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Their copy ends up having more filler than fact. And their quirky drawings are no replacement for clear photographs. Adding to that, their prices are a bit too high,
The quality of their merchandise does not justify their price points. Their photographs look much better than the items end up being. Also they don't wear well.
Their products look interesting and Danny Meyer invested a small fortune in them. I hope he can afford the loss. These people are clueless about the items they're getting from other suppliers, way over-priced and their customer service is non-existent. I received sloppily decorated Halloween Oreos and Halloween Cookie Do with incomplete baking instructions and no labeling of flavors on the containers. These two items cost me 110 dollars, and that was after applying a 15 dollar discount. I don't wonder that there is no place for product review on their site. They are pretentious as well.
One star taken off because when you order an item they don't provide "in stock/back ordered/discontinued" information. Second star taken off because customer service doesn't even seem to know this information either AND I was told my order could take up to 20 business days! I can see the items are coming from Japan, but are they sending them by boat? The three stars are because the six items I finally received were even better than I thought they would be, sized perfectly since I followed their charts and MUCH cheaper than I would pay here in NYC. You also get notified when an item on your wish list has been reduced in price and you earn points for ordering and giving reviews. I'm going to hang in there. If you're not in a hurry, it's worth it.
Dear Claire.
Thank you for your comment.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Please choose the size and the color, it will find them above the price.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the estimated delivery time on checkout page. We apologize our customer service can't offer the best service to you. We will improve our customer service as well.
Glad to hear that you love the items.
Any questions, please contact us by live chat or service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.
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I'd give -0- stars if possible. How do you advertise a 24-hour sale at 6 PM at night? These...
Hi Claire- I'm very sorry to hear that you were unhappy with your order, certainly not what we want a customer to experience ever- let alone on their first order. We work very hard to only put on truly the best of the best food from around the country, so we take feedback like this very seriously. I do hope you'll give us another chance to try something that might be more to your liking.