NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I bought many dresses, all of are good quality; I really liked them. However, their internet site does not show sold out products. So you can purchase a sold out item without knowing it. In this case either you have to wait it to come back or want a refund. They're both acceptable but also waste of time. On the other hand, customer service is really kind, helpful and quick. They should indicate in stock products. Overall, it's a nice company for me.
The trade for the zipped jacket was helped all the way by trader information.
Although delivery was a little longer than really wanted, the resulting delivery was of a attractive lightweight jacket, as per the advertised picture and description.
Ordered my underwear close to 2 months ago. Nothing has been received. When I emailed to complain they said they couldn't email me because they didn't recognize my email, but they sure recognized my credit card... right away I was charged. Later on when they recognized my email they said "wait longer " without an explanation... b. s. Company.
My order was not delivered and I suspected that it was lost in the Christmas post. I contacted NewChic (Alis) who agreed to re send the order. It still took a while to arrive but it seemed to be due to the slow postal service and not the fault of NewChic. When the order arrived (shoes) it was properly packaged and the shoes were very good, just as advertised. Shame about the delay as I like their products. Overall, good service from NC, thumbs down for the postman.
Hello, I got a great service from Alice
There was a quick reply to the email I sent that the product did not reach me.
Series me the matter very quickly
Best regards
Fatna Gush
I couldn`t recommend this company at all. I ordered my item on the 11-th of December 2017. It was promised that it would be shipped during two weeks. One month and a half has already gone, but it hasn`t still come. I contact the customer service in order to get my money back. But I have received a refusal, although I sent to them a copy of my bank account as a confirmation that the payment via PayPal had taken place.
Be careful with this online-shop!
Dear Nataliya,
Thanks for your order and we are sorry for the inconvenience.
If you can't receive the item in the estimated delivery time, it may be delayed.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Here is the link to check the shipping methods and shipping time. https://www.newchic.com/shipping-methods-hc160.html. Please kindly consider what shipping methods you have chosen.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period. In such case, we usually suggest customer wait for this buffer period.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Ordered a shirt and shoes. The shoes came in but the shirt never did. Customer service was unresponsive and I've had to chalk it up as a loss.
Dear Tariq,
Thanks for your order and we are sorry for the inconvenience.
If you have ordered multiple items and some of them are not in stock, the order will be split shipped.
Also, you can log in Newchic account and check order details/status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/?com=account&t=orderlist&orderStatus
We suggest that you can contact our customer service and give us the order number. https://www.newchic.com/Contact-Us-hc10.html. Our customer service will check it for you.
As there is time zone difference, we usually reply to your email in 24 hours. If you didn’t receive our email, please check your spam. Maybe the email was there.
And if you want quick response in urgent case, you can contact us by live chat. Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
Best regards,
Newchic team.
I like their stuff and havent any problems. Waiting now for my next order hope it come out good. I ordered Sandlers last year and they were are my favorite. Sometimes I forget so when I rechecked here at sitejabber And I checked them I saw what I ordered. Almost order everything on line
I recently ordered an item from New Chic which was not available. I was contacted by customer service who explained the situation to me and offered a range of options. I had multiple contacts with customer service to identify another item and in every instance the staff I dealt with were helpful and polite and accommodating. Thanks to their prompt attention the situation has been resolved to my complete satisfaction.
I RECENTLY HAD AN ISSUE WITH A DELIVERY WHICH WAS IN NO WAY THE FAULT OF NEW CHIC. IT WAS ENTIRELY A DELIVERY MISTAKE BY AUSTRALIA POST... NEW CHIC DEALT WITH THIS IN A VERY PROFESSIONAL WAY. COMMUNICATION QUICK AND A REFUND GIVEN QUICKLY EVEN THOUGH IT WAS NOT THEIR FAULT. VERY IMPRESSED WITH THE SERVICE THEY WANTED ME TO BE SATISFIED AND I AM COMPLETLY... I. WOULD GIVE 6 STARS IF I COULD. THANK YOU
I ordered a Gent's wool coat, the sizing was a bit small for me, but I got back in touch and a lady called Alis was absolutely great, helped me through the process and I have now received my coat and it's great. Thank you.
I have dealt with Newchic a few times and have always received my items in a timely manner. On my last order the purse I ordered did not include the long cross-body strap. I sent a quick e-mail to their Customer Service, and had a response the same day. They apologized and said the strap would be in the next post! I received it yesterday, again very quickly.
I would absolutely recommend this company, and offer my highest praises for their attentive customer service. FIVE big stars!
Spray painted boots not leather a number of white vinyl spots exposed. Many times attempting to get a hold of customer service for a refund, they have completely ignored me. Im stuck with the garbage they call boots and still in the shipping bag. Never order from this company, all they do is take your money and ignore you. New chic dont even bother responding to this, your response is garbage like your products.
Dear Nancy,
Thanks for your order and we are sorry that the items you received is defective.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you notice that the items you received is defective, you can follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
We suggest that you log in the newchic account first with the registered email address and go to " contact us" if the problem belongs to after-sale topic in your order.
Before you submit, you need to select an order. After you successfully select your order, there will be a red mark "√" show on the order number. Then you describe your problem and submit it. Https :// www.newchic. Com/Contact-Us-hc10. Html.
Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
I ordered two items from this company. One was shipped within several days of my order, but failed to arrive within three weeks in spite of my payment for "expedited delivery." The second item was reported to be out of stock. I requested a refund, but my request was ignored. Ten days later I was informed that the item was shipped. I contacted a customer service rep who claimed that both orders were delayed due to a storm. Since the tracking info that they provided was useless, I requested information on the physical whereabouts of my order. I was told that both shipments are in Houangzhou, China, awaiting shipment to the United States. I have requested a refund, but was told that I would be responsible for payment of shipping fees. Ordering from this company was a disaster and I encourage everyone reading this review to boycott them for their dishonesty.
Dear Nicolas,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. Please consider that the estimated restock date should just be used as a reference. If you want to cancel your order, please contact our customer service to cancel it.
If you can't receive the item in the estimated delivery time, it may be delayed.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.
Here is the link to check the shipping methods and shipping time.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here. If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item,
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
My purchase of a pair of men's shoes was a disaster. The shoes look nothing like the ones pictured. They do not fit and very cheaply made. For a refund they are demanding that I pay the return freight back to China! A $26.50 shipping fee! In addition they demand multiple pictures not only of the shoes but also to document the return itself. PayPal cannot resolve so I'm stuck with these cheap plastic shoes that offer no support whatsoever.
Dear Jeff,
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
You can see the material in the description of the product page.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them. Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item,
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy. Sorry for your inconvenience.
Best regards,
Newchic team.
Newchic customer service answered my lost package, they did a search & replied quickly to the status of my package. Very polite & professional.
I ordered a dress but it never arrived. I think it was lost. I requested a full refund and it was completed within 1 week. Very good customer service.
Habe schon oft bestellt, lange Lieferzeit, doch die Ware ist immer eingetroffenen.
Habe im Oktober eine Jacke bestellt. Doch Sie ist bis ins Neue Jahr nicht gekommen.
Musste mir dann sagen lassen, nach 20 Mails sagen lassen, vielleicht hat die Post das Paket verloren. Obwohl bei jedem Mail gesagt wurde Sie hätten Lieferschwierigkeiten. Und auf der Webseite wird diese Jacke immer noch Angeboten.
Nach zwei weiteren Mails... wurde mir dann nach
12Wochen mein Geld zurück überwiesen.
Alles sehr Ärgerlich... Echt.!
Und trotzdem muss ich auch sagen, es wurde jede Mail von der Firma beantwortet.
Telefonisch kann man niemanden erreichen.!
Durch diese doch Positive Abwicklung... Versuche ich es vielleicht Mal wieder.
Dear Waltraud,
Thanks for your order and we are sorry for the inconvenience.
If you can't receive the item in the estimated delivery time, it may be delayed.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
Please kindly consider what shipping methods you have chosen.
Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team.
I have found NewChic to be most helpful and efficient! Unfortunately it seems as though my order was lost somewhere enroute. NewChic proved to be very helpful and understanding. They responded immediately to my emails and are giving me a full refund! Thank you NewChic!
Great service. Would order from them again
Didnt get my original order. They remailed it as soon as I told them that I hadnt received it,,,
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Juan,
Thanks for your order and we are sorry for the inconvenience.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If you can't receive the item in the estimated delivery time, it may be delayed.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Here is the link: https://www.newchic.com/shipping-methods-hc160.html
Please kindly consider what shipping methods you have chosen.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
We suggest that you can contact our customer service and provide us with the order number.
https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
Phone: +00852 -81931379. Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
Best regards,
Newchic team.