They seem to have canned answers that they think address all questions. The estimated delivery was 7-20 days. It has now been 31 days. Subtract the weekends and its still more than 20 days. There is no e-mail confirmation in spam or anywhere. It took 30 days to initiate a refund process on two items that they knew were out of stock when they were ordered. Nothing on their website indicates that they are shipping from China. They must be shipping by boat which makes no sense if they are shipping at all. I think the good reviews are all fake. I suspect it may just be a Ponzi scheme where they collect cash from new customers and string out the old when they ask for refunds because the products never show up. Knowing now that they are located in China, it makes no sense that they would be selling items under $10 and shipping them halfway around the world. I suspect that a certain number of customers forget that they even placed an order and never receive refunds. I had to ask for a refund on two pairs of shoes that were showing available when I purchased them but were actually not avaialble. They have held my money for 31 days and are now stating it could be another 7-14 days to receive a refund. If it is refunded, they will have held my money for 45 days.
Dear Bruce,
We are sorry for the inconvenience.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
In your case, would you mind if you could send us the order number (8 digits)
Or the email address you log in Newchic account and made the order,
That we can help you check the status of your order.
Any questions, you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best Regards,
Newchic Team.