NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
Delai un peu plus long que prévu mais qualité impeccable, je vais recommander, prix raisonnable, facile de communiquer avec le service à la clientèle,
HAVE ORDERED QUITE A FEW ITEMS FROM NEWCHIC, EXCELLENT SERVICE EVEN WHEN ASKING A QUESTION I WILL CONTINUE TO USE THIS SITE FOR QUITE A FEW ITEMS
Very often, customer service is more import than the product itself. I was very pleased with the prompt and satisfying response I received from New chic. I will not hesitate to shop here again in the future. Lorrie
Do not waste your money buying from these people unless you are TINY. Their measurements are wrong, and not only did I waste the first amount of money, but they then insisted I airmail back (at MY cost), allegedly for a refund. Months later, still nothing, and every email gets the same cut and paste, worthless answer. A very expensive exercise and I now have ZERO faith in this company. Stick to buying local!
Please read online reviews BEFORE you order anything from Newchic, they are NOT a reputable business. They routinely ship wrong product and then delay offering refunds or providing correct merchandise. Avoid these crooks!
UPDATE: They are STILL CROOKS, here is a direct quote from NewChic return policy: you pay for ALL shipping costs, sending & returning! By the time they deduct ALL shipping costs you will get nothing! "If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item."
Dear William,
Sorry for your inconvenience.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.
We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution. Sorry for your inconvenience.
Best regards,
Newchic team.
Goods did not arrive, after 2weeks contacted customer service they were extremely helpful. They looked into the situation and within a few days gave me a full refund. Very impressed will certainly order again.
Love this site... clothes are fab and customer service really helpful if you ever get a problem. Have bought lots of items are they are well priced and good value
I buyed a pair of shoes. Despite a problem of size between european and oriental standard, we resolved it in excellent way and everybody are been of big patience and very helpful.
Hi
I have opted for Expedited delivery and paid extra for this fast delivery and gave order on 25th But till now i have not received and shipping information.
How will my order be delivered in 5 days then?
Dear Sourabh,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I ordered a pair of shoes 2-3 weeks ago. My VISA records show that they were paid for. But they have not arrived. Elspeth Cameron
Dear Elspeth,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Ladies listen up... Never again I say never order anything from new chic... they will not reimburse your money nor will they give a fair credit and will not do exchanges even though their website says that they will... So never, ever order from new chic
Dear Poppy,
Sorry for your inconvenience.If you have any questions or advise, we suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution.
We are willing to accept your advise and we believe that your advise will help us to become better and better. Thanks for your supporting of Newchic.
Best regards,
Newchic team.
Ordered two items as birthday gifts. After two weeks of not hearing anything, so sent an email asking about goods - then received email telling me that the goods were out of stock and would be some time. A bit disappointing as this information should have been given at the point of ordering. Aftercare has been good so far as the order has been cancelled, but just waiting for refund.
Dear Tina,
Sorry for your inconvenience.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
This was my second order and I was equally impressed with product size and quality and similarity to advertised depiction as well as delivery time. I will continue shopping with newchic especially with Christmas coming...
If everyone ran there company like thus one the world would be in a better place. Quality products and great customer service. Thank you, Sam.
I love customer service, they are available by email to the U.S. to help with your order and you don't have to wait to get answers. I also love the styles of new chic clothes.
.. Newchic sucks. They are a business based upon shoddy products and a flim-flam customer service process. Give your money to a worthwhile charity and save the headache of purchasing anything from them. A ridiculously terrible company.
Dear William,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can check your points in the user center of Newchic:
View order --my order --my points
You can exchange your points into a coupon.
NewChic offer various coupons for discounts and from time to time even free products. These discounts are unlocked by using a coupon code. To use the coupon, simply put the coupon code in the “coupon” section when you are making an order on the checkout page.
If you don’t know how to use the coupon and the points, you can click into the link ‘points and coupons ’below:
https://www.newchic.com/points-and-coupons-hc22.html
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I bought 2 air matresses & 1 of them has a slow puncture & they want me to take a picture of it but i cant because the hole is too small to get a replacement so do not buy any of these faulty items.
Dear Phil,
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Ordered from Newchic. Ordering and paying is straight forward. They answered my queries promptly and my package arrived in good find it. Will definitely order from them again.
I was pleased to receive the products that I ordered and matching exactly what I had ordered. Great service from the team as well
Post office don't do deliveries, royal mail do deliveries two totally different companies so how can the post office have their parcels unless they were addressed to the post office?
Dear Karen,
Sorry for your inconvenience.
Door to door service is decided to the shipping method and the local courier.And sometimes the parcel arrive at the local courier, they need the time to sort the parcel. Some customers usually fill the address without the contact number, so the local courier can't contact them to pick their parcel up or when the customers are not at home but the courier is sending the parcel, they can't contact them to change the time to resend.
Newchic offers Six different international shipping methods:
1. Airmail/ Register airmail, different country varies
2. Japan direct mail, 5 to 8 business day
3. Priority direct mail, different country varies
4. EMS, 7 to 15 business day
5. Expedited shipping, 5 to 8 business day
6. Middle east direct mail, 10 to 15 business day
The estimated time for you to get your package is different though different shipping methods.
Total Delivery Time = Processing Time + Shipping Time.
https://www.newchic.com/shipping-methods-hc13.html
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Maruschka,
Sorry for your inconvenience.
About size problem, you can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.We suggest that you can contact our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.