I order and got email right away about the status of my order. I got a damaged item (main zipper broke) I have notify them via email 6th plus times and takes 2-3 days for them to respond. It came damaged and I would like refund - that's all but instead they say I need this, photo does not show damage, zipper is NOT attached to clasp on all photos and is showing it is NOT attached so is damaged!
Dear Helen,
Sorry for the trouble.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
If the product you have received has any quality problem, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Usually, we need some pictures or a video to show the problem. Hope you can understand.
Besides, could you please give us your order number? We will investigate your case and then give you a solution.
Best regards,
Newchic team.