NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
I ordered the wrong size shoe based on a review I read. Ashley was very responsive and took care of the problem by sending me another of the correct size.
I ordered and paid for my order 5 weeks ago. Still I am waiting. The tracking is not in English and I have emailed with no response. Never ever again will I order from this company.
I ordered four pairs of shoes/sandals from this company. They came in a reasonable amount of time but were sized completely wrong. I went to return them and get the right size when I saw that there was no paperwork in the package. Went to the website and they said not to return anything until they had authorized the return. After several weeks of waiting for a response from them, they informed me that the return (TO CHINA) would cost as much as the product. At one point, they offered to send me one pair of the "right" size and I could sell the others. I have spent so much time emailing back and forth and I still have the wrong size shoes. It has now been several weeks since our last communication and they have gone silent. At one point, they suggested ordering a size 12... up from my "US 9" and I am pretty sure that will be too big. Then I'll have 5 pairs that I can't use. This is WAY too much hassle to go through to get some shoes. Too bad I liked the product.
Dear Ruth,
So sorry for your inconvenience.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. And we will give you advise.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
Any questions, please contact us. https :// www.newchic. Com/Contact-Us-hc10. Html.
Best regards,
Newchic team
DO NOT ORDER ANYTHING FROM THIS COMPANY. They take your money, and you never see your order, I'm still waiting for my 5WEEKS on. Same excuse and automated response from them (sorry for inconvenience,/logistics/out of stock, even though not showing out of stock on website... BLAH BLAH BLAH TERRIBLE TERRIBLE TERRIBLE
Dear Martine,
So sorry for your inconvenience.
Sometimes the logistics company does not update the information in time but it is on its way. We suggest you track the order on Newchic website:
My account- view order- order- tracking number- tracking information.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution. Sorry for your inconvenience.
Best regards,
Newchic team
Ordered a piece of clothing a month ago, and I'm still waiting for the parcel. Whent on live chat, to be told the item was out of stock, even though it did'nt show out of stock on the website, and was given two different restock dates.
This company is the worst!
Free shipping, or 15% off Coupon Code works until you click the "Confirm & Pay". Then they add that amount back in... shipping from China!
Good luck getting money back after they cancel your order for filing a complaint.
Horible dishonest company!
I wrote Newchic after receiving my order saying the size that was sent was not the size I was expecting and didn't fit my foot and asked to return them. They graciously sent me another pair without me having to go through the problem of exchange and I am forever grateful for the service they provided me and I will ask others to try out their products... they are GOOD and so is the service at NEWCHIC... D. Mears
I have ordered two men's coats. It came wrong size I contacted costume service on live chat and told them the issue and they made me a refund. One of the best website.
I have ordered "stainless steal thermal lunch box" from them and had to wait 2 months or more for it, only to find out they wrote the wrong address on the package, and my item has been sitting at the post office for almorst a month.
The item its good quality and I like it but I had to constantly enquire about it. The tracking number only showed the package whereabouts until it leaves China, nothing after that.
When I picked it up from the post office, the guy that worked there told me this sort of things happens very often because international company don't get the address right and the package is on hold for a wile.
If you order from them just be ware that this sort of thing can happen and its ok if you don't mind to pick it up from your local post office.
I had to wait a really long time for it, not happy about that; but the item itself its really good quality and worth it in the end.
I say give them a shot. U might get lucky to have the package delivered to your door lol.
Also. Their products quality its surprisingly good and It was not left disappointed after all.
Dear Tizzy,
So sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team
They don't have anything in a mans size after you become a teenager. But if you are a midget, they got you!
Dear Mike,
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. And we will give you advise.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I ordered Gracila Bohemian Women Vintage Floral Printed Loose Short Sleeve Maxi Dresses from NewChic. I appreciate the product for its appearance and price. Sizing is different from regular American sizing, so be alert. Shipped relatively quickly. I did have an issue with the item at first, but customer service resolved it to my complete satisfaction. I'm very pleased.
I made a $39.00 purchase on 9/2/17 from NewChicCompany. I never received notice of shipment. It is now 9/16/17 and still no package. I cannot make telephonic communication with this company. I paid thru my Paypal so they absolutely were paid. I assume now that my money is gone and I will have to file a claim through Paypal. DONOT order from this bogus company!
Dear Shonnie,
So sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I had a problem with the shoes I ordered being too small. They responded right away to my complaint and sent a new pair in a larger size. I'm really happy with the way things worked out
No response from Customer service, live chat or customer care once order was dispatched. Quick to take money, no refund nor any paper work enclosed with order for refund. T&C for refund was 14 days, Took 16 days for order to leave town in Hungzhou to get to shipping in Guangzhou and then 4 days to the UK so even if l returned the goods it would not get to them in time to qualify for refund. AVOID this company, poor quality goods operating out of China. Will never buy from them again, bad experience and will tell all my friends.
Dear Kwai,
So sorry for your inconvenience.
Sometimes, some customers have the same problem like you. Because the system need time to confirm your payment, and the confirm message will be sent after the payment is confirmed. They will pay for the same order several times.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can check your order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If the item in your order is in stock, it usually will be dispatched in 1day. Once you find that you ordered the wrong item or the repeat item, please contact our customer service immediately.If your parcel was shipped, we can't help you to refund it.So sorry but hop you can kindly understand.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I waiting "Air Parcel Register" 3 weeks... And still waiting. This is my first and last order. I think they confusing customers and sending fast parcels by cheap posts...
Dear Remigijus,
So sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
New customer on this site. Encountered problem with size. Please note large in North America is 3xxxl on this site. Contacted customer service and had a reply within a few hours. Problem resolved immediately with no fuss.
Great customer service and this site has earned my loyalty.---Jeffrey
After the disappointment of the wrong order being delivered and emails not being answered I go tin touch with a very helpful lady via facebook page and correct order sent out and arrived within a week. :) Shoes all good :)
Dear Sarah,
So sorry for your inconvenience.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team
Hi, I had received my order, but I asked for a wrong size. So I wrote to have it changed and Ashley was really nice and helpful. She recommended to me the size I should ask for, and sent to me the shoes again!
Thank you very much Ashley!
I ordered 2 pair of sandals which were JUST what I'd been looking for all summer (and they'll be great NEXT summer). Unfortunately I did not pay attention to the directions for measuring my feet (IN THE AD) and the shoes that arrived did not fit.
I wrote to the company (via Facebook), received a reply from Ashley who helped me remedy it. I can't wait for the correct size to arrive!.
I did order 2 cover ups. I received them 2 months after I returned from my summer vacation. They were so tiny that I had to throw them away! The web claims that they are one size fits all. Maybe tiny tiny Chinese size! Customer service really sucks. They hardly understand English!
Dear Dior,
So sorry for your inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
Ordered bras which claimed to be comfortable, not comfortable, now I see the return policy is too much work and expensive. Will not buy from them again.
Der Donna,
So sorry for your inconvenience.
There are so many items in our store.We believe you can find the style which suit you the most.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc.
If the issue with the product you ordered is not quality-related but you are still not satisfied with your purchase, you can return the item(s) for a refund within 14 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Phillipa,
So sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.