NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
I placed an order in early April and as of today June 30,2017 I still do not have my order you can not call anyone and when you get on live support you will be on hold for over 1/2 and hour and still no answers this site really sucks and I will never order from them again
I ordered from you guys two times (croos shoulder bag) and I loved it I give two as a gift and they like it to, and thank you for answering and following with me on any order
Item was on back order for a couple of weeks, but sent them right away when available. Got my order three business days later... GOOD!
NewChic was very slow to send this bra. I ordered 2 sizes larger as their catalog recommended. The band size was okay, but the cup size was 6 to 8 sizes smaller than I ordered! Not only that, filling in their online return form does not work. I may well be stuck with both the bra, my costs for it, and my shipping costs,
Dear Becky,
Sorry for the trouble.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page.
If the cup size is not right, we will contact the supplier. Besides, The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Any questions, please contact us by live chat.
Best regards,
Newchic team.
Ordered an rfid wallet. Took just over 2 weeks to arrive but was well worth the wait considering the price and quality.
Will definitely purchase from again.
Thanks
David
Ireland
Excellent customer and I purchased a great product. This company is definitely worth your support. A response to a recent email was unexpected and demonstrated this company's commitment to excellence.
The product is great. Love love love the shoes...
Took some time to come in but when I wrote customer service they got right back to me and even resent the item to insure I received the product. Nothing but good things to say about this company.
I ordered shoes, even got a size larger, and they did not fit right. They said they were out of stock and would credit me 4 lousy dollars and I could keep the shoes. They said it would cost too much for me to ship the shoes back. I told them I'd be crazy to buy any of their crappy merchandise. Save your money and don't buy from them.
Dear A C.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Any questions, please contact us by live chat.
Best regards,
Newchic team.
Item took almost three weeks to arrive and then was completely and utterly wrong! Not only slightly wrong: I ordered gorgeous black dungarees and got this hideous cheap nasty dress that I wouldnt wear in a million years! Cant help thinking its a scam: they advertise on Facebook and then rip you off when you order. Wish Id seen this site before I ordered, very much doubt Ill get a refund now :(( (
Dear Kate,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, You can get the order details on your Newchic account. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If the product you have received does not meet the pictures, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team.
On June 10th I ordered bras from New Chic. They took my money and now they tell me I do not exist. This is theft in my book.
Dear Barbara,
If you have placed the order on Newchic, please check your order on your Newchic account. Besides, please send your order number and your email address to us. If you placed the order, we can find it. Transaction ID and screenshot of your payment is needed. We will check it for you.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. Thank you.
Best regards,
Newchic team.
I ordered a shirt in accordance with their online sizing chart. It was so small that I couldn't put it on. After trying for a week to communicate with them (like their return policy stated), they finally responded and told me read their return policy and to read their sizing chart. Yep, I did all that, which was why I sent them two emails. They finally said to send the shirt back at my expense, which was a couple dollars less than I paid for the shirt. So, I'm stuck with it and will use it to dry off the dog.
Dear Tom,
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page. When you select the size, it tells you the size in inches.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
Best regards,
Newchic team.
Prompt customer service not available. No toll free customer service phone. Consistently sends wrong product. Buyer must pay for returns shipping. Deceptive photos of products.
Dear wallace，
Sorry for the trouble.
If we sent the wrong item to you, please send the pictures to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
According to the return policy, if we sent the wrong item to you, we will pay the shipping fee. However, if you don't like the item and you want to return the item, you need to pay the shipping fee.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.
For my initial order, I followed the steps for ordering one size up. When the items arrived, they were a bit tight in band size. I contacted Customer Service (via email) and they agreed to send me two new items at a larger size than I'd ordered at no charge. They also allowed me to keep the original items so there was no hassle to return them. Sure it takes awhile to ship, but for the price and the fact that they are coming from China, I don't have a problem waiting a week or two. Thanks NewChic!
NewChic is OK! NewChic is OK! NewChic is beautiful! The Dresden is very elegant and
Practical clothes
The sizes are correct, the colors match, great fit.
I never order from an internet site until I read the reviews. Unfortunately, not many of these sites are good, which gives the ones that are good a bad rap. Proceed at your own risk. Check them out first and for most. The ones from overseas are most likely a scam. Just saying.
Dear baskin,
Have you placed the order on Newchic? Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad.
If you have placed the order on Newchic and you have doubts about the product or your order, Please contact us by service@newchic.com. We will do the best to help you.
Best regards,
Newchic team.
I've ordered 4 times. All orders arrived fairly quickly and I was able to track all shipments. There was 2 items on back order and I was offered a refund or wait 8 days longer. I refunded one item on the app and I just recieved other item. I have no complaints and puzzled by others who have has issues.
I love the shoes- have already bought a few pairs and they are great- nice style and comfortable - thanks Newchic for this. Also the service.
I ordered shoes that did not fit and they were quick to respond and refunded my money. I will order from them again.
I don't know what's going on but it's been 5 days and my order is still on "pre-shipment". Contacted customer service and they're taking forever to reply back. I really hope my order gets here soon because I was looking forward to it but if it doesn't I would NEVER order from here again. Don't order from here until you see reviews. I also didn't know it was from China which I have no problems with it because I am a Chinese but come on now! It shouldn't take that long to ship to the U.S.
Dear Miya,
Sorry for the trouble.
You can get the order details on your Newchic account. We usually ship the item in 2-3 business days. You can choose to wait or get the refund if your order hasn't shipped out. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html.
Any questions, please contact us by live chat.
Best regards,
Newchic team.
I recently ordered a pair of shoes from NewChic as advertised on Facebook. When they arrived they were damaged. I attached two photos of the stains which appeared on each toe with my lefter of complaint. Several complaints later Ashley answered me asking if I would accept another shipment instead of a refund. I answered back saying I had ordered them especially for a trip I would be taking next week,... so knowing they wouldn't arrive on time... I asked for my money back plus the shipping charges. Waited another couple of days for a reply and this morning Ashley asking if I would expect ONE HALF credit back. Really... since when did a company go into the business of trying to bargain with their customer? These shoes are headed to the trash as they unfit to wear, and I have to be the one out the money. Just doesn't make sense. I repeat DO NOT ORDER FROM THIS COMPANY!
Dear Carol,
Sorry for the trouble.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
If the product you have received has any quality problem, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Besides, could you please give us your order number? We will investigate your case and then give you a solution.
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Sylvia,
Sorry for the trouble. Live chat is very busy, so you may need to wait.
Also, you can contact us in other ways.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
Sorry for the delay of the item. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Any questions, please contact us. We will do the best to help you.
Best regards,
Newchic team.