NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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THANK YOU SO MUCH* I'm totally absolutely IN LOVE with that kimono jacket embroided, I just had from you! Such HIGH QUALITY... BEAUTIFUL,. ELEGANCE. Very Good really quick Nice Communication... took bit longer than I thought with delivery(almost 4 weeks)... BUT. When it finally arrived it was STUNNING AND AMAZING PRODUCT! I most Certainly will come back for more! Thousand Thanks! Already had great compliments about this embroided with flowers Wonderful Kimono Jacket! Surprised by that Beauty and really high quality! HAPPY CUSTOMER, WILL COME BACK***
Extraordinary. I want to thank you for your professionalism and fast answers. It was a pleasure speaking with you
... just came across it seeing their so-called 'BJ' winter boots.
Firstly, theres a clear grammatical error: Letter(?) Warm Fur Lining Flat Slip On Ankle Boots For Women.
Aside from not being water-proof (ok, could be used just for cold days), theyre fur lined as these boots are so cheap, the fur will NO DOUBT be from some vile fur farm in Asia or even Eastern Europe must most likely Asia. The fur can even be that of cat or dog. It is likely that this is fur and not faux fur because fur farms drive the price of fur right down. There is a lot of fake faux fur in Britain now, from trims on hoods and bags to those (silly, in my opinion!) furry bag charms and key rings.
Everything about this site from the grammatical error to the fur to the fact that there is no Contact us option on their webpage shouts Dodgy and Unethical.
The animals are often skinned alive this is not just scare-mongering, I've seen videos the few moments I been able to bare to watch and hearing the screaming of the animals which has then been hanging there, still alive and blinking its the stuff of hell, to be honest. I'd put links on here but they're not allowed so just Search for 'fake faux fur in britain', 'fur farms asia', 'fur farms china', 'fur farms Poland' and for 'bangladesh leather trade'. There are reports from both national newspapers and animal protection groups. All of the above applies to leather Bangladesh's leather trade is worth $30bn pa and supplies most of the worlds leather, I believe. Buyer Beware.
Very poor quality and takes 2 months to get there...
Dear Amaha,
Sorry for your inconvenience.
There are so many items in our store.We believe you can find the style which suit you the most.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I commanded a watch and four pairs of shoes. I received the watch and a refund for one pair of shoes. I contacted the Customer service. They gived me the number of the parcel to see with LA POSTE in France. I saw with them,. They told me that the parcel never arrive in France. I recontacted the Customer service. They proposed me a refund or a resend. I choosed the resend. They promised me a new send.
The coat is very good quality and well made, it has a nice weight to it and should keep you warm even in the coolest of weather. Allow a couple of weeks for delivery, customer service was very helpful.
I ordered 3 items from NewChic, and didnt like two of them, the were ill-fitting for my body shape. I contacted NewChic and began the returns process. It was a long process, but worthwhile and all aspects of the process worked well. The reply to my initial email took longer than I was expecting, but overall it was handled very well and I received my refund. Thank you NewChic!
It's a scam I have never received my order even though the status stated "delivered". Contacted Newchic and they told me to go to my local post office to ask for it... went there and the package was not there... my neighbours do not have it... never received the reminder from the post office either. I have asked for the refund and they would not give to me as they want a proof from the post office about the goods not being there.Of Course the Post Office can not provide you of any paper so I lost money and time!
Dear Annalisa,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Usually the status of your order is “Delivered”, that our customer will ask you to provide a proof. You need to send us a declaration of your local post office confirming if they have received your parcel and why they could not deliver it. After receiving this file, our customer service will immediately think of the best solution we can offer to you.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
The item on web looks cute sot that I oredered one shoes. But after I put oreder,
They said that out of order. So that I exchange to another color.
When theshoes arrived, the shoes had many black stains, I asked to refund or exchange. But they refused.
Ithis company is chinese. Even if I mailed again and again, they don`t reply.
So that I contact wirh live chat. But they don`t reply at exact point.
The parsel wasi no box and any wrapping so that it was bad condition. I want to inform people who is wathcing this wetsite "New chic. Com`,
Please take care.
Dear Makiko,
Sorry for your inconvenience.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
Here is the return & refund policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it. You can get all the details here.
We usually reply to your email in 24 hours. If you didn't receive a reply from us, please make sure you have sent the email to the right email address. Also, you can check your spam. Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Best regards,
Newchic team.
My order nr ******* jacket was out of stock. Please cancel order and refund the money. Your customer service could not be reached and needs upgrading.
Your account page cannot be reached.
Dear Gerry,
Sorry for your inconvenience.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
We are very sorry for your waiting.We have canceled your order as your request.
Refund arrival time: within 2-3 weeks （in your credit card account）
Sorry for your inconvenience.If there are any questions or you can't see the refund please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
This is my first time u have ordered from newchic, really positive experience. Thanks
Size matches me, fabric is comfortable, i will enjoy my new dress
I got this page through my Facebook ads and just like that I ordered as I liked the dresses as shown in pictures. My bad I ordered almost 12 dresses without reading reviews. I ordered Sep 20th 2017 and its 25 days already. After ordering and payment cleared every week I started getting emails from them that items are out of stock. Then after requesting them how to cancel order as your site not allowing me to cancel they didn't respond properly. Few items they shipped but tracking is showing item is not found please contact customer service. I emailed again for the same and no response. I am really disappointed that first they allowing customers to purchase items which are out of stock and not responding properly if we want to cancel the order so we can get refund. Please don't trust this site as it will waste your time and money... and not sure when it will be received...
Dear Prashanti,
Sorry for your inconvenience.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. When your order was shipped, you will receive an email from our system.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If you want to cancel your order and the order isn't shipped, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is very busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team
I have at least two pairs of shoes on order, and can't get any info on delivery date or anything else. *******@gmail.com
Dear Loretta,
Thanks for your order.
The products in our store are high demanded, so many customers are willing to pay when they are back order, like advance-selling. As soon as the products are in store, their parcel can be dispatched at first. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "Expected restock on 9th December 2017" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color. Some items are very popular, so some of them are out of stock. We are trying to find more supplier to make sure the stock.
The item in your order 36503856 is out of stock recently. The details as follows:
Item:[SKU722000]Bowknot Tassel Multi-Way Flat Slip On Shoes[+Color; Beige][+Size; US 6(Our Size: 37)]
Predicted Restocked time: 2017-10-21
We are sorry for the inconvenience. Please kindly have a choice:
1. Would you like to wait the predicted restocked item?
2. Exchange the out of stock product to other product?
3. Cancel the out of stock item and refund?
The item in your order 36266262 is out of stock recently. The details as follows:
Item:[SKU749197]Warm Fur Lining Suede Loafers[+Color; Red][+Size; US 6(Our Size: 37)]
Predicted Restocked time: 2017-10-18
We are sorry for the inconvenience. Please kindly have a choice:
1. Would you like to wait the predicted restocked item?
2. Exchange the out of stock product to other product?
3. Cancel the out of stock item and refund?
Looking forward to your reply. Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I am a currently buyer from this company, I love the bras because the quality is good and are so cheap.
First of all, this site is based in Hong Kong. They appear to hide this. The only reason I found where they were located was when my bank contacted me to say an international charge was made to my card. The mechandise is exactly what one would expect - cheap Chinese plastic garbage suitable to sell only at your local Walmart or Dollar General Store. They ship via US Postal service and charge for shipping; they do not offer expedited shipping. The kicker is they dont tell you on the site approximate ETA of delivery. Not until after I reached their customer service did the tell me to expect it in 20 days. You read that right - 20 DAYS. With someone many other shopping choices online that turn around merchandise in 2 days or less, these people are delusional if they think this is acceptable. Of course Chinese logic IS delusional. NEVER AGAIN!
Dear Chris,
Sorry for your inconvenience.
We are located in China, Guangzhou.
There are so many items in our store.We believe you can find the style which suit you the most.
Here is the our website: http://www.newchic.com/. You can click this link to our website to enter the key words with the product name and find the item you want and then go to the product page to get all information, including the price, size and etc.
The shipping cost vary depending on product, location, shipping method and warehouse.
You can choose your preferred shipping method which is allowed on the Order Information page during the checkout process. The estimated time for you to get your package is different though different shipping methods.
Newchic offers Six different international shipping methods:
1. Airmail/ Register airmail, different country varies
2. Japan direct mail, 5 to 8 business day
3. Priority direct mail, different country varies
4. EMS, 7 to 15 business day
5. Expedited shipping, 5 to 8 business day
6. Middle east direct mail, 10 to 15 business day
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
My tracking said it was delivered I got Nothing. Newchic service dept. says I should ask my neighbours if maybe they received it by accident Really
Dear Jim,
Sorry for your inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic.
You can track order in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
On occasion we experience delays from custom clearance times and bad weather, it is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If you can't receive the item in the estimated delivery time, the reasons are that the item may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Some local courier will sent the parcel to the shipping address, but some will just put in the local post office. Even sometimes the parcel has been taken by mistake.If you can't receive the item in the estimated delivery time, the customers need to go to the local post office to check the parcel. After that you still can't receive it, please can't wait to contact us.We are willing to help you solve the problem.
Any questions, please contact us. https://www.newchic.com/Contact-Us-hc10.html.
Best regards,
Newchic team
I ordered a Women Nylon Travel Passport Bag Crossbody unfortunately when I received the bag there was a tear inside, I sent a photo straight away & within a day or 2 I received a reply asking if I would like a refund or a new bag, After taking the new bag I; m please to say a week later I received a new in tack bag. Most impressed with the service.
I ordered 2 pairs of shoes on a Sunday, and got them via DHL the following week on Thursday, shipped from Singapore. Quality is good, size is right, and so was the price. I'm satisfied.
Horrible Horrible company. DO NOT ORDER FROM THEM... I ordered and paid via paypal for 2 bras. Ordered my normal size. When they arrived they were 11" and 12" smaller than ordered. Not a LITTLE too small, ridiculously wrong. They won't refund because they aren't visibly damaged... and of course, they corresponded like they were going to fix the problem until the date of my escalation passed on PayPal. Nasty business practice.
Dear Pamela,
We have measured the items before selling them. However, If the product you have received does not meet the size chart, you need to send us some pictures to show this problem, our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page., not the usual size you ordered.
About the size reference, you can see it in the page of product description. If you are still confused about which is suitable, you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. And we will give you advise.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. You can return the item if the product you have received does not meet the size chart, please send the relevant information to our customer service. Https :// www.newchic. Com/Contact-Us-hc10. Html. Our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.
Any questions, please contact us. https :// www.newchic. Com/Contact-Us-hc10. Html.
Best regards,
Newchic team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Jane,
Thanks for your suggestion.
First, Letter Warm Fur Lining Flat Slip On Ankle Boots For Women, the letter means that there is a logo of the letter 'BJ' on the boots. This only want to show the detail of the shoes to the customers.
Second, the fur lined is fake fur. It isn't the fur of animals. All the shoes in Newchic which with fur are fake fur. Fake fur is cheaper and environmentally friendly.
Finally, this boots is not water proof.If you want the boots which is water proof, you can search the key words with the product (such as: waterproof boots) and find the item you want and then go to the product page to get all information, including the price, size and etc. Here is the our website: http://www.newchic.com/
If you don't know how to place your order, here is the new user guide: https://www.newchic.com/new-user-guide-hc11.html/. Welcome to place the order. Enjoy shopping.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.