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I bought 2 pairs of shoes, which are too big. I would like to return them but the parcel had no receipt, no return address, no shipping information. I have tried to contact them through their website but can't, it tells you to contact them but doesn't say how. I want to get a smaller size - the shoes themselves are great - but can't return them or get a refund.
Maxine H.'s review of NewChic earned 2 Very Helpful votes
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Dear Maxine.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can return the item. If you want to return or exchange the item, please contact us via service@newchic.com. Our customer service will tell your how to return the item.
Best regards,
Newchic team.