NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
I ordered the foldable p travel bag it didn't come by the estimated deadline. I emailed them and they promptly responded to wait few more days. My bag did arrive and I was very happy with my purchase.
The bag I ordered was a good purchase but the company needs to say that it is sent budget courier... i assume to keep costs down... as that it will take a month to reach you...
The company should take the initiative and provide up dates of tracking to keep the confidence of the customer... so many bad reviews and this is fueled from poor communication but they do respond quickly to direct emails
You are Cheaters. You charge money and donot send the clothing.
Order clothing on 1st Sep and paid extra for expedited shipping however not received the clothing. Followed up with customer service and the promised to refund if I will not receive it till 29th Sep. They will refund full money. Now they have declined.
Please donot buy from them. They will take you money and you will never receive the product. They will keep on extending the dead lines.
No refund and no clothing received.
#cheaternewchic
Dear Kanishka,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution. Sorry for your inconvenience again.
Best regards,
Newchic team.
I have ordered 3 items (dress - 22.28 EUR, dress - 31.29 EUR and shoes 24.46 EUR), whole package with shipment was 80 EURO and i have payed for it. After some time, shoes arrived, they weren't leather as it was in the shoe description on their site, and i got refund 26.59 EURO. I did not know what was that for, i contacted them several times, and opened dispute on PayPal, but as i did not escalate the dispute, it was closed. New Chic send me some tracking number for that 2nd dress, but Postal Code was wrong (i have print screen of everything is someone is interested) and the shipment was returned. Now i did not get my money or my item. I would not reccoment anyone to buy from them. Indira
Dear Indira,
Sorry for your inconvenience.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution. Sorry for your inconvenience.
Best regards,
Newchic team.
Order two bras over 30.00. They were about 6 sizes to small. The sizing is horrible. Wanted to return and that didn't work. Phone number international because it's made in CHINA (should have been my first clue). Don't waste your money.
Dear Linnie,
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy. Thank you.
Best regards,
Newchic team.
I ordered a bag phone purse and belt purse my order was over 30 pounds I got a email saying my order was shipped on the 12th of September my order arrived and all I got was a belt purse the cheapest item could u please send the rest of my order or refund my money my order number is ******* there is NO tracking number and I feel u are ignoring my complaint could u please sort this out for me. As I. M a pensioner and can't afford to loose my money
Dear Sheena,
So sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution. Sorry for your inconvenience again.
Best regards,
Newchic team.
I ordered the wrong size and they responded immediately by helping me get the correct size. Wonderful service and great shoes.
I received my dress and was pleased with the quality of the material, very well made... and the prices are very good. I will keep NewChic for further purchases, thank you... sincerely... Phyllis from Canada...
Dear Phyllis,
Thanks for your supporting of Newchic.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, we suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution.
Wish you a happy shopping next time.
Best regards,
Newchic team.
I bought a pair of beautiful shoes but there were too small for me; so I contact the company back, via email, and as soon they got my email they took care of the issue by sending me a brand new pair of shoes and letting me keep the little ones.
Thank you so much for your help and understanding.
Luv, Elsa Colon: 0)
I bought a dog water bottle a while ago, it was damaged and I reported it straight away. To send it back would cost nearly as much as the item. The customer service is a disgrace I will not be buying from this sellar again so be warned.
Dear Christine,
Sorry for the inconvenience caused,.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
Could you mind contact our customer service including the order number, the SKU of the product and the shipping label. Our staff will help you to solve it after receiving your request. We will check the status and find a best solution for you.
https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
Ordered slip ons, unfortunately one I was unable to get foot into due to old injury. Ashley was quick to answer my problem regarding returns. Great customer service!
I dealt with Ashley who was very efficient in dealing with my order. Correspondence was very swift. It was a pleasure to revive such excellent and efficient customer service. Very impressed.
If possible I would give this site zero stars. I had already read bad reviews about the length of time it took from order date, to the time it took for the customer to receive the product. Being as their products are so cute, I thought I would give them a chance anyway. Wrong choice. I bought numerous items from NewChic. My problem is, I keep getting notifications the items I ordered are out of stock. As of this morning I'm up to either 3 or 4 items that are out of stock. I get e-mails daily. Why give an option to order the product, charge me, only to have to order out of stock? If it's out of stock, it shouldn't be on the website at all. Now I don't even know if I'll get anything I ordered. It's not looking good. I won't be shopping here again. Too bad. Their clothes are super cute.
Dear Stacy,
Sorry for the inconvenience caused.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
Hope you can receive your order asap.
Best regards,
Newchic team.
When firstly order, size delivered was small. But telling them on mail. They are sending a size fitted to me free of cost. Satisfactory product service. No it up
Two tops I bought did not fit and I wanted to return and exchange for a different size. I wasn't happy to pay the shipping costs and I was going backwards and forwards via email for a lengthy period, which only added to the frustration. They attempted to refund me but that didn't work and they sent me a link for payment which also didn't work.
While it is clear their returns process needs to be much more customer friendly and efficicent, they recognised their fault and sent me the same items in the correct size free of charge.
A good service... in the end.
Never Never Never order from CHINA they give no number to call I had to call my credit card company to get their $#*! on the ball Twinkle Deals are terrible to order from as well make sure you take pictures of purchases to email them back so they know you have what it takes to get your products or your money back.
Dear Sherry,
Sorry for the inconvenience caused.
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution.
For the email, we usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team.
This place has awful business practices. I placed an order for five items nearly two months ago, and my order status still claims "out of stock." I managed to get someone on live chat once (usually it just says "sorry, live chat is unavailable") and she swore the items were shipping on the 19th. It's the 24th, and no items. No shipping. No contact. And the "email us" forms don't actually work.
Don; t be taken in by the seemingly low prices and cute stuff. Not worth it!
Dear Laura,
So sorry for your inconvenience.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team.
Chaussures reçues sans aucune indication de taille, et elle sont trop petites... par contre Ashley du service après vente a été au top, remboursement intégral accordé!
Merci pour le sérieux!
All these stores from China are bad news, take money, wait several weeks/months for order, can't contact. Clothes don't ever look like what you think you ordered. Listed purchase from US only never overseas bad news!
Dear Mary,
Newchic is a reliable website.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well. That proves that we are a reliable seller.
For any further information or assistance please feel free to contact us by service@newchic.com. We will do our best to help you.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear John,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Best regards,
Newchic team.