NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
Newchic is my new favourite online store. Great products. Great prices. Great customer service. They have it all!
I purchased a pair of shoes, they arrived badly damaged and a size smaller - Newchic responded quickly and because of the damage and size difference, they never wavered to give me a full refund, the shoes will go to charity. A very upfront and reliable seller. Will continue to make purchases from them
Ordered for a cap on 18th of August, Which was shipped from China, but struck in between and yet to be delivered after over 25 days.
Tracking System is horrible.
& I am still not sure what i will get when it reaches me.
Bought 2 pairs but only one arrived. The pair that arrived are the wrong size.
Shoes are very poor quality with no labels or sizes showing.
Dear Rue,
So sorry for your inconvenience.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I have bought from this company now a number of times. The products are a fabulous price and quality and any queries have been handled with most efficiently.
I would recommend these to all and look forward to sending for my next order.
Fun clothes and good prices but if you need to return any items from the US it will cost you! I needed to return 3 dresses and it cost me as much as one of the dresses. Also lots of steps in returning, as well as filling out custom forms. Will not order from them again!
Dear Christine，
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
But if the issue with the product you ordered is not quality-related but you are still not satisfied with your purchase, you can return the item(s) for a refund within 14 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I was looking for new and trendy shoes when I came across the website. I found the prices to be reasonable and decided to give it a try. Buying two pairs of shoes and following the checkout process seemed like any other online purchase. I paid for expedited shipping and even insurance.
Well, my money was taken right away and I was charged separately for a international fee. Then I was notified via email the next day that both of my shoes were on "backorder". I was given the option for a refund. I was upset because I was not notified during check out that my shoes or size was not in stock. They took my money and then notified me. It was then that I decided to look at online reviews. How stupid am I?! I read a few comments about people who requested refunds and did not receive them. I decided to wait it out and see if I ever would get my shoes. So here I am, waiting... one pair said it shipped and the other is still on backorder. I decided to check with my tracking number only to realize that I did not have one because I DID NOT PURCHASE ONE AT CHECKOUT! WTF?! I swear I did not see that option and that would have been a red flag for me. My e mail said the order was shipped on the 5th but my online order says it was shipped on the 9th. The only reason I gave this two stars is because I still don't know if I will get one or even both of my shoes. So far based on the comments I will be lucky if I get anything at all. Honestly its nobody's fault but mine because I should have educated myself on purchasing from another country and I should have done my research. My advice: proceed with caution
Dear V,
So sorry for your inconvenience.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Sometimes the customers will open PayPal claim for their transaction, and we can not process your refund of the order. This need the customers to cancel the dispute and then we can process the refund or resent.The refund will show in your PayPal account within the next 72hours.If you pay by credit card, it take 2-3 weeks to transit to your credit card account.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I was told my PayPal account wouldn't be charged until my items shipped. My account was charged immediately. After 1 week, my items (4 pairs of shoes) had still not shipped. After checking my order on their website I discovered that my entire order was BACKORDERED. So, what exactly did I pay for? I was never once notified that my items were on backorder.
I tried to cancel my order online. I followed their directions to the letter and the order would not cancel. I waited 36 minutes to "live chat" with a customer service person (Roy, who was really helpful). He was able to cancel the order for me.
Two hours of my Sunday wasted to cancel an order I was probably not going to receive for at least another 45 days. Total bull$#*!.
Dear Michelle,
So sorry for your inconvenience.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
Bought 6 frocks from NewChic. Great colours and style. So happy. Be patient in your dealings with them and it will work out. Used paypal, excellent
Purchased a few items. Love the shoes. Very well made and the price is unbeatable. They have some very unique products. The sales team is very attentive and helpful in resolving any issues or helping however they can. I will be back to purchase more.
Thanks NewChic
I purchased a pair shoes from Newchic and i absolute love them they took a bit long but it was worth the wait I have never seen anything like them in Canada and they are so comfortable.
Love them, love them, love them.
After ordering many pairs of shoes for myself and friends, the product was just as advertised and fit was perfect. Now for service one pair went astray they were in contact with me and answered all my emails strait away. And the shoes were found. I will deal with this company for many Moore products. Lorraine higgs. Australia.
I made a purchase on a time sensitive basis, because I needed the item for upcoming cancer surgery (it is a large pillow to keep me from rolling over onto the wound). The website said that the item would be shipped in one day, and indeed I received confirmation that it had shipped. When the item hadn't been received one week later, I contacted the company and was advised that it had only shipped on the day of my inquiry - meaning that they had totally lied a week earlier when they said it had shipped, I asked to cancel the order and get my money back, and they refused and offered me a few lame points. I certainly don't want points to make another purchase from a company which blatantly lies. This company does NOT deserve your business, and I continue to want my money back as the item I purchased will arrive too late to help me after my cancer surgery.
Dear G,
Sorry for your inconvenience cause.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I ordered 3 bras a size up from what I needed because the site said they ran small. The ended up still being to small. I contacted customer service they were pretty good to deal with and answered back everyday (because of the time difference it isn't instant & usually was the next day when I got a response). They tried to be helpful & were very polite. They helped me reorder based off my measurements. I just had to pay shipping and they had me keep the original items. The second set of replacement bras were to big. I was disappointed they had pointed me in an incorrect direction. They refunded me half the money of my order. Not exactly a win, I didn't get the items I ordered to fit, and I didn't get my money back but they were helpful and easy to work with. It could have been worse though at least I got some money back and I can donate the items to someone who can hopefully use them.
I am still waiting for my reordered shoes, they are paid for and I've been waiting for 2 months, that is stealing money, what you have done. Very upset! Mildred Staley, 6010 Crisp In., Knoxville, Tennessee *******. I would love to hear from someone about this now!
Dear Mildred,
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I ordered a pair of shoes that are advertised on every webpage you go to and not only a "Great Price" but by joining you get an additional discount!
I ordered and received a call that was out of stock (not what website exclaimed) but they would have them to me by the 18; of Last Month! Never received the shoes the were discontinued.
I should choose something else or get a refund.
I ordered another pair of shoes plus I pick out a purse in 2 colors just in case.
I received the shoes were you guessed it discontinued.
The purses would be 4.18 difference. I told them I had my new customer discount which I was told only applies to the very first order (the discontinued shoes).
I had also received a Big additional discount of 5.00
Back when the first order was discontinued.
None of those applied and if I didn't pay the 4.18 I would not receive the purse.
With all the trouble I have been through all last month and this one also don't you think they should have been willing to eat the 4.18 ( remember they aren't using any discounts).
I finally told them to return every penny I paid including shipping and handling since they never shipped anything. Customers BEWARE!
Dear Laura,
So sorry for your inconvenience cause.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
Usually coupons have the limited requirement. Such as using for new customer, ordering for Newchic app except for special products, ect.If you don’t know how to use the coupon, you can click into the link Points and Coupons below:
https://www.newchic.com/points-and-coupons-hc22.html
If your coupon is not working, the reason will be given when you try to apply the coupon code. Common reasons include:
1. The coupon has expired.
2. The coupon may have been used already.
3. The coupon can only be used a limited amount of times and has reached this limit.
4. The coupon code has been incorrectly entered.
5. The items in your cart can not be used with the coupon. Some coupons are restricted to certain products, categories or promotion pages. If you have a coupon that is not working and you don't know why, please contact us.
6. Each coupon has a limited number of times. If your coupon not working, maybe your coupon exceed usage number of time.
After reading it, you will get all the details.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team.
I ordered 2 pair of shoes and 4 dresses. The first pair of shoes that came was not the one I ordered but Newchic was very apologetic and immediately sent me the correct pair, and I got to keep the first pair. The dresses arrived and were beautiful. It was fun shopping on their website. I would use them again.
I had a problem with my last buy, respect to the size of my shoes, but fortunately i written to the client's service, they answered me, very soon, and with positive answer, about my problem.
I'm recomend this ebay store
Best regards
I purchased Vintage DIY Clock Mechanism Clock Movement Retro Gear Large Wall Clock, SKU*******. It arrived nearly two months later. I hung it up, but it would not keep time. I even moved it around the house and changed the batteries numerous times. Nothing worked. New Chic has refunded me the cost of the clock, but not the shipping which was $7. Although $7 is really not that much, it's the principle! The clock is utterly useless with its inability to keep time. In fact, it is hours off, not just a few minutes. Don't even consider buying this item!
Dear Geraldine,
If you want to refund your order with reasonable reason and contact with us within 14 Days (After arrival), after auditing your order, we will refund according to your situation. The refund expected time is based on your payment method.
We are focusing on provide high-quality items for you. However, if you are not satisfied with the goods or the products have some quality issues. We will process a refund request within three business days.
There are so many items in our store.We believe you can find the style which suit you the most.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc. If you don't know how to place your order, here is the new user guide: https://www.newchic.com/new-user-guide-hc11.html/. Welcome to place the order. Enjoy shopping.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
Заказала платье. Пришло очень плохого качество, не соотвествует ни фото, ни описанию. Поскольку вернуть оказалось невозможным, обещали компенсацию на следующую покупку, скидку. Но ничего не сделали. Скидка осталась на словах. Обман. Не доволен. Плохо.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Harish，
So sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team