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I ordered a pair of shoes from the website. My experience started good with an immediate purchase confirmation followed by an E-mail apologizing informing me that the item ordered is out of stock but offered me the following options: my money back, replacing the item with another item or waiting for stock. I opted for replacing the item with another item upon which I was informed that that item was also out of stock. Upon me requesting from them for a list of possibilities that are in stock, preventing E-mailing back and forth in the process of identifying an in stock item for replacing the original item I ordered, they replied with an snapshot of how to search for similar products upon which I compiled a list of 12 different possible items I would be prepared to replace the out of stock item with. The response I received following that was: Thank you for being prepared to wait for stock of the original order placed. My response on that was that it is not what I communicated but that I want the item replaced with any of the 12 items I listed that they actually do have stock off. Whereas they was previously very quick with their E-mail replies, I have not had any feedback yet. Reading other reviews about the company I am becoming concerned on how long this is going to take to resolve the issue if ever.
Elize D.'s review of NewChic earned a Very Helpful vote
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Dear Elize,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
For the out-of-stock items, we have marked the words like " leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
If you want to exchange items, please tell us the item detail that you want to replace with. Better with SKU number, we can help to exchange item more efficiently.
Please kindly be noted whether you select your preferred solution of waiting in Newchic account on Newchic website: My Account -- View Orders--My Orders.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.