NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
I ordered clothes from this company after seeing them advertise on Facebook, I never had any confirmation email but they took the money. After 2 weeks of waiting I tried contacting them by email NO REPLY 3 emails later and still no correspondence I have cancelled and await to see if I get a FULL refund. Can you believe this they sent me a questionnaire on the service I had received A JOKE of a company do not use them
I purchased some shoes and they are too big. I contacted customer service and they advised me to keep them and pay shipping for another pair to be mailed out. Thank you for the great customer service. You guys rock...
The items I received were okay but generally really poor quality for the money even though I spent ages looking at the things online and selecting excitedly items that I imagined to be amazing - pretty stupid of me because when they turned up I realised I pretty much burnt my money over crappy items and shouldn't have taken the risk.
Dear Anna,
If the product you have received has any quality problem, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Also, we will contact the supplier and improve the quality of the item.
Best regards,
Newchic team.
I also never received my order. Took money but never received bras. Scam! Xxxxxxxxxxxxxxxx. Xxxxxxxxxxxxxxxx.
Dear Cathy,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Besides. We kindly suggest that you can check your Newchic account, you can get the order details there. Also, you can track your order if you have chosen the shipping methods with the tracking number.
We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. However, the item may be delayed because of customs clearance, holidays or bad weather and sometimes, the carrier's website does not update even if the parcel is in process. These situations are out of our control.
Best regards,
Newchic team.
The worst ever I delt with. I purchased more than a month back and not recieved yet.
They are very bad.
I advice nobody to purchase from this bad seller.
Dear Samer,
We definitely send the products according to the order list if you have placed the order. The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Besides. We kindly suggest that you can check your Newchic account, you can get the order details there. Also, you can track your order if you have chosen the shipping methods with the tracking number.
We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. However, the item may be delayed because of customs clearance, holidays or bad weather and sometimes, the carrier's website does not update even if the parcel is in process. These situations are out of our control.
Hope you can receive your order asap.
Best regards,
Newchic team.
Why is shipping so expensive. The shipping is almost 1/2 of the cost of the products. It is rediculous
Dear Bev,
The shipping fee depends on the shipping methods, countries and the products. Please check it on checkout page.
Best regards,
Newchic team.
I bought a very cute pair of sandals. Wore them one time and they ripped at the toe. Very disappointed. Will not order from here again.
Dear Kim,
Sorry for the trouble.
If the product you have received has any quality problem, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Also, we will contact the supplier and improve the quality of the item.
Best regards,
Newchic team.
I order and got email right away about the status of my order. I got a damaged item (main zipper broke) I have notify them via email 6th plus times and takes 2-3 days for them to respond. It came damaged and I would like refund - that's all but instead they say I need this, photo does not show damage, zipper is NOT attached to clasp on all photos and is showing it is NOT attached so is damaged!
Dear Helen,
Sorry for the trouble.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
If the product you have received has any quality problem, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Usually, we need some pictures or a video to show the problem. Hope you can understand.
Besides, could you please give us your order number? We will investigate your case and then give you a solution.
Best regards,
Newchic team.
Very good service on the part of the seller, need a refund for problems with the parcel and I was solved quickly, it is a reliable page to buy..
Fantastic purchase together with fast friendly and flexible service. And furthermore the most comfortable shoes ever. Thank you ver much.
I wished that I read these reviews before placing an order. I saw cute shoes on a face book ad and decided to order. That day I placed orders with 2 other vendors as well. I have received those items and are using them. Not only have I not received the shoes that I ordered through NewChic there have been no responses to my 2emails. You are able to receive people's money without a hitch, which happens immediately, why can't the service portion of your business work as smoothly? I really hate being taken advantage of, it you knew the items were not available you should have let me know before placing the order. I feel totally bummed by your business operations, which is totally unfortunate because your shoes looked really cute.
Dear Cheryl,
Sorry for the inconvenience of back order. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. If the status of your order is back order, you can choose to wait or get the refund.
We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order. Also, you can get the order details on Newchic account.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.
I got notified on the shipment details and it is easy to track the order status. The customer service staff are helpful and the reply from them is quick. I also like the product quality and think that the items are good-value-for-money.
I really get the inpression that New Chic has the potential to be a great source of interesting and attractive clothing. Unfortunately the company seems to be operating a business plan that just does not work properly. I ordered a shirt. OK, I knew about the tiny sizes and got one that fits, but it came direct from China, and took two weeks. The Polo shirts I ordered at the same time had not arrived after six weeks, marked "Back order". I cancelled them and got a refund. My note to New Chic, get your act together. Make sure you have stocks ready, and don't spend money advertising on items you can't supply. This is a world of order today, arrive tomorrow. Running your business the way you do now is not good enough. Get your act together, and I'll be a regular customer. Until then... no chance.
Dear Dave,
Glad to hear that you love the item.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the price and the title. Also, we are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Thank you for your comment. We will do better in the future.
Best regards,
Newchic team.
I ordered a small handbag from Newchic... it seemed to be taking ages to arrive ( shouldnt complain. Delivery was free!) although when I eventually read the delivery details the time it took was correct. I contacted the online chat to find out what was happening to my bag and even though I had lost my confirmation email, the staff member found my details and sent me the tracking of my parcel... it arrived the next day. Panic over!
I ordered 2 bras on May 4,2017 and as of todate I haven't received them, phone number that they give can't be connected from the United States, plus I've read a lot of the same problems with other people
Dear Barbara,
Sorry for the delay of the item. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. If you didn’t receive your item within the estimated time, please contact us by Live chat or cservice@newchic.com. Also, you can call us directly. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00). The phone number works, please make sure you have input the right number. We will check your package for you. Hope you can receive your item asap.
Best regards,
Newchic team.
Terrible! Avoid this company. The customer service is a joke. You will lose your money.
I bought a pair of shoes. First, the PayPal screen was in Chinese, then I receive an email showing I had ordered two pairs of exact same shoes!? Even though I emailed Customer Service straight away to alert them to the error, apparently nothing could be done or cancelled, as they had been dispatched immediately (yeah right!?)
The shoes (both pairs!) arrived over a month later, and were ridiculously too small and were NOT the size ordered, but the company say that the £15-£20 return costs must be covered by myself. For their error.
It is absolutely terrible. Please be aware and read all the other very unhappy reviews.
Dear Sally，
If you add two pairs of shoes to bag, we suggest that you can check the quantity and the color carefully before checkout. If you need to cancel your order, please contact us by live chat in time, so we can help you. Once your order was shipped, we can't cancel your order. Hope you can understand.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on Checkout page. You can get the order details on your Newchic account as well.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team.
Thanks a lot for all your help, my shoes didnt fit and Im pleased with the kindly response from newchic
Shoes colour not as described (or as pictured). However, after overcoming language barrier a full refund was given
Dear Dave,
Sorry for the trouble.
If the Shoes color you have received does not meet the description, please contact us in time. So we can change it. Also, we will offer you a solution in time.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
Please check your account later.
Hope you love the item from Newchic.
Best regards,
Newchic team.
I've made multiple attempts to reach out to Newchic about the status of my backordered item. The web site didn't even say the item was out of stock before I ordered it. My credit card was charged for a product that doesn't exist. No one will respond to an email and no one is answering the livechat. Worst customer service ever. I never even received an email that the item I purchased was out of stock. I will be telling all of my friends to never order from this site. And now I'm being told that the order is being processed so I can't receive a refund. If the item is indefinitely backordered, it's not processing. I'm filing a complaint with my credit card company.
Dear Suzanne,
For all the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price. If the status of your order is back order, you can choose to wait or get the refund. When your order was shipped, we can't cancel your order.
If you are contact us by live chat, you will get a quick response. If you contact us by email， please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Best regards,
Newchic team.
2 months after we bought an item for them still hasn't arrived! The customer service is terrible and quite disrespectful... We have to insist for them to send us our order... Terrible experience
Dear OSCAR ，
Sorry for the delay of the item. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. If you didn’t receive your item within the estimated time, please contact us by Live chat or cservice@newchic.com. Also, you can call us directly. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
Besides, Your complain about customer service, we will check your case. Could you please give us your order number?
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrew,
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
You can get the order details on your Newchic account. If your order didn't ship out, you can choose to get the refund.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
Any questions, please contact us by live chat.
Best regards,
Newchic team.