NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
I placed an order on May 8 and still have not received my order. Live chat two times took over an hour each time and they say if they receive the items from the supplier I may receive it in 33 days. Today is July 5. So, beginning of August? 3 months.
Had a customer service issue, and they resolved it fairly quickly.
Initial order came out within a few days and they responded with tracking and got it going quickly.
For overseas direct shipping, not bad choices and options
Placed an order in the end of May and I have not received anything from them. The customer service just come up with stupid answers. The items has been on "transit" for the past 40 days! They take the money from people, work with it and make money for themselves and give a $#*! in holding their promises to the same customer that pay them money! NOT RECOMMENDED.
Dear dj,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, we kindly suggest that you can check your Newchic accout, you can get the order details there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the tracking information can't update in time even the parcel is in process. Also, The item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Best regards,
Newchic team.
I've had a great experience ordering from newchic! I received everything and I like how plus sizes are available on their website.
Placed an order the end of May and as of today, July 4th, still have not received. Contacted customer service, they told me to tack the package. The tracking service only tracks the package in Asia. Once in the US, it's untraceable. I did receive a package and I have no idea what it was. I was definitely not what I ordered. It was a package of small foam pads. Not the shorts I ordered. I finally asked for my money back. Hopefully that won't take over a month also!
Dear Jay,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. You can get the order details on your Newchic account. Also, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the tracking information can't update in time even the parcel is in process. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
We usually check the item carefully before shipping it out. If the item you have received is wrong, we will give you full refund or resend the item to you.
The Expected refund time depends on the payment methods.
Paypal: Within TWO-THREE business DAYS
Credit card: Refund within one business day, but bank processing may take 7-14n days to show in your account
IDeal: Within FOUR business DAYS
Boleto: Within TWO business DAYS
If you need help, please contact us.
Best regards,
Newchic team.
Ordered some parts from the shop, didn't arrive within two months. Mailed to support and got an answer by Metal within hours.
Payment was refunded, ok for me. Thank you for your support, Metal.
I understand some of the negative reviews, but for me, Newchic really is one of a kind (in a positive way!).
I have known Newchic for almost 2 years and I've gotta say their customer service is excellent. They reply to your e-mails quite quickly and their staff is really kind and considerate. Also, all their products are affordable and have great quality. I highly recommend Newchic! <3
Love this fashion store. I've known it for a while now and i have only possitive experiences! They have lowest prices from many other websites for great quality products what I as a young student appreciate a lot. Got my favourite sweatshirt from them like one year ago and it's the best. 100% recommendation
The products are cute and affordable, they arrive safely and within the estimated time and are exactly as described in the promotional images! The staff are polite and helpful if you should have any questions about the product. I recommend it!
Almost a month after ordering, I still have nor received the shipment. What's worse: they just do not respond to multiple (polite) enquiries. As I said in the title: Never again!
Dear Thomas,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, You can get the order details on your Newchic account. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Hope you can receive your order asap.
Sorry, we cant reply to your message in time. 'You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.
The customer service representative, Ashley, at NewChic was very attentive to my Inquiries regarding a recently purchased product. Her attention to the matter was exceptional resulting in a very favorable outcome for me.
Sometimes the items need moor time, because asia an europe have not the same corner. But if you can wait a little bit, all items are comming soon. And per mail you can clarify all you need. Thanks for shopping;-)
Only 15 days for shipping, great product and very low prices, amazing really. First time purchasing from them but I will definitelly purchase again in very soon future
Thank you to Athena for following up my order it arrived the next day. I am happy with the items I ordered and may consider ordering in the future
I ordered the shoes for a friend and he is happy with them. The quality seems to be good and I would order from them again.
I contact every day and get a response maybe each third day with the same tracking info that my package was delivered to a different address.
Dear Dave,
Sometimes, the tracking information can't update in time. If you didn't receive your order within the estimated time, we will check your order. Also, you can contact us to check the address, we always ship the item to the address you have provided.
You can contact us in many ways.
1. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
2. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
3. Live chat. You can get a quick respond by live chat.
Best regards,
Newchic team.
Well, it; s been 22 days and no package from Newchic. They sent my order to Azerbjan instead of Ontario Canada. Then they have the nerve to keep sending me the tracking showing delivery to Azerbajan over and over again. They know the delivery address but will not realize their mistake. They have stolen my money.
I cant seem to get a response from anyone 3 e-mails ordered sandels they got there money june 17. A e-mail would be nice. Just to let me know anything
Dear Marie,
Sorry to hear that you can't get a response from us.
About your order, We kindly suggest that you can check your Newchic account, you will get all the order details there.
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Also, you can contact us in other ways.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. Live chat. You can get a quick respond by live chat.
Besides, we will improve our customer service.
Best regards,
Newchic team.
REVIEW SOUNDS LIKE FASHION MIA WILL NOT ORDER FROM NEW CHIC***********************************************************************************************************************************************************************************
Dear PETRICE,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have placed the order on Newchic and you have doubts about the product or your order, please contact us by service@newchic.com. We will do the best to help you.
It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. If you need help, please contact us.
Best regards,
Newchic team.
I purchased these shoes in blue and they are adorable! Look great with jeans for sure. They are wide width which works for me. The length is slightly short but I have read that the leather stretches and I am anticipating this to be true. Once they stretch they will be perfect. I plan on wearing them a lot. The shoes are very comfortable and stylish. And the bottoms are so cool! Who doesn't want to feel like part octopus? I will buy another pair of shoes similar to these. Newchic has so many cute choices!
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lisa,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. When you placed the order, you can get the estimated delivery time on checkout page. Also, we kindly suggest that you can check your Newchic accout, you can get the order details there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes, the tracking information can't update in time even the parcel is in process. Also, The item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Sorry for the trouble. Live chat is very busy, so you may need to wait.
Also, you can contact us in other ways.
1. Tel: 0085281931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
2. email address: service@newchic.com or cservice@newchic.com. Please make sure you have sent the email to the right email address. We usually reply to your email in 48 hours. If you didn't receive our emails, please check your Spam. Maybe the email was there.
Best regards,
Newchic team.