NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
I purchased from newchic online two shower brushes back in July. They never arrived. Total scam artists.
I appreciate all the work you've done to get me my order... I am looking forward to trying the bras, they look very comfortable..
The shoes arrived size 45. They went about an inch longer than my foot. Asked to return them and was informed they would send a smaller size and i could keep the bigger size as it would be too expensive to have me return them.
The shoes are great and very low cost and different designs you do not see everyday.
Could not be happier with this product
***** 5 STAR REVIEW #newchic # you rock. Really pleased with this company. Had a small problem with my purchase. They handled it with speed and were really nice & thoroughly helpful.
Excellent service of the shop. Everything I received is good quality like in stationary shops. I've bought two long floral dresses (about 20$ cost for each one) and it looks like in the photos on the Newchic website. It's pleasure for me to buy there :)
When it looks and or sounds too good to be true it probably is. I've been skeptical of these websites with nice looking clothing at cheap prices but because of the reviews which primarily are negative, I will save my hard earned money. Thank you, reviewers.
Dear L,
Newchic is a reliable website.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well. That proves that we are a reliable seller.
For any further information or assistance please feel free to contact us： https://www.newchic.com/Contact-Us-hc10.html. We will do our best to help you.
Best regards,
Newchic team
I would like to say Thank You for the types of sandals that were on sale on the online shopping page. We have nothing like these sandals in Canada. I myself being disabled love the elastic backings that are designed on the backing of the sandals. They never fall off my feet, they fit so nice and the most important the fit is so comfortable. Yes it took 1 month for delivery but the wait was worth it. Thank you again...
Refunds and customer service are obviously not in their Customer Relations code of practice. Dresses did not arrive at all. They wanted me to say they had been received in order for me to obtain my refund - have no idea why. I shall not be dealing with this company again.
Dear Shirley,
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
On occasion we experience delays from custom clearance times and bad weather, it is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I have received exceptional service from NewChic. I ordered the wrong size and they have gone out of their way to offer outstanding service to get me the proper size needed.
Excellent and prompt customer service. I was sent a wrongly sized dress and in a very short time, they replaced it. Customer service was easy to communicate with and they were really good with precise, prompt replies.
Buyed shoes. After one month (perhaps a little too much) the shoes were at my home. Good service and appreciated kindness of traders. I have had also a problem with the size, and the traders (miss Cheryl in particular) were been of big patience and very helpful.
Amazing how fast you receive your order all the way from China. So glad New Chic has entered the United States. The new shoes are so comfortable with soft leather and they are well made. When ordering shoes be sure to back your heal up to a wall and measure the length of your foot then get your size from the chart they provide. Ordered on Sept 3, and today they arrived... Sept 15. Thank you New Chic, I will spread the word about your amazing company.
I ordered 2 super cute bra's and when they didn't fit, Newchic not only sent out replacement bra's, but they let me keep the ones that didn't fit to give to friends.
I received my sandals but had a problem. I contacted customer service and got a prompt response and positive resolution. Very satisfied.
I needed to return 2 pairs of shoes that when arrived wasnt what i thought i had orderd. I emailed the customer service department and received an email back within minets, i explained what was wrong, there were no issues they offerd a refund. Excellent
I have had nothing but excellent service each time I have ordered from NewChic and everything has arrived within the allotted time frame.
I have been doing shopping in NEWCHIC several times and always with great pleasure.
Above all, a cool, intuitive shop menu. Shopping is straightforward, even knowing a little English.
Delivery of packages quite fast as for foreign shipment. Trace tracking is very useful. And things are always well protected.
I like this shop and recommend to friends.
I've never been disappointed in shopping!
Sizes are all over the place. Even posted measurements are "approximate", varying a full size or two from what they've listed - so you really don't know what to expect when you place an order. Two of 3 dresses I ordered (all size large) were WAY too small. I was offered a $4.00 credit (! How generous is THAT?!) and told to keep the dresses and give them away. They don't seem the least bit inclined to refund or replace their poorly sized product. From my experience, I'd say customer satisfaction rates about a zero on a scale of 1 to 10 on their priority list. On the up side - the styles are cute.
Dear Susan,
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
As you know, if you want to return and the shoes size is as you ordered but not fit, you should pay for the returning shipping charges and they would be much more expensive than the item price because our return address is only in Guangdong, China. So we want to give you a better solution except returning.
If you want to refund your order with reasonable reason and contact with us within 14 Days (After arrival), after auditing your order, we will refund according to your situation. The refund expected time is based on your payment method.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I got my coat, but have a problem with the size. I heve sent my complain by email and got a positive and great help from Anita. They promise me to send the new one as a replacement and I don't even have to return it the old one. This is what I called the service excellence. Thank you so much NC. I am so happy. Hopefully I receive the new one in a short time.
Ordered 2 pairs of sandles for my wifes birthday, took 3 weeks to arrive, only for one pair to be a size smaller than the other, after contacting them to report this all i kept being told was to send photos to prove it, all we wanted was to change them but they wouldnt and all they offered was £4.72, less than they charged for postage, an absolute joke, would advise people to avoid like the plague, like many other people i feel conned by them,
RIP OFF MERCHANTS
Dear Duncan,
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
If you want to refund your order with reasonable reason and contact with us within 14 Days (After arrival), after auditing your order, we will refund according to your situation. The refund expected time is based on your payment method.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ray,
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team