NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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The fur-lined, backless slippers I ordered from New Chic were just as advertised on their website. They are true to size, very comfortable, and well made. I feel that I got great shoes that will last and at a great price!
Came from other side of the world to the Highlands of Scotland so took a while however
Amazing value considering above fact
New chic were very prompt n helpful in replying to the emails I sent
Loved the product when it arrived. Will order from them again.
It's throwing money and time. A few days ago I bought a coat that according to the comments was warm, very well finished... it cost me almost 50 pounds, well, with the shipping costs, which I paid, almost 60. And when it arrives... I think I have never been scammed by internet as this company. The coat is bad, very bad, it looks like another fabric, another filling... it's not worth 10 euros, in the flea markets with lots of clothes at 2 euros you find better quality. The odyssey comes when I try to return it, after contacting them through live chat, because they make it difficult to find how to return something, I explain my problem, all right, that in 48 hours maximum they would send me an email with the address to which I have to send the coat. That email was never sent to me, I get back in touch with them, and they say yes, they sent me the email with the solution and the address, I had to check my spam email, LIE, they did not send me anything. I ask them again for an address explaining everything again, and they tell me that it is going to be very expensive to send a package to China, that if I prefer it, they make me an income of 14 pounds...?, Anyway, they still do not give me the address for the return. And I already get in touch with them through paypal, and now I finally have an address from a man, who is not even from Hong Kong, where the company is supposed to be, to send a package that I know is not going to reimburse. In the end I, ve lost 56 pounds, a lot of time and energy and I've been scammed, I hope you read this before buying here
I ordered 3 pairs of shoes from the website. The delivery times are a bit long - about 3 weeks.
When the shoes arrived, they looked fantastic - but the size was too small...
I wrote to the customer care and they sent me 2 additional shoes (at no additional cost).
Great service.
Super comfy shoes and fabulous designs. I always get compliments for the shoes. Highly recommend..
These products, mens shoes, are the worst I have ever and I mean ever come across. They not only take forever to get but to product feels like its made out of cardboard. They are not only so cheaply made but I feel like my feet are swimming in the "shoe". I can't believe they are even able to put this product out on the market. Cheaply made in China. I tell everyone STAY AWAY fro Newchic.
Dear Dennis,
Thanks for your order.
For the Material, you can see it in the description of the product page. We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues, please send us some photos of item, including SKU sticker and the shipping label.
About the delivery time, it depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Please kindly consider what shipping methods you have chosen.
And it may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. These situations are beyond our control.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
After waiting for near 3 months for the stuff I bought i got a jacket xxxl that according to the measurements on the page was big enough i got one that barely fit my 11 year old niece that wears size 00. New chic would only say "sorry, information on the page was clear"
Dear Ignacio,
Thanks for your order and we are sorry to hear that the size does not fit.
About the size, you can find all the details about the sizes of each item on every product page. We have measured the items before selling them.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. And kindly pay attention to“Please Note”on the product page.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If the product you have received does not meet the size chart, we suggest you reflect it to our customer service with some measurement pictures of products to show this problem.
https://www.newchic.com/Contact-Us-hc10.html
Our customer service will check it carefully and then offer you a reasonable solution according to the return-refund policy.
Best regards,
Newchic team
I am really disappointed in my purchases. I bought 4 items all on the same day. I went by the sizing chart for every thing and I have not had one thing fit correctly. I bought a maxi dress that I was really excited about and it would fit me 3 times over and the other 3 items, a jumper a jacket and a shirt all the same size as the dress and these are too small. No more for me, once bitten. I know I can send them back but when you wait a month for them to arrive I don't fancy waiting months to get it sorted. I will take them all to Vinnies
Dear Vicki,
Thanks for your order and we are sorry to hear that the size does not fit.
The size range of different products varies.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
However, If the product you have received does not meet the size chart, here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team
English and now in my 70's and just getting used to internet shopping. Friends and family were surprised when I owned up to ordering shoes off this Chinese site as I am usually so careful, but I just fell in love with them. After reading reviews and listening to my family I was convinced that I had wasted my money, especially as they would take so long to arrive. However, less than 2 weeks later they arrived and they are the most comfortable and colourful shoes I have ever owned and I can't wait to order more. Thank you Newchic.
I live in Canada and I kept seeing these funky, colourful boots pop up on Pinterest, however I was reluctant to order them because of the bad reviews for this type of company. I decided to take the chance and ordered the boots on January 4th, really not sure if they'd ever arrive. I got an email on the 14th telling me they weren't available, however then I got one right after that saying they'd been shipped. I tried to follow the tracking information but it was ages before I was able to track them.
The boots were in my mailbox today (Jan 29th) and I just love them. My foot size is an 8-8.5 so I ordered a size 39 and they are very comfortable. There are nice details, such as rainbow stitching and floral lining. I don't know how long they'll last but I think they are good value for the money and just a fun, colourful boot.
Just received my Socofy Boots... I absolutely love them. I was worried which size to order I'm normally a size 40, some reviews said the sizes come up big others say small. These were are a perfect size 40, really impressed with the quality and design.
My order was really delayed... perhaps because I live in Canada, perhaps because it was Christmas time, perhaps because the items shipped from China (which I didn't realize when I ordered). The emails I received from New Chic were polite and pleasant and my order actually arrived a few days later. I like the items I ordered and they seem well made.
Scamsters, item can't be tracked, has been a month, where the hell are they shipping from. Jupiter?
Hello NewChic if you are reading, order number *******
Dear Nisha,
Thanks for your order and we are sorry for the inconvenience.
Your order 42420814 was shipped by Air Parcel Register on 2018/1/11.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
Please kindly consider what shipping methods you have chosen and what your country is.
And when you placed the order, you can get the estimated delivery time on checkout page.
If you want fast delivery, we suggest you can choose Expedited Shipping Service as shipping methods. Expedited Shipping Service takes 5-8 Business Days worldwide.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best Regards,
Newchic Team
After 2 months, still I'm waiting for my NewChic.com order. Even I have talk through Live Chat with them and they did not give us any reasonable response to our claim!
As you said, doesn't get any worse than this. Stay away!
Dear F g.,
Thanks for your order and we are sorry for the delay.
If you can't receive the item in the estimated delivery time, it may be delayed.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Here is thelink for shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
Please kindly consider what shipping methods you have chosen.
Business days means that weekends and holidays are not included.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
My recent order (lady dress) delivered with the wrong design, and i wrote a review, immediately the team from: FORUM SERVICE@ NEW CHIC stepped in.
I want to compliment one of your excellent employees, Nicole Sun. She went to great lengths to help me, her prompt response to my email to clarify the order, and i was able to get a replacement of my correct design to be delivered.
Thank you for your prompt service in exchanging the dress that were sent to me by mistake.
I certainly will continue to support NewChic, and will recommend to all my friends.
Regards/rosalind
Yes, the prices are cheap, but so is the quality. I got the men's hand stitched slip- ons. They look great in the picture, but very cheap material that doesn't look or act like leather at all. I know I'll never wear them. And they took almost 2 months to arrive.
Dear Bruce,
Thanks for your order and we are sorry for the inconvenience.
As for the material, you can see it in the description of the product page. There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
About the shipping time, when you placed the order, you can get the estimated delivery time on checkout page. The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
Please kindly consider what shipping methods you have chosen.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here. Claim period: Within 14 days from the date you received the item.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best Regards,
Newchic Team
I've bought a couple of dresses from NewChic and I order a large, but I receive a small! Maybe that is a large in their country. I've tried finding a return address, but there's none on the packaging I received. I gave the dresses away. I won't buy from them again.
Dear Elaine,
Thanks for your order and we are sorry for the inconvenience.
The size range of different products varies. We have listed all the details about item sizes on the related product page.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
I ordered a pair of shoes from the website. My experience started good with an immediate purchase confirmation followed by an E-mail apologizing informing me that the item ordered is out of stock but offered me the following options: my money back, replacing the item with another item or waiting for stock. I opted for replacing the item with another item upon which I was informed that that item was also out of stock. Upon me requesting from them for a list of possibilities that are in stock, preventing E-mailing back and forth in the process of identifying an in stock item for replacing the original item I ordered, they replied with an snapshot of how to search for similar products upon which I compiled a list of 12 different possible items I would be prepared to replace the out of stock item with. The response I received following that was: Thank you for being prepared to wait for stock of the original order placed. My response on that was that it is not what I communicated but that I want the item replaced with any of the 12 items I listed that they actually do have stock off. Whereas they was previously very quick with their E-mail replies, I have not had any feedback yet. Reading other reviews about the company I am becoming concerned on how long this is going to take to resolve the issue if ever.
Dear Elize,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
For the out-of-stock items, we have marked the words like " leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
If you want to exchange items, please tell us the item detail that you want to replace with. Better with SKU number, we can help to exchange item more efficiently.
Please kindly be noted whether you select your preferred solution of waiting in Newchic account on Newchic website: My Account -- View Orders--My Orders.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
Received 2 pairs of shoes which were not the right size. Sent an email asking how I could exchange them and where to send them for replacement. Never heard from them and eventually gave the shoes away. Will not deal with this company again
Dear Thomas,
Thanks for your order and we are sorry for the inconvenience.
As there is time zone difference, we usually reply to your email in 24 hours ( weekend please allow 48 hours). If you didn’t receive our email, please check your spam. Maybe the email was there.
The size range of different products varies. We have listed all the details about item sizes on the related product page.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We have measured the items before selling them.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here. Claim period: Within 14 days from the date you received the item.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html.
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team
I'm quite satisfied with Newchic. Só far, my orders, its quality, delivery, and the answers to my requests have been quick and enlightening.
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Dear Laura,
Thanks for your order and we are sorry to hear that the size does not fit.
For the material, you can see it in the description of the product page.
About the size, you can find all the details about the sizes of each item on every product page. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We have measured the items before selling them. Please check the size chart, it tells you the size details.
As we mentioned before, after you contact our live chat, we will build a ticket and forward it to our email team to offer you the best solution. We usually respond in 24 hours. If you didn’t receive our email, please check your spam folder. Maybe the email was there.
However, if you still have not received any email, we suggest you give us your order number or the registered email address of the order here in private, we will check the email records. Then we will offer you the best solution.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team