NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
I had a question about my tracking information and they were able to help me as soon as possible and answered my question perfectly.
Ordered a down coat from this on line store it came in a small plastic bag it was a joke the quality was terrible strings hanging out all over the place, also the size looked like a little girl size wasn't happy in the least. Contacted them they told me to send the product back shipping at my expense their shipping cost also, this cost was almost the same as the price of the coat. Never buy from them again & you'll be smart not to either
It took my order nearly six weeks to arrive' however, when I asked about it, I received instructions on how to find or track it. Customer Service was really on the mark with every question I asked.
Received the items. It was a bit delayed Because of the holidays but great service! Nice and friendly emailcontact!
My sweater is great and i love it!
My lovely dress arrived but the pattern was upside down, New chic have apologized and offered me a partial refund. I love the print and had it been an abstract print rather than a figurative one it wouldnt have bothered me.
Dear Eliza,
Thanks for your order and we are sorry for the inconvenience.
There may be a little differences between the demo pictures and the item you receive as the birds print on clothing is random. Also, we will update such problem to our suppliers. Thank you for drawing our attention to this case.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team
No complaints eventually, thank you newchic. A long time arriving but hopefully worth the wait, will now have to have another look at what they have to offer now and in the future.
Dear Don,
Thanks for your order and we are sorry for the shipping.
Newchic offers five different international shipping methods from Chinese warehouse. The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Total Delivery Time = Processing Time + estimated Shipping Time.
You can choose your preferred shipping method on the Order Information page during the checkout process.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Enjoy shopping with Newchic next time.
Best regards,
Newchic team
Im very satisfied with the shoes who look and feel very good and smart indeed. Delivery tooks several weeks its why I rated 4 and not 5 stars. Next time 5 hopefully;-)
Products if sent by post are delivered from China ( by sea 6 to 8 weeks) depending on what ship. My product took 7weeks this was due also to Christmas postings in th UK.
Products very good quality will shop again and would pay extra if sent by air.
I ordered 2 hats that were shipped in a plain wrapper. They arrived very wrinkled. After contacting New Chick they said that they stuffed paper in them before they take the pictures. I told them you couldn't wear them with paper stuffed in them. They told me I could return them to China at my expense, or they would give me a refund of half of what I paid for both hats minus shipping. Also I ordered a pair of shoes before the hats had arrived and they too were shipped in a bag (no box). The shoes were not sewn correctly and also had wrinkles. This companies service and it's products are a joke.
Dear Ronnie,
Thanks for your order and we are sorry for the inconvenience.
For the hats you received, we are sorry that they arrived wrinkled. Before forward the parcel to the logistics company, we have checked every item carefully. However, it may happens that they arrived in poor condition, due to the handling during shipping. We will also improve the packing before shipping.
For shoes, it is mentioned in the description of the product page that "Package included: 1*pair of shoes(without box) "
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
Hi! Sir/madam
Thank for your feedback, The Newchic has a good customer service. I like your service, and I would like to be your customer forever. Thank you
Sincerely yours
Quy Nguyen
I placed Newchic on a few orders, and I can say I'm very pleased, because orders arrive very quickly in local post. Here you can find different products and this makes me always come back. That's why I recommend with the highest heat.
My latest orders arrived early via courier Such perfect timing My g. Granddaughter has now arrived home and her gorgeous 'Chibebe' rocker plus twin hooded towels set are the ideal gifts for her homecoming Very excited and privileged being a second time customer HASSLE free service each time Quick efficient effective response even when I needed advise and help with puting my order through THANK YOU VERY MUCH TEAM... Cheers... Piri Te Paki
Sono molto soddisfatto della qualità dei materiali, della lavorazione e del confort invernale. Penso che per la prossima primavera-estate Vi verrò a cercare. Troverei necessario che il materiale venisse spedito per raccomandata o assicurata, diversamente l' incaricato abbandona il pacco, rischio furto, senza firma alla consegna!
Do NOT even think about it! When you see the ads for stuff on FB that's too good to be true IT IS exactly what you're thinking: Too good to be true.
This company has a massive scam going on. An order for 3 items was placed early November for an expected mid December delivery in time for Xmas. But shortly after placing order an email comes telling me it's low on stock and will have to wait. Then another email saying they have to split it into two orders, then another saying they have to split it into 3 orders. When the items finally 5 days after Xmas ALL the sizes were mislabeled. Shoes were all about. 5"-1" SHORTER on the inside measure than they were supposed to be (So for example their own shoe sizing chart said it was a 43 but it was actually 41) and a coat labeled "Large" was too tiny for my 13 year old son!
Then when I'm trying to return it they have disclaimers up the wazoo saying how 'there can be variability in sizes up to 1""! How does a company like this stay in business? Seriously, 1" variability in shoe size?! WARN YOUR FRIENDS AND FAMILY TO STAY AWAY!
Also, to return you have to pay not only to ship it back to them but also pay for THEIR SHIPPING FEES to YOU! So, in other words, they take ZERO risk for making the sale to you. And you eat all of the cost of their low-quality, poorly sized, mislabeled products.
Good RIDDANCE!
Dear Laurie,
Thanks for your order and we are sorry for the inconvenience.
1. About stock:
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in 3-8 business days" or "Usually dispatched in 10-15 business days" on the product page. You can find it between the title and the price when you choose the size and color.
2. About size:
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page.We have measured the items before selling them.
3. For return policy:
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you notice that the size of the product you ordered does not fit you, you can follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
4. For returning shipping fee(size problem):
The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best Regards,
Newchic Team.
First order for a hat took forever to arrive and turned out to be a ladies shirt that was -ready? - a 5X. Didn't even bother to try to return. Took a chance and tried the hat order again. Got email confirming order 15 days ago. No further communications, so have no idea if anything has been shipped. Good luck with contacting them by email, ain't gonna happen. Looks like another $10 down the China drain. Gonna dispute the charge and get my money back.
Dear James,
Thanks for your order and we are sorry to hear that you received the wrong item.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you receive the wrong item, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included. And it may get order delayed due to out of stock， poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your registered email address.
Besides, you can track your order if you have chosen the shipping methods with the tracking number.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
Best Regards,
Newchic Team.
While it might be possible to get what you were expecting, it is highly unlikely. If you have any problems with your order, good luck with a return or refund. I agree with other reviews that any 5 star ratings are from Newchic. If you do make a return, shipping will be at your expense (to China) and possibly even include their original shipping fee. Everything looks nice in the advertising, but don't fall for it!
Dear Buce,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution. If it is our reasons for the problem, we would arrange the refund or replacement.
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.
Therefore, in your case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team
DO NOT ORDER FROM NEWCHIC! Note that all of the positive reviews brief and are poorly written - because they are fake! NEWCHIC will send you products that are not as advertised (my brown shoes were bright orange and were NOT leather) and will outright refuse to allow a return. Imagine a retail store where you pick out a product from the shelf and then the salesperson secretly switches it with an inferior product, and you don't realize until you've gotten home. And then when you go back to the store, they refuse to let you return the product, or else they offer you a tiny fraction of your purchase price (they offered me 400 points, or $4 US dollars, for $60 shoes). This is NEWCHIC. Also, they pretend that customer service and live chat are two different things, but they are one and the same. Also, live chat will pretend to escalate the issue to their after sales department, but again, this is a lie. There is no such department. It is all part of their attempt to confuse and frustrate the customer in hopes that they will give up and go away. NEWCHIC has been scamming consumers in this capacity for some time now. RUN from NEWCHIC!
Dear Rob,
Thanks for your order and we are sorry for the inconvenience.
As you can see in the description of the product page, Upper Material is Cow Leather and Outsole Material is Rubber.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
We do have sales department. Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution.
Therefore, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
PS: If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item,
Best regards,
Newchic team
I have ordered a shoe. Unfortunately it took bit longer to get delivered due to lot of demand. The whole situation was handled extraordinarily by the support team (Chavy was awesome).
My shoe is on its way. Can't wait to try it. Regardless, I am convinced I will be newchic lifetime customer.
Newchic keep up the great work.
I am plenty satisfied with your service. Me order is just as I wanted. Newchic web is very easy to deal, and customer service is just perfect.
My order did take some time to arrive and, in this regard, I emailed Customer Service. They asked me to check if the item was at my local PO. Having then checked, I replied to them saying the item was not held there. Within one day I received a full refund into my paypal account. Also a very kind reply and apology from the Customer Service. They also gave me the option of re-sending the item but as I had wanted if for Christmas I decided not to take this option. They politely asked me that, should the item arrive, I repay them the refund. As it happened the item arrived later that day - by coincidence! I notified them and they send me clear instructions of how to pay back their refund which I have now done. The whole process was easy and the Customer Service operative was, at all times, polite and helpful. I would recommend this company and I will definitely shop with them again. Items shipped from China will always take 3-5 weeks to deliver - this should be expected.
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Dear Connie,
Thanks for your order and we are sorry for the inconvenience.
As you can see in the description of the product details page, Package included: 1*Jacket.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
Please click the“Size Reference”or “Size Guide” to get the size details. And kindly pay attention to“Please Note”on the product page.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.