NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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In women's dresses I ordered 2 of the same item, but in two different colors.
I took the option of waiting for the second one on back order. I was having difficulty on the website in establishing a "wait until" date. I contacted by email and received a reply that it was "on clearance." I understood this to mean "discontinued and no longer available." I opted for a refund. It was promptly issued and the remaining item is on it's way. At that moment I did not have time to shop for another item, but will
Definitely shop their website again. I was impressed with their customer service. In
Women's clothing and in suppliers, the problem was not within the control of NewChic, but their customer service will bring me back in the future and I can pass it
Along to friends.
Elinor M
I ordered shoes on January 3, & my credit card was processed immediately. That shouldve been my 1st tip off that this company has questionable operating ethics. Weeks later, I get an email from NewChic, stating that the shoes were on back order. If I wanted to cancel the order, there was a link, in the email, to access my account. They also stated that I had only 24 hrs to cancel my order. Surprise! The link would not open, so by default, I agreed to wait for my shoes. No shoes, & no update from NewChic. I lost $70 on this one, & that pisses me off! So... Let the buyer beware!
Satisfied with the result.
Super recommend Newchic.
Efficiency and honesty in customer service, because even with my product is lost, the reimbursement was immediate.
I had an issuer with an order. It was handled to speed and care. The quick response and to my satisfaction!
I placed an order on Jan 18th 2018, and purchased expedited shipping (5-8 days) aprox $20. Upon completion of the order, I was notified that there was no stock (not mentioned on the item page) and that they expect new stock on Feb 5th 2018. On Feb 7th they emailed me saying that the restocking will be delayed until March 6th. I got in touch with them to ask for my expedited shipping fee returned, and after a lengthy wait of a qew of 16 people I was told that if I wanted my fee redeemed my item would take over a month to deliver. Two months waiting for an item, plus the "fast shipping"... $20 down the drain... Scammers. No help at all. No customer care. Buyer BEWARE...
Dear Dorothea,
Thanks for your order and we are sorry for the inconvenience.
For the out-of-stock items, we have marked the words like " leave warehouse in XX business days" or "Usually dispatched in XX business days" on the product page. You can find it under the price after you choose the size and color.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
Once we confirmed the restocking time, we will send you an email in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there. Please consider that the estimated restock date should just be used as a reference. Your order may be shipped before or after this date.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team.
In response to your email that you cannot supply items that you no longer have stock of, but you have taken full payment from me and did not inform me of this problem until I chased it with you.
As you have suggested I can get a refund, so I expect a full refund from you including the P & P charge you made for order number ******* A. S.A. P back to my pay pal account by the end of today.
Or I will need to take matters further!
Karen Killpartrick.
Dear karen,
Thanks for your order and we are sorry for the inconvenience.
We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
Besides, You can contact us in other ways.
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Submit now: Contact us and we will respond as soon as possible generally within 24 hours
1. Log in your Newchich account. https://www.newchic.com/login.html (necessary if it belongs to After-sale Topics)
2. Go to contact us (on the top-left corner of the home page)
https://www.newchic.com/Contact-Us-hc10.html
3. Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now"
4. Input all necessary information (labeled with *)and select the order number which connected to your question.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team.
Easy to order onsite, shipment from the country of origin to main destination country very good, but postal delivery service in my regional area was very slow.
I ordered a stylish insulation water bottle. There are several colours to choose, one of them was indicated that it could be dispatched the next day, so i decided to choose this one. The result turned out fine. My order was dispatched the next day and the shipping process went smooth as well, easy to track the parcel and the tracking info was also accurate. However, choosing the product that was ready to be dispatched the next day could give you an unwanted quality of product as it could be that someone as a former order returned it and got stored in the warehouse. I noticed that my product has some scratch. Fortunately, the whole bottle in general works fine and nothing is broken. The quality of the product is decent. I dont think we should highly expect the best quality from products found on this website, but i think Newchic itself has an acceptable working/handling performance.
After reading all the terrible reviews I am afraid to order anything. I wanted to get some vintage dresses and would like to know if anyone has tried them out? They look so pretty in the pictures, but it does not say what they are made from. Cotton? Silk? Linnen? Etc.
Dear Tatjana,
All these product images were taken in kind and the quality of the item is good. For the material, you can see it in the description of the product page.
We are focusing on providing high-quality items for you. Every order from Newchic has a 14-day return or refund guarantee.
Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please send us some photos of item. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
Got what I ordered finally and shipping time is very long with no proper updates visible on the tracking site.
Quality of the product is excellent.
Dear Upul,
Thanks for your order and we are sorry for the shipping.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
And it may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
Any questions， you can contact us below. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team.
Delivery took about 6 weeks which I think is ok considering the shipping price. The photo background is, however, unusable due to the bad resolution and creases on the material, so it was a complete waste of money.
Dear Sarah,
Thanks for your order and we are sorry for the inconvenience.
For the material, you can see it in the description of the product page.
These product images were taken in kind. However, there may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures on the product page or the item has any quality problems, please send us some photos of item. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
Insisted I show measurement proof of wrong size when shoe tag was wrong size than ordered. Ordered a US size 10 = to EU 44. Shoe tag showed US 9 / EU 44 AND shoe was too small.
Dear Karen,
Thanks for your order and we are sorry that the items you received don't fit.
Some tags EU/US size number may be different from our size charts EU/US size number. The measurement on our size chart is foot length/width. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
However, If the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. Please includes SKU sticker and the shipping label.
https://www.newchic.com/Contact-Us-hc10.html.
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Best regards,
Newchic team.
Purchased 3 pair of shoes. One sort of fits, two are too small. Return policy is shipping both ways to China. Ordered my regular size, their sizes were in a different format- they chose the sizes that supposedly correlate. Now am stuck paying shipping to and from China, which was a long wait- and almost equals the cost of the shoes. These will either be passed to a friend or Goodwill, still in their new packaging. Very disappointing.
Dear Richard,
Thanks for your order and we are sorry that the items you received don't fit.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ". To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
However, if the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. Please includes SKU sticker and the shipping label.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Ordered a jacket in January. It is now Feb 16 and I do not have it. Checked tracking status and that indicates it was shipped on Feb 8. Unable to contact the company on live chat because they are celebrating Chinese New Year. Well, happy new year!
Dear MARY,
Thanks for your order and we are sorry for the inconvenience.
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details-- Order Tracking.(click the tracking number)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or you can check the order status in the shipping advice we have sent you via the registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. Here is the link about shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team
I ordered a wallet 4 weeks ago and it has not arrived. According to the tracking website, it has departed China shortly after they received the order. This is not acceptable and this company should not be able to do business in Canada under these conditions. This is ridiculous. I wanted to cancel my order but you can't if it has shipped. Chat with a customer service agent that could not help. I will never order anything from this company again and will do my best to discourage anyone to do so.
Dear Michel,
Thanks for your order and we are sorry for the inconvenience.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details-- Order Tracking.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or you can check the order status in the shipping advice we have sent you via the registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
And it may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. These situations are beyond our control.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I purchased a pair of cute boots as a gift for my disabled sister in January that still haven't arrived. She asks every day if they've arrived. I wish I hadn't shown her the picture. I wonder if I'll ever get them reading the reviews. The tracking info says "shipped" and the site warns that bc of Chinese New Year in Feb., there will be delays. So I feel discouraged.
Dear Beth,
Thanks for your order and we are sorry for the shipping.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
You can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
Or you can check your order status in the shipping advice we have sent you via your registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.
And it may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If your package is taking longer than schedule, please contact us and give us the order number.
https://www.newchic.com/Contact-Us-hc10.html. We will check it for you.
Best regards,
Newchic team.
I bought a very nice little bag, that I actually needed for a trip. According to the shipping chart it would have been there on time but I still don't have it. 7-20 days? Really? More like 7-you may never get it! It's been more than a month! Never buying there again!
Dear Suzie,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
Or you can check your order status in the shipping advice we have sent you via your registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us and give us the order number.
https://www.newchic.com/Contact-Us-hc10.html. We will check it for you.
Best regards,
Newchic team.
The service of this company was impeccable and the product did not disappoint. The fabric was of high quality & it fitted perfecy.
TERESA THOMPSON
I ordered a bra on January 6,2018 and it finally arrived on February 13, so about 5 weeks longer than promised. I have to say the bra is well made though and a good price and very pretty. I wanted to test the site with a small order first
Dear Joanne.
Thanks for your order.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.
Best regards,
Newchic team
By far the worst experience I've ever had with a company. DO NOT waste your time, money, energy, or stress by purchasing ANYTHING from this site. I bought dog boots and it said the shipping would take 10-20 days. After 20 days I started wondering where tf my package was, staying patient for a couple more days before I started to investigate. After a couple more days of contacting various post offices in my area I found out that the package was shipped but they left half of my address off the box so it made it to my city but was stuck in some facility. Before I had a chance to figure out which one the P. O. had to send it back because it'd been there for so long. Now I'm waiting on a refund but contacting the company is a nightmare. I'm fully expecting to never receive my money back. I wish I could give 0 stars. DON'T MAKE THE SAME MISTAKE!
Dear Evan,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or you can check the order status in the shipping advice we have sent you via the registered email address.
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are out of our control.
However, in some case, sometimes, the package can be held in the local post office, due to international shipping.
In such cases, we'd advise customer to contact the carrier/ the local post office to arrange a re-delivery or collect your item.
Hint: Generally, the carrier/ the local post office has collection deadline, we'd advise you pickup your package at once, or it might be returned to the sender.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Shirl R.,
Thanks for your order and we are sorry for the inconvenience.
For the out-of-stock items, we have marked the words like " leave warehouse in XX business days" or "Usually dispatched in XX business days" on the product page. You can find it under the price after you choose the size and color.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
Once we confirmed the restocking time, we will send you an email in details via your registered email address.
Please be noted that the link on the email can be only opened via computer.
If you want to wait, you can click "select your preferred solution" to choose wait on the email our system sent you. Coupon will be automatically sent to your account when your order has shipped.
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team.