Helen M.’s Reviews of CanvasPeople & more

Helen's Profile

Reviews 2
First Reviews
0
Votes 2
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Fans 0
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55

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Total Points

162

CanvasPeople

Photo Printing

“Good”

12/13/20

Verified site experience

Reason I chose this business:

Website recommendation ( southern savers)

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43.8K Views

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NewChic

Department Store

“POOR SERVICE”

6/24/17

I order and got email right away about the status of my order. I got a damaged item (main zipper broke) I have notify them via email 6th plus times and takes 2-3 days for them to respond. It came damaged and I would like refund - that's all but instead they say I need this, photo does not show damage, zipper is NOT attached to clasp on all photos and is showing it is NOT attached so is damaged!

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Newchic N. – NewChic Rep Over a year old

Dear Helen,

Sorry for the trouble.

Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html

If the product you have received has any quality problem, please send the relevant information to service@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.

Usually, we need some pictures or a video to show the problem. Hope you can understand.

Besides, could you please give us your order number? We will investigate your case and then give you a solution.

Best regards,

Newchic team.