NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Livraison trop longue, mais des produits qui font plaisir, sac à main conforme aux descriptifs. Sur deux colis un est arrivé au bout d'un mois, l'autre produit perdu! Il a fallu que je leur demande un numéro de suivi pour finalement s'apercevoir que le colis est perdu.
I ordered 4 hats and they charged my credit card right away but I got it after 2 months! Every time I was checking the order status, they were saying it is a back order and I have to wait!
Finally after 2 months I got my hats and two of them was for my husband and two for myself. All of them small! I had to give mine to my little daughter and I used my husbands'.
The quality is so poor! The first time I washed one of them the color faded and it 's just torn apart! I had to sew it back again! I don't know what it is going to happen to other ones after first wash!
In general, I would never order anything on this website again. It's just wast of time and money.
Dear Maryam,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
For the out-of-stock items, we have marked the words like " leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it under the price after you choose the size and color.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ". To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We have measured the items before selling them.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures on the product page or the item has any quality problems, please send us some photos of item. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team
My product I ordered did not work and they are sending me a replacement. Thank you very much. I will continue to do business with them.
After 40 days we still haven't received the order yet they say it was delivered on 2-2-2018, we ordered it and they charged the card on 1-4-2018. DO NOT ORDER UNLESS YOU CAN WAIT OVER A MONTH AND THEN MAYBE NOT GET IT AT ALL.
Dear Gary,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
If you found your order status "delivered " on the tracking information but you still haven't received, please check your shipping address first and also please check your mail box or ask your neighbors if they signed on your name.
You can log in Newchic account and check the shipping address of your order in Newchic website: My Account -- View Orders--My Orders--Order Details.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or you can check the shipping address in the shipping advice we sent you via the registered email address.
After the above steps, you still have not received, we suggest you check your local post office and ask them for an official document written by your local post office proving that you have not received this parcel. After receiving this file, we will offer you other solutions to this problem.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Gente, esta empresa es malísima NO COMPREN, hice un pedido de unos zapatos y resulta que no había en stock. No entiendo como una empresa que se supone que es " y que seria" ponga en venta un producto que no existe, me parece una falta de respeto. Me comunicaba con el chat online y siempre era lo mismo: "disculpe por los inconvenientes causados, el producto estará en stock alrededor de tal fecha" esperaba hasta la fecha que me decían y volvían con lo mismo que seguía fuera de stock y que el proveedor estaba demorando y bla bla, toda una burla y falta de respeto. Empresas como esas deberían demandarse. Espero me devuelvan el dinero.
Dear Maidee,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand. Once we confirmed the restocking time, we will send you an email in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
For the out-of-stock items, we have marked the words like " leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it under the price after you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
They charged my credit card although the item was out of stock and they did not know when it would be back in stock. I was given the choice to wait for as long as a month out, and offered a 25% discount in return. But no credit was forthcoming. When I complained, Newchic cancelled my entire order.
Dear Karin,
Thanks for your order and we are sorry for the inconvenience.
For the out-of-stock items, we have marked the words like " leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it under the price after you choose the size and color.
As it is out of stock but you are willing to wait, you need to select your preferred option by clicking on the button/link in the email you receive as soon as possible considering that this link will expire. Please be noted that the link on the email can be only opened via computer.
Otherwise, the order will be automatically canceled by our system if the order exceeded its estimated dispatch time and we will arrange you the refund.
Coupon will be automatically sent to your account when your order has shipped, if you choose to wait for the order.
We apologize for the inconvenience caused. If you have any other inquiries, please do not hesitate to contact us at any time. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team.
I can recommend this site very quick and easy to use and pleased with the item and good value for prices
My package was lost and i got a very quick and kind service and an immediate full refund. Thank you for the service.
They have a perfect idiom with their client, they do everything for pleasing their customers. Thank you NewChic
I ordered a pair of shoes, got them in less than 3 weeks. Ordered a pair of ankle boots, there were 2 mix-ups, took 4 months to get them. But I DID get them, and I LOVE them! The leather is buttery soft, the styles are outrageously fun, and the price was really good. The company made good on the mix-ups, did not charge me any postage. Honestly, for me, it was worth the wait! I wear a ladies' size 8- I ordered size 10, it fit just right.
I ordered a bag and somehow received the wrong color. They are sending the correct color without the hassle of the return process for the incorrect one.
I ordered an item from them 2 months ago and haven't received it. When contacted their customer service I was told the product was delivered a few days before at 6pm which isn't possible - the mail delivery cut off time where I live is 4pm and the place it was 'delivered to' closes at 5. I was informed they weren't going to look into the issue (even though it's their legal obligation) and of course that I wasn't going to get my money back.
Dear Romek,
Thanks for your order and we are sorry for the inconvenience.
Delivered
Item was delivered successfully to the addressee.
Under most circumstances, the delivered status indicates that the carrier has delivered this package successfully. If the addressee didn't receive it, we'd advise you to contact the package sender or shipping carrier for clarification.
If you found your order status "delivered " on the tracking information but you still haven't received, please check your shipping address first and also please check your mail box or ask your neighbors if they signed on your name.
You can log in Newchic account and check the shipping address of your order in Newchic website: My Account -- View Orders--My Orders--Order Details.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or you can check the shipping address in the shipping advice we sent you via the registered email address.
If the shipping address is correct, please check your local post office and ask them for an official document written by your local post office proving that you have not received this parcel. After receiving this file, we will offer you other solutions to this problem.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I read the negative customer reviews of New Chic and thought I really love these boots so I'll give it a try... well atleast they arrived... I ordered 2 pair of the same boot in the same color but different sizes... I received 1 pair in the color and size I ordered and the other in another color that I didn't order but the right size... the reviews said that it's difficult to get a refund or exchange so I'm not even going to try... lesson learned... buyer beware... New Chic is a waste of time and money and I actually found some of the items they carry on Amazon for a little more but I least I'm guaranteed to get my order... New Chic doesn't care about its customers and is a shoddy company...
Dear Jordan,
Thanks for your order and we are sorry that you received the wrong item.
You can log in Newchic account and check order details in Newchic website: My Account -- View Orders--My Orders --Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus Or check order details in the shipping advice we sent you via your registered email address.
Every order from Newchic has a 14-day return or refund guarantee.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team
The problem wasn't NewChic it was JetCounsel at top of pg who charged my bank $5 twice for nothing & now charged my bank $23 twice! When I realized it wasn't NewChic I left site! So they charged my bank acct almost $60, I sent them an email about it & they ignored me & proceeded to get my money! For Nothing! Very upset at them! You guys were great!
Ze zijn heel vriendelijk en geven meteen antwoord. Zelfs als de bestelling een half jaar geleden is.
Mijn product was kwijt geraakt bij de nederlandse post en daardoor weer terug gestuurd naar china. Ze hebben me geholpen om het product te traceren en ik krijg het geld terug! Echt een goede service!
Ordered a winter jacket on 12/23/17 got the jacket 1/27/18 and the size chart they posted was way off, the jacket was way too small even though I gave my measurements correctly. Then when I wanted to return item, they were silent on the other end of email and phone # went into voicemail, every time for customer service. People wonder why Amazon is taking over retail etc, this is why. Stay away from New Chic merchandise
Dear Sean,
Thanks for your order and we are sorry that the item you received don't fit.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ". To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered.
We have measured the items before selling them.
However, If the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. https://www.newchic.com/Contact-Us-hc10.html
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We usually reply to your email in 24 hours. If you didn’t receive our email, please check your spam folder. Maybe the email was there.
If you want quick response in urgent case, we suggest you contact us by live chat as live chat is available 24/7.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00 as we are in China.
Best regards,
Newchic team
I ordered a pair of flat shoes on 18 November 2017. I received them first week of January 2018. They looked great, fitted well until the heel of one of the shoes (the right one) started disappearing bit by bit leaving a hole of 4cm x 5 cm. I couldn't believe my eyes! I sent an email to the company but they haven't responded to me.
Dear Freda,
Thanks for your order and we are sorry that the item you received is defective.
We usually reply to your email in 24 hours. If you didn’t receive our email, could you please check your spam folder? Maybe the email was there.
We are focusing on providing high-quality items for you. Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
72 hours after the product quality issue is confirmed, Customer Service will send a replacement or issue a full refund.
In your case, we suggest you contact us and send us some photos of the defective item to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team
Entregas muito atrasadas! às vezes nem entregam, embora devolvam o dinheiro! Péssimo serviço! Não fiquei muito entusiasmado com a compra. Assistência ao cliente muito boa, Ao menos isso!
Dear Jose,
Thanks for your order and we are sorry for the shipping.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
Please kindly consider what shipping methods you have chosen.
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are out of our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Elisabeth,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
Once your order has been shipped, you will receive an email update via your registered email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best Regards,
Newchic Team