out. It is the rare case that we sent the wrong size and wrong color. We will pay more attention to this issue.
For the wrong size and wrong color item or the defective item, we usually need some pictures, because we need to check the pictures and then offer you the best solution. Also, if the item has any quality problem, we will talk with the suppliers and improve the quality as well.
Any questions, please feel free to contact us.
Best regards,
Newchic team.