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Ordered a jacket in January. It is now Feb 16 and I do not have it. Checked tracking status and that indicates it was shipped on Feb 8. Unable to contact the company on live chat because they are celebrating Chinese New Year. Well, happy new year!
Mary J.'s review of NewChic earned 5 Very Helpful votes
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Dear MARY,
Thanks for your order and we are sorry for the inconvenience.
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details-- Order Tracking.(click the tracking number)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or you can check the order status in the shipping advice we have sent you via the registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. Here is the link about shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team