- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I've bought a couple of dresses from NewChic and I order a large, but I receive a small! Maybe that is a large in their country. I've tried finding a return address, but there's none on the packaging I received. I gave the dresses away. I won't buy from them again.
Elaine L.'s review of NewChic earned 3 Very Helpful votes
Elaine hasn’t received any thanks yous.
Elaine doesn’t have any fans yet.
Elaine isn’t following anybody yet.
Empty.
Dear Elaine,
Thanks for your order and we are sorry for the inconvenience.
The size range of different products varies. We have listed all the details about item sizes on the related product page.
To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.