NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I bought an item they claimed to be 'original' but it turned out to be a counterfeit Chinese product. When I tried to rate the item as '1 Star' on their website, I got a message that said the '1 star rating was too low and not allowed'. Garbage
I found these unique winter boots on this site and ordered them. After I ordered them, went on google reviews to read all the negative ones you'll see below and became concerned. You'll see as I did that newchic's customer service tries to address the client's concerns. I decided to have faith, faith in the internet;-). I got my shoes in 12 days which is in the specified time. LOVE, LOVE the boots and shoes I bought!
Saw an ad online, showing NewChic's men's loafers, which appeared quite attractive to me, so I ordered 3 pairs. Not being able to deliver these shoes quickly, NewChic e-mailed me, asking if I wanted to cancel the order. I said no, and allowed that I ;d wait a little longer. Then later, realizing that nothing was happening, I gave NewChic an additional 2 weeks to deliver or I'd cancel. They then took it upon themselves to cancel the order. This process lasted almost 2 months, and the real irony is that all during that time, I kept seeing NewChic ads online, for the same shoes!
Dear Paul,
Thanks for your order and we are sorry for the inconvenience.
You can find below stock marks between the title and the price when you choose the size and color.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
The shoe is soft, light & comfortable to wear all day long at office as well as outside.
Hope you will continue to provide such good quality goods & service always.
Think twice if you are using NEW CHIC!
I ordered an item and was told it will take 15 days to arrive.
Never happened! I even paid premium delivery.
They even told me to check postal service but no records that items arrived
Very BAD Deal - Do not use this service
Dear Neil,
Thanks for your order and we are sorry for the inconvenience.
When you placed the order, you can get the estimated delivery time on checkout page.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
Shipping insurance offers premium protection and safety for valuable items during international shipping. We will reship your parcel at no extra charge if it is confirmed lost or damaged.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution.
Best Regards,
Newchic Team.
I'll never ever use it again, it's a total scam and they have never refunded me for my 2 dresses that I've sent them back and paid £50 for the parcels and to be sure they'll receive it. It's somewhere in China and you'll never ever see your money back.
Dear Nevenka,
Thanks for your order and we are sorry for the inconvenience.
Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html
And please contact our customer services as below before returning. https://www.newchic.com/Contact-Us-hc10.html
As the policy showed, to make a claim, please follow below steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
" Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail.
We will refund you after we have received your package and inspected it. "
In your case, we suggest you could contact us to clarify the claim.
We will check it carefully and then offer you a reasonable solution according to the return policy.
Best regards,
Newchic team
Found my boots wide just right for my feet always buy a size bigger as i were socks with them, will buy again, see what comes out for summer,
I just spoke with a rather slow customer service agent today about by 9/29 order not shipping yes and saying unverified. She was willing to cancel order and refund -- or so I was promised -- but she didn't offer any apology for the poor service. That would have gone a long way toward making me feel like my business at least mattered. I would not recommend this company at all.
Dear Rebecca,
Thanks for your order and we are sorry for the inconvenience.
We have confirmed your order. However, some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first.
Also, you have been informed in details, due to out of stock twice. Please kindly check, spam included as it may be there.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team
The boots were beautiful. The price was great. They come from out of country so order early the product is worth the wait.
So after finding the boots I wanted to order, I made sure they were in stock. I purchased them with expedited shipping which said 5-7 days. Four days later the ordered wasn't even processed. I contacted them and now they are out of stock. I was told I should have checked to see first and I probably missed seeing it. Real nice. How about no, I specifically checked as I wanted to get them before Xmas or at least shortly after. Now I'm being told that they wont get back in stock until Dec 28, then after processing (who knows how long that will be) that I will received them in 7-25 days. Seriously? So glad I wasted money on expedited shipping. What a scam. Won't shop here again
**UPDATE and RESPONSE from newchic**
Yes, once again you're telling me to look too see if it's backordered or in stock. Like I said, the boots were specifically in stock when I ordered. I contacted the site with live chat and was told I could cancel my order by going to my order page and clicking the cancel button. HAHAH, nice one, guess what? THERE IS NO CANCEL ORDER BUTTON! It keeps getting better. Had to go back into live chat and request the order be refunded and I was told it will now take a week for them to process this request. Good Lord. Avoid this company at all cost
Dear Jared,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, you can cancel it in your Newchic account or you can contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Will be never buy from these again.
Item didn't fit. Said they would give me 35% refund if I kept it, but have to send them photos and measurements... what a joke. They have lost my business forever. And I will warn everyone I can not to buy from them.
Dear Amanda,
Thanks for your order and we are sorry for the inconvenience.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan. Claim period: Within 14 days from the date you received the item.
We usually suggest customer contact and offer us some photos of item you received with measuring the size as there is difference in the solution plan. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best Regards,
Newchic Team.
The item I ordered was unfortunately out of stock so as it was to be a Chris mad pressie, it would be too late,
I enquired about the item and was given a speedy response with options, for chose a refund, which was back in my account within hours, the emails were prompt and extremely helpful and polite, I will order from newchic in the future
I finally received my shoes which was ordered online on 17 August and arrived today 19 December 2017. The shoes are of high quality and lovely and I am sure I am going to enjoy them. It took long to get to me and I think all the blame can be placed on the Customs and Post Office service in South Africa. But at least I have my pretty shoes now. So very happy
Order was on Nov 08 2017... as of Dec 18 still waiting. Got the run-around! DO NOT ORDER FROM newchic... RIPOFF
Dear Elton,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders
In your case, you can also contact us in time and give us your order number, we will check for you. https://www.newchic.com/Contact-Us-hc10.html
Best Regards,
Newchic Team.
Do not make a bad order decision by ordering from this web site. Products are not as described. This market is cheap for a reason. Can not return with out approval which does not come easy. You pay shipping both ways. This is a bad site for ordering products. Not US friendly
Dear Audrrey,
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here. As the return announcement showed, " ④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase. "
If you want to return the items, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
If you want to return an item with no quality issues, you are responsible for all shipping fees.
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
I was going to buy some bra's, however after seeing the terrible reviews, I decided not to bother. I have bought from a china website in the past and I have been ripped off!
Dear Mimma,
We are sorry for the inconvenience.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best Regards,
Newchic Team.
I would say they have horrible customer service but it's worse than that. After wasting my time attempting to discuss matters with NewChic, I was given ridiculous excuses such as they have multiple distribution centers and will not assume responsibility for anything.
I have dealt with many companies in China via eBay and I've never encountered such an irresponsible, deceptive entity.
Dear Eric,
Thanks for your order and we are sorry for the inconvenience.
We suggest you log in the newchic account first with the registered email address and go to " contact us" if the problem belongs to after-sale topic in your order. Before you submit, you need to select an order. After you successfully select your order, there will be a red mark "√" show on the order number. Then you describe your problem and submit it.
Also you can contact us by live chat(available 24/7) but live chat is kind of busy, sometimes, you may need to wait a moment.
Best Regards,
Newchic Team.
Still no delivery of items I paid for. This company is one to avoid. I truly believe they post all these nice hats, shoes, clothing for you to order and have no intention of delivering your items. You absolutely will never receive your goods. They are an overseas group and obviously do not answer to US laws. DO NOT throw your money away by ordering from NewChic. They are a SCAM and have no intention on filling your orders. BUYER BEWARE!
Dear Rick,
We are sorry for the inconvenience.
It may get order delayed due to out of stock， poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.It is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
In your case, would you mind if you could send us the order number (8 digits)
Or the email address you log in Newchic account and made the order,
That we can help you check the status of your order.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best Regards,
Newchic Team.
Beware of this company. I am having the same experience as others. I have ordered two hats from this company and have not received the merchandise. I saw a lot I liked from this company but having never ordered from them I only ordered two hats at a cost of $13 to check out their service. Boy what a great call that was. I am going on four weeks and can't even get in contact with these guys. BUYERS BEWARE!
They seem to have canned answers that they think address all questions. The estimated delivery was 7-20 days. It has now been 31 days. Subtract the weekends and its still more than 20 days. There is no e-mail confirmation in spam or anywhere. It took 30 days to initiate a refund process on two items that they knew were out of stock when they were ordered. Nothing on their website indicates that they are shipping from China. They must be shipping by boat which makes no sense if they are shipping at all. I think the good reviews are all fake. I suspect it may just be a Ponzi scheme where they collect cash from new customers and string out the old when they ask for refunds because the products never show up. Knowing now that they are located in China, it makes no sense that they would be selling items under $10 and shipping them halfway around the world. I suspect that a certain number of customers forget that they even placed an order and never receive refunds. I had to ask for a refund on two pairs of shoes that were showing available when I purchased them but were actually not avaialble. They have held my money for 31 days and are now stating it could be another 7-14 days to receive a refund. If it is refunded, they will have held my money for 45 days.
Dear Bruce,
We are sorry for the inconvenience.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
In your case, would you mind if you could send us the order number (8 digits)
Or the email address you log in Newchic account and made the order,
That we can help you check the status of your order.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best Regards,
Newchic Team.
Do not use this site. It is very deceptive and they do not reveal that they are located in China. They do not track shipping and change the dates if you complain that nothing has arrived. I have been waiting 30 days for my order and just found out it was no longer in stock. Did not receive a refund.
I am very impressed with the selection and the price of everything I've gotten on Newchic.com. When I got the wrong package I contacted them via email and he responded well within 24 hours to resolve the issue. I will continue to shop with them!
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear M D.,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping. All the items are originated from China.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.