NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
I orderd a pair of boot for my wife but the box was lost by post...
Customer service was very kindly and prompt... they offered me to refund or a new delivery... very kidly and professional
I'm having so many problems contacting NewChic to get an exchange. One shoe was to small and the other has soles that really smell bad.
Dear C y.,
Thanks for your order and we are sorry for the inconvenience.
We are located in China. And it is normal that the item has a special smell due to the material which was used and to the long period of time it took for them to be delivered. You can place the shoes outside for a few days and the smell should go away very quickly.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
We suggest you log in the newchic account first with the registered email address and go to " contact us" if the problem belongs to after-sale topic in your order.
Before you submit, you need to select an order. After you successfully select your order, there will be a red mark "√" show on the order number. Then you describe your problem and submit it.
https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
One item was out of stock (I ordered three items) so I requested a full refund and this was completed within two working days.
Great communication. Thank you
Newchic company is very good and honest. They answering for everything problems and try to solve everything as best as possible. Their stuff is very good and information very well about every one details. I love this company and I recommend them everyone.
Wieslawa Hancock
I have had some problems with delivery of my products but Alis gave me solutions with good communication that I could decided be full refunded or resend the package. Nice work Alis!
Overall performance of company and products were very good. Customer relations were prompt and very courteous. Only complaint is shoes not boxed during transit making them a bit squashed on arrival. Otherwise very happy with first order will probably order again.
I was a little apprehensive about making the purchase but liked the look of the jacket I wanted to buy. The package arrived without any worries but I had somehow given them the wrong size. After a couple of emails with the customer service department, a replacement was sent without a fuss, which arrived earlier than expected. I was very pleased.
I got a dress 4 weeks after ordering and it is exactely as I imagined. Size and colours are as described. I can recommend. Thank you.
I have been waiting for my item since 9 Dec 2017. They claimed it ot be back ordered and eventually advised the item had shipped. Of course it is no20+ days since that notification. Overall I have been waiting 34 day, no delivery. Scam immediately comes to mind.
D. Kelley
Dear Dennis,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
If the status of your order is back order, you can choose to wait or get the refund.
PS: The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time. And it may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
I have had some problems with delivery of a hat but good communication reassured me that if lost I would be refunded but luckily it arrived and was very happy with the style and quality... live new chic style
I am truly disappointed with Newchic being that I have not received my package and it has already been a month since my order. I do not recommend this website to anyone to order from, it is the worst ever. When asked to receive my money back, they said no being that my order is being sent to me. The problem is I do not know where my package is. I have contacted the live chat 3 times and nothing has been resolved. I ordered my item Dec 15th and it was not shipped out until Dec. 28th. It now Jan. 12th and I have still have not received my package. They keep telling me it can take up to 30 days to receive. This does not make any sense. Again, I do not recommend this website to anyone. THEY ARE A SCAM!
Dear Trashell,
Thanks for your order and we are sorry for the inconvenience.
It may get order delayed due to out of stock that you order was shipped out on Dec. 28th. Once your order has been shipped, you will receive an email update via your registered email address. Please kindly check, spam included as it may be there. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best Regards,
Newchic Team
Stay away! They lie, they lie! I ordered something and first it was delayed over and over again Then all of a sudden is was discontinued, only to find a few days later after I demanded my money back, the item was back on line for more fools to buy it! What a scam. They don't deserve to do business in the U.S. I'm sick and tired of hearing them say, I sorry, thank you for your understanding etc. ENOUGH Never again will I buy from this disgusting company.Don't bother to reply
Dear Georgia,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
They are very accomodating to questions and customers who need of help. I asked querries and they reply in an instant without a long waiting. Sir Bonnie were so friendly and they satisfied me with their very informative and detailed statements. Kudos to the team and may you always have a more prosperous business industry in the market. God bless!
I m very satisfied with my orders who look excactly as they look on the site web and I can say I'm very pleased, because orders arrive very quickly in local post. Here you can find different products and this makes me always come back. That's why I recommend with the highest heat.
This is a Buyer Beware Review. If I could give a 0 rating, I would. NewChic is a dishonest, scamming company! And I'm one of the suckas who didn't do my research about this company before ordering from them first. Won't happen again. THANK GOD I ordered through PayPal, so any of you who read this prior to ordering and decide to still take a chance, definitely order through PayPal. If your ordered items don't show up like mine didn't (after more than a month), open a dispute then escalate it up to a claim in PayPal, and that's the only way you will get your money back. But BEWARE, the NewChic scammers will contact you as soon as you open a dispute with PayPal trying to get you to drop the dispute. If you do, you will never see a refund OR the refund they send will be pennies to the dollars you spent with them. Ignore them and you will get your entire refund. Watch out for these new age thieves. They respond to every single nasty review people who have been scammed out of their money have left them with a pat answer that they think people will swallow, but we're not idiots. We know when someone is sticking it to us, 'cuz we feel the sharp pain up our collective rectums. NewChic, you guys are THE WORST! Guys, avoid these scammers at all costs!
Dear Olivia,
Thanks for your order and we are sorry for the inconvenience. Please kindly consider what shipping methods you have chosen.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
I cannot cancel the order prior sent-they send from China not UK and are a lot of taxes in EU for! They are a scam site!
UPDATE 1!
You don t need to tell me how to cancel! I m not dumb! When U want to cancel the order - arrive error! Nobody cannot be contacted!
UPDATE 2!
After more than 10 days I cannot track the parcel I paid! On every other places from China you don t need to pay nothing for flat delivery and I received parcels in 10-14 days(Romania). On this site I paid 13 euros just for flat delivery (for26 euros a pair of sneakers!) and still I cannot see where is my parcel! I hope I ll receive it! If not I ll write here and everywhere on FB! Very BAD! Be aware!
Dear Bogdan,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping.
Here is the link about the tax. https://www.newchic.com/tax-policy-hc173.html You can click it for more details.
You are responsible for all import duties and duties that may be charged when the article passes through customs. When your ordered goods arrive in your country, you must pay taxes. We advise you to familiarize local tax regulations before ordering. Newchic can not give you advice or information about your country's tax rates and tariffs.
You can only cancel orders with the status of "payment pending" or "payment declined". You can cancel your order by logging into your account and visiting the [My Orders] page and clicking the cancel order button.
My Account -- View Orders--My Orders--Cancel
If your order status is "ready to process" or shipped and you want to cancel the order, please go to return and refund policy page. https://www.newchic.com/return-and-refund-hc162.html
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
When an item is showing as in stock and a customer pays the extra to have order expedited, there is NO excuse NOT to have the items delivered in that time period. Very poor customer service when I tried to cancel the order and/or resolve the problem. Will never deal with this company again.
Dear Christina,
Thanks for your order and we are sorry for the inconvenience.
Once your order confirmed, you will receive an confirmation email.
However, it may happen that between placing your order and packaging it, the stock may have run out as some products in our store are in great demand. But we have pushed to get them back in stock. We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html
Best regards,
Newchic team.
The boots I ordered were beautiful and excactly as they look like on site.
The size was exactly as it should be. So, the size guide was very helpful.The only thing that disapointed me was the fact that they were almost 20 days late more than they write to their site. But the truth is, they communicate with me as soon as I mailed my complains.
Excellent website, very easy to use and find exactly what you want. Lovely designs but had to deduct a star as dress took a long time to get to me. But was exactly what I expected when I got it. All correspondence very courteous and prompt throughout.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Theo,
Thanks for your order and we are sorry for the inconvenience.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. We usually reply to your email in 24 hours. Thank you.
Best regards,
Newchic team.