NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
Ordered a dress & when it arrived I could use it as a tent it's that huge. The sewing was incomplete actually not even sewn around the neckline. Will never use this 'company' again... ever. This just sums it up, don't buy overseas stuff, support your own country.
I had never used Newchic before but was keen to give them a go as I like the style of a lot of their clothing. I ordered 2 items from Newchic in early September, I was told via email a few days after that they were on back order- which I was fine with and said I was happy for them to restock. Last week, a month and a half after I made the order I emailed to ask if they had an estimated time of restocking for the items I ordered, to which they replied 1-2 weeks. Today 2 months after I first made the order I received an email advising they have cancelled my order... With no explanation or advice on how I can receive a refund. I have waited 2 months for my order just be cancelled... I wont be using Newchic again
Dear Kate S.,
Sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. However, if it can not be back in stock in time, the order may be cancelled by the system automatically. Sorry for you but hope you kind understand.
Besides, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
And refund will be processed back to your original payment method.
The expected refund time depends on your original payment method. Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. You can get all the details here. (3. Refund--3.1 Refund Expected Time)
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Thank you to ALL those who wrote a review. I was about to place an order with this company and because of your reviews I STOPPED! These companies take advantage of so many consumers. Thank you AGAIN.
Dear Robert m.,
Sorry for the inconvenience.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well.
If you have placed the order but not received or any other questions， please contacte our customer service as below. https://www.newchic.com/Contact-Us-hc10.html. We will try our best to offer you a best solution. We are also trying to improve our services.
Best regards,
Newchic team.
I ORDERED A DENIM JACKET, PUT IN THE SIZE REQUIRED (AFTER USING THEIR MEASUREMENTS GUIDE) AND WHEN THE JACKET ARRIVED IT WAS TO SMALL, AND LOOKING NOTHING LIKE THE ORIGINAL PICTURE. NOW I HAVE BEEN TOLD THAT TO SEND IT BACK (FOR A REFUND) I NEED TO TAKE PHOTOS OF THE PACKAGE AND ALSO THE PAYMENT SLIP... THIS IS JUST A "JOKE". IF YOU ARE THINKING OF ORDERING ANY CLOTHING FROM THIS COMPANY... "DON'T"... TRY AND FIND AN ALTERNATIVE. THIS COMPANY IS A JOKE.
Dear Gordon H.,
Sorry for the inconvenience.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, please reflect it to our customer service with some size measurement pictures of products to show this problem
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
I ordered three pairs of shoes. They arrived in Cyprus on time and the goods are exactly as shown on the website. I will surely order from NewChic again.
AS SOON AS I PUT IN MY ORDER, NEWCHIC DEBITED MY PAYPAL ACCOUNT. WHEN I COMPLAINED ABOUT THE LENGTH OF TIME I HAD BEEN WAITING, THEY INFORMED ME THAT THEY WERE OUT OF STOCK. I DEMANDED A REFUND AND AM STILL WAITING FOR MY MONEY. MY ADVICE IS DO NOT DEAL WITH OVERSEAS COMPANIES, ESPECIALLY CHINA AND HONG KONG, YOU WILL SAVE YOURSELF MONEY AND NERVES.
Dear CHRISTOPHER J.,
Sorry for the inconvenience.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
And refund will be processed back to your original payment method.
The expected refund time depends on your original payment method. Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. You can get all the details here. (3. Refund--3.1 Refund Expected Time)
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Should you not like it or it doesn't fit, it will likely cost more to return it than it cost. I placed two orders, coupla pair of shoes for my wife and some hats for me. Shoes didn't fit and one of the hats too small.
Here is your Return address and procedure;
Room 708 Haoquan Bldg
Jichangdongmen Road #1
Jingtai Street, Baiyun District
Guangzhou, Guangdong, China *******
And you have 14 days to do it, even though it took 45 days to get delivery. This is a well designed 'scam' of sorts. Their Ad and Photo's look SO professional and tempting, but Caveat Emptor, Let the Buyer Beware!
Yes, it cost more to return the products than they cost originally. These folks have a well designed money machine, knowing people all over the world will fall for the Ad's and not go thru the hassle of returning unwanted products.
Dear Jon N.,
Sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you have placed the order but not received， please reflect it to our customer service as below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best regards,
Newchic team.
Then, as we worked through the problem, they handled things correctly. There is always a risk ordering from a company overseas. Many sizing issues, quality issues and delivery issues. The trick to ordering is 1) don't assume. Check out all the sizing charts and make sure you read the measurements 2) Be patient. If you have to contact customer service for a return, be pleasant, be patient and respect their culture. It is more polite than ours. 3) Negotiate. They will try to benefit their company, and you will want customer satisfaction. Be prepared to bargain and have a look through their eyes. Accept responsibility where appropriate, but don't give up. They will honor your wishes in the long run, even if it take several communications. Remember, this is a different country and they deserve our respect. After a few communications back and forth, they issued me a full refund and that was the right thing to do. We reined pleasant and respectful so it ended up being a good solution. I will order from them again.
Do not buy from this company. Purchased 2 sweaters, they finally came after a month of waiting. I am 56 years old and slender. These sweaters are not what is pictured They wouldn't fit an eleven year old. Their customer service is horrible and will do everything in their power to make it difficult for you to return items! SHOP IN THE USA people!
Dear Annette D.,
Sorry for the inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
We have listed all the details about item sizes on the related product page. And it is not the usual size you wear.
Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
An unusually good service and personal contact with Alis in connection with a parcel that went missing in the logistics. Without any hesitation the full sum was transferred back to my account. I´m sure that many e-retailers could learn from such professionalism.
I hade a problem in my order - the answer and the solution was fast, operative, and very good for me as customer. Keep like this.
I read all reviews about new chic... they're right... payment taken when they know goods are out of stock & refunds taking 14 days whilst they use your money as finance
Dear Jaques,
Sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
And refund will be processed back to your original payment method.
The expected refund time depends on your original payment method. Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. You can get all the details here. (3. Refund--3.1 Refund Expected Time)
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Ordered 2 pair of shoes for my Mom & I, unfortunately they were to small when we got them. Got a second set delivered to us for the price of shipping. The emails back & forth with the company were always very friendly & helpful. This was a wonderful experience & will be buying more super cute shoes very soon!
The Customer Service reps were awesome. They were professional and helped resolve all of my issues. I will definitely shop with them again.
I brought 2 dresses and payed express postage they came in 2 months after several emails. Well when they came my god the dresses looked nothing like the ones I ordered. No hem just cut straight along the bottom of the fabric. The material was cheap and nasty plus see through not lined at all. The material was like a see through Nitie, I threw it straight in the bin. Horrible
Dear Del W.,
Sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic Team.
Recently went on the web-site to order shoes. More than 50% of the shoes are no larger than size 10. I ordered 8 pairs of shoes. The company broke my order into 3 parts and charged my debit card in two charges. I saw no where on the web-site that I would pay an international charge card fee. At check out, I opted to not use Pay-Pal and submitted my order. It came back later, refused and refunded. The charge card fee was not refunded. Apparently one must use Pay-Pal or you cant order. My funds were refunded immediately. Nice site, but was also unaware it is a Chinese site and, if I understand it correctly, shoes are shipped from different locations in China. I would not recommend anyone buying from this company. There are too many American companies that do a better job and are more web friendly.
Dear Charles,
Sorry for your inconvenience.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. And we will give you advise.
Here is the our website: http://www.newchic.com/. In our shop, we have big size shoes. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc.
We are located in China, but the items may be dispatched from difference warehouse.
We offer payment methods as below:
1. PayPal Payments
2. Paying with Credit card/Bankcard
3. Paying with iDEAL payment at the checkout
4. Wire Transfer Payment
More details, please refer to https://www.newchic.com/how-to-pay-hc12.html
Any questions, please contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html.
Best regards,
Newchic team.
I on an impulse bought a pair of shoes from the site NewChic which I became familiar with from pop up ads on Facebook. I was really disappointed to see that they were being shipped from China, not because I don't like China just that I thought it would take forever. I then looked up reviews for the site and was horrified to read all of the negative reviews on this site. Particularly I read that the shoes either do not come at all or when they do they don't fit. After several weeks my order arrived today. The fit is true to size and they are the cutest shoes! The quality of the leather is top notch, they feel like butter! I did not experience any problems so I can not speak to the customer service aspect but I am so pleasantly surprised by this company I thought I would share!
Il prodotto corrisponde a quello che avevo ordinato, ho dovuto aspettare un pò prima di riceverlo ma in compenso sono stata tenuta aggiornata sulla spedizione. Corretezza e gentilezza, bravi.
Although it was necessary for me to cancel my order, due to leaving on a trip prior to shipment, NewChic was awesome in cancelling my order and I had a refund on my PayPal account within 24 hours. Great Customer Service. I will order again.
Fake goods! They send you things that do not work and cost a lot. Shoes are just terribly made, nothing like on the pictures, they post. Almost everything I odered from them went directly to the garbige.
Dear Juls,
Sorry for your inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
Please understand that colors may exist chromatic aberration as the different placement of pictures.
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cheryl,
Sorry for the inconvenience.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We have measured the items before selling them. However, If the product you have received does not meet the size chart, please reflect it to our customer service with some size measurement pictures of products to show this problem.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.