NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
Have purchased two dresses and one had a fault in the stitching and they sent me a replacement dress with no problems at all.
Great Company to deal with and quick delivery.
Glenda G.
If you have to a size 2 to 3 times bigger than your normal size, that means this shyt is coming from China. Everyone in Asian countries are smaller than everyone in the US. I wouldn't order a dog collar from these companies
This website sucks! I have ordered two items. They have told me that one of the items is out of stock; (which I said to myself, OK, despite the fact that it appeared to be available online) Order has been cancelled, refund on the way - I hope!
After 2 days I got another notification stating that: "Thank you very much for your custom with newchic.com. 1 items in your order are out of stock at the moment"
Seriously? Such a waste of time and such a disgrace, this is unbelievable!
I am not going to use this website again, never-ever! People, beware and stay away!
Dear M，
Sorry for the inconvenience caused.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first.And the system will cancel your order automatically when the actual arriving time is longer than the estimated time. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I placed an order August 1 payment posted today is August 29 and still no signs of my order. I've tried reaching out but required to have confirmation number, never received an email to get a confirmation number. I've paid and would like my order.
Dear Catrina，
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or maybe you purchase the out of stock item.The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
So sorry for your inconvenience. Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
J'ai commandé des sandales plates. Or j'ai eu un problème avec ces chaussures, le talon gauche était "vide" et donc mon pied s'enfonçait complètement.
Je l'ai donc signalé à NewChic et leur ai envoyé une photo de la chaussure avec mon pied.
Ils m'on proposé de me renvoyer une paire gratuitement en échange et ne me demandent même pas de retourner la paire défectueuse.
The customer service is very good. The shoes are very nice, they run small so order at least one size larger. Thank you for your service.
Your colleague Polly was very helpful sorted out my refund. It was very much appreciated. Well done Polly and thank you very much once again. Jacqueline Offord. Email: *******@gmail. Com
Ordered shoes from new chic and banggood same time. New chic shoes came first in 4days. All shoes were too big, so I had to write to both companys.
New chic asked for few photos and resent new shoes straight away. Bang good have sent 21 e mails so far and I have PayPal dispute.no shoes.
New chic customer care is Awesome
I ordered several items which were all listed as in stock. Only one shipped in a timely manner; the others sat in processing for a week and today i revived an email indicating one item is out out of stock and the others are back ordered when. I came and read these reviews and i canceled the out of stock item. I then decided to cut my losses and cancel the back ordereds on my order only to to receive this error message
OA has been demolished in a single order can not be refunded
I notice New Chic replies quite promptly to these complaints so before i dispute the entire payment through pay pal i'd like a response in reguards to ther backordered items.
Are you waiting on the Vendor to manufacture these items?
How long until these back ordered items ship Generally?
You broke my trust when i payed for the items and they were in stock then didn; t ship for a weekhaven't shipped because they are no longer in stock a week later. Deception is not a reliable business practice and it show in the 439(now 440) one star reviews all complaining of similar circumstances.
Dear Reginald,
Sorry for your inconvenience caused.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock. Even though you want to split the order, let us to sent the in stock item and to cancel the out of stock item.We can give you the refund of the out of stock item.If you want to wait for stock, we will check the in stock time and inform you via email.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
Ordered a pair mens honeycomb mesh brown loafers. August 16 and haven't received them. Payment was posted aug 18th. Today is aug 28th.
Dear Danny,
Sorry for the delay of the item.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I loved the fabric. Great quality and unique collection. Just how it's pictured on the website. Would totally recommend!
I ordered shoes from this company. They arrive 7 weeks after I ordered them. They didn't fit properly. Customer service wanted me to measure my feet, take photos of my feet measured. Get this, using a ruler. They said they had to make sure I was measuring my feet according to their website. There were no website instruction. This type of correspondence went on for over a week. The shoes were sandals with an elastic back that was made too tight, causing my foot to push forward with discomfort. I asked for shipping label and refund. After another week, they offered my half refund and 100 points, wich equals a one dollar credit to use their site again. I finally gave up and said issue credit. I would not recommend this company to anyone for anything. I'll take my losses, report them to the NYS attorney general office. Do not, I mean do not order from this company. In America we are entitled to return any merchandise for full refund with proof of purchase. This is not an American company and they rip off us Americans!
Dear Teri,
The estimated time for you to get your package is different though different shipping methods.
Total Delivery Time = Processing Time + Shipping Time. Newchic offers Six different international shipping methods: https://www.newchic.com/shipping-methods-hc13.html
1. Airmail/ Register airmail
2. Japan direct mail
3. Priority direct mail
4. EMS
5. Expedited shipping
6. Middle east direct mail
You can choose your preferred shipping method on the Order Information page during the checkout process.
On occasion we experience delays from custom clearance times and bad weather, it is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period. Sorry for you but hope you kind understand.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
If you didn't receive a reply from us, please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team.
Have shopped with Newchic 3 times now and had excellent service and top quality goods. My last order was incomplete and after contacting customer service I had immediate response and actions. Would highly recommend
For my first order to Newchic I accidentally made a mistake on the size that I needed. When the dress was delivered I was pleased with it, it was a lovely blue the style was to my liking but it was too tight across the bust. When I contacted customer service I was in touch with Anita who arranged for me to get the dress in the correct size for the cost of the postage. The dress arrived as pretty as the first one and fit me! If this had not worked this well I would have not ordered again but with such a good company response to my problem I ordered another dress and now wait for this little treasure. Thanks New Chic
What you see is not what you get. They post misleading photos of their items.
See, for instance, the attached photos. A "3D pillow" turns to be a regular pillow with cheap 2D print.
If I knew what I would get in advance, I would never pay for their incredibly expensive shipment.
Dear John,
Sorry for the inconvenience caused.
Here is the note about the product:
Please understand that colors may exist chromatic aberration as the different placement of pictures.
The precise color of each item may vary depending on the computer screen settings, the background and the lighting conditions. Slight mismatches between the color of your item and the color shown on your computer screen may not mean that the item is defective or mismatched.
If you receive the wrong color, please send the pictures to service@newchic.com or cservice@newchic.com, our customer service will check it carefully and then offer you a reasonable solution according to the return policy: https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team.
New chic company is located overseas "CHINA" if you guys are thinking about getting anything from them you better think twice. The freight service is the worst experience for an online company. They ship over the national postal service all the way no matter where you are located you purchase is going to arrive at least 3 or 4 after your placed the order. They dont use a faster carrier like ups or FeDex, it means that probably you never received your order as you think or the package got lost in transit. Very bad experience
Dear Eduardo,
The estimated time for you to get your package is different though different shipping methods.
Total Delivery Time = Processing Time + Shipping Time. Newchic offers Six different international shipping methods: https://www.newchic.com/shipping-methods-hc13.html
1. Airmail/ Register airmail
2. Japan direct mail
3. Priority direct mail
4. EMS
5. Expedited shipping
6. Middle east direct mail
You can choose your preferred shipping method on the Order Information page during the checkout process.
You can track your order in different parts of our website according to its current status.
1. Processing: You can check its status in “My Orders” in your Newchic account.
2. Shipped: Once your order is shipped, and you will receive an email from us with the tracking code and where to track it (www.17track.net). You can also find the tracking details of your order in “My Orders”.
3. If your order does not contain the tracking number, you can purchase a “Tracking Number” from checkout page.
If you don’t receive the parcel within this period, please contact us.
Best regards,
Newchic team.
The company's return policy is a joke. First, I tried every outlet to reach them -- live chat (30 minute wait), email (no answer) Facebook messenger (finally got a response). I asked for a mailing label to return three dresses that didn't fit (sizes are weird). They kept directing me to the customer service web page, which DOESN'T HAVE a section on returns! Then I was told I had to take a picture of the dresses, supply the codes from my package's mailing label and pay for the return shipment to China. I'm so over this experience I'm going to donate the dresses to Goodwill and just take the $140 loss. Cheap comes at a high price with this company,
Dear Lemonleen,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
If you want to return the item, please include the following information in the return package:
1. Order number and product SKU of the item(s) you want to return.
2. Shipping label (outside the package).
3. Reasons for return.
4. Photos to show the nature of the problem so we know if there is any quality-related issue or if you have received the item(s) in wrong size color
5. Please E-mail and show the item of the problem to us, for example show the photos of item(s)quality-related issue or wrong size to us by E-mail.
If you didn't receive a reply from us, please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team.
After ordering two bags from new chic. I read the reviews which seemed to alarm me. So many negative reviews. But today my bags arrived after 6 days from order date I am so pleased with both of them. Although I have not used them yet they look good and sturdy for the money I think I had a good deal. I will order again I have confidence in New Chic..
Received my "size 10" shoes. Nice product, good price but not close to a 10. Found a chat room, after 2 hours they responded. I was told i could send back to China! And i should check with post office for pricing. Told him that wasn't happening so he wanted pictures of my foot... i'm not making this up. Sent him pics with a ruler next to my foot and the shoes next to that. He wanted more pics about the width. Whole thing is a joke. Said they would respond in 48 hours... 5 days ago. One guy named Gao is customer service. Buy it, pay for it, live with it.
Dear Scott,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
If you didn't receive a reply from us, please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team.
I ordered a size large skirt that was too small. Many of their customer reviews complain of this but New Chic refuses to adjust its sizing. They emailed me a form to review their customer service, but there was no option to comment on their product. The same is true at their website. I don't believe this is a trustworthy company.
Dear Terry,
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html Please read it. You can return the item. If we sent the right size, but didn't fit you and you want to return it, you need to pay the shipping fee.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
Please make sure you have sent the email to the right email address. Email address: service@newchic.com or cservice@newchic.com. We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Or you can contact our customer service through:
Live chat: We are available 24/7
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Alyce,
Newchic is a reliable website.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well. That proves that we are a reliable seller.
For any further information or assistance please feel free to contact us by service@newchic.com. We will do our best to help you.
There are so many items in our store.We believe you can find the style which suit you the most.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc. If you don't know how to place your order, here is the new user guide: https://www.newchic.com/new-user-guide-hc11.html/. Welcome to place the order. Enjoy shopping.
Any questions, please contact us. We will do the best to help you. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team