NETELLER

This company is a scam when you deposit money they will restrict your account and they dont have costumer support. If you dont want to say goodbye to your money avoid neteller.

Like others, I deposited funds into my supposed account with Neteller on account opening.

Neteller then spent days sending emails to me asking for KYC documents that we had already loaded to their website. Eventually Neteller accepted our documents as "verified" and sent an "account verification" email.

Then, surprise, surprise, they sent another email stating the account was still "locked". They asked us to produce a statement for a debit card that does not exist. They also asked for our debit card number.

Clearly, we couldn't produce a statement for a card that doesn't exist, nor would we provide our debit card number. They then refused to fund our initial deposit until we provided them with a document that doesn't exist and our debit card number.

When we refused they just cut the call off.

We have reported Neteller's conduct to our bankers and are going to take it up with the UK regulators. We will have our funds back!

Don't go near Neteller they are fraudsters who use the very sensible KYC process against you and to their criminal benefit.

I made an account, i add money in 50€ 1,5€ tax, i try 2 days to verify account, when i verifyed i try trasfer money on other neteller account, after many tryes they inform me that i cant because i have mastercard. SO, after a long time i decide to take back my money, they wanted prove that is my bank account they sent me 0.30€ and i wait to see it on system one day. I saw it i verify my bank account and when i take out my money, from 50€ i get back 39.90€ they took me 12€ taxes for nothing. THE WORST MONEY TRANSFER SITE. THANK YOU.

Only clicked one star because I couldn't get away with zero. This company is basically in the business of stealing money under the guise of banking. I transferred £50 to my account to use online. I quickly found out that zero websites accept neteller payments, so decided to transfer the money back to the same card I put it into the account with. They said this was a security issue, and I'd have to send them additional i. D information. How can it be a security issue to xfer it to the SAME card they accepted it from? They took it simply enough. I provided two statements, showing name and address details, and my drivers license. They refused to accept, saying they had been cropped - they CLEARLY had not. I resent them, stating in the email that these were uncropped images of the exact information they said they would accept. They refused, saying they were cropped. Nonsense - they were not. This went on for weeks, then I received an email saying that as there had been no activity on my account, they were going to close it and that I had to remove my money from the account, or use it, or it would be taken by them! Tried to get through on phone but no luck, just long wait times. They then sent an email confirming that the company had closed my account and taken my money! Just like that! This is theft, pure and simple. This company needs to be criminally investigated. AVOID LIKE THE BLACKEST PLAGUE!

I used to sell digital goods and used Neteller as one of my payment methods. One day I made two sales. It just so happend Neteller reversed those transactions only after I made the delivery. When I asked why, I was told because of security reasons. Then they said my customer funded his account by a credit card he wasn't allowed to use. Now I'm thinking that since my customer funded his account using a credit card, he must've typed in his NAME when he used the card. And if the name on the card was different than his name used on his account, Neteller should've denied the funding or at least put the funds on hold for a while, not let him spend his money just to take it back from its customers. Or is it what it really happened? So after they called that guy a fraudster, they said to have given him the money back. That's just bull$#*!. Now I'm 700€ worth of goods short. It wouldn't have bothered me if I haven't had to buy the products in the first place. These kind of companies shouldn't be allowed on the market.

I have deposited my fund, i wanted to know who gives you an authority to block funds of someone. I have paid all the charges which are required to pay for payment transfers, i have an account which has a balance of 30 USD, somehow it is a huge amount and you have no rights to block someones account just for the sake of your bloody policies. You could have blocked my account when i was trying to add fund to neteller but you blocked my account when i was trying to withdraw you just want to keep money of people, verification process can also be done without withholding someone money, people are not fools they have been earning hard to get money and people like you are just free and blocking money for the sake of unwanted verifications on huge basis do you have policy to earn like this the ratio becomes big if you do this to 100 Account holder you will get rich by doing fraud, i am going to lodge a case and would file a fraud against you, will also drop it down to E-media, Print Media and Social Platforms.

I used Neteller as an alternative service to Paypal for a company that did not facilitate Paypal. Going on 8 days - UPLOADED ID AND PROOF OF RESIDENCE. KEPT DECLINING the documents - sent them a Fica Verified Bank Statement as proof of residence. Sent them a Utility Bill, sent them a verified lettter. THEY DECLINED ALL OF THESE FOR NO APARENT REASON. Customer care will take up to 24/48 hours to respond to e-mail even though the time-zone varies less than 1 hour between London and SA. THEY STILL HAVE NOT RELEASED MY FUNDS DEPOSITED TO THEM IN GOOD FAITH. I HAVE NOW REPORTED THEM TO THE FINANCIAL OMBUDSMAN - THEY TOLD ME ANOTHER 4 WEEKS. HOW DOES A COMPANY LIKE NETELLER GET AWAY WITH THIS. I ONLY THOUGHT OF GOOGLING THEM AFTER HAVING DEPOSITED THE FUNDS - THERE ARE LOADS OF PEOPLE WITH THE SAME PROBLEM. MS. S. ROETS

Resident in SOuth america, used their "services":
Charge money to deposit, charge money to withdraw YOUR money from your account and finally apply a cpnversion rate (in my case from euros to my local currency) the DOUBLE of what is doing my bank!
From 630 euros onmy account I was abl after 1 MONTH of ridiculous arguments: *techincal issue, bank data not aligned: which was NOT TRUE, other blalblabla from neteller to try to keep YOUR MONEY...", to get my money back,. I finally receive 568 from my 630 on my neteller account, the 62 euros were TAKEN by neteller with a change rate NEVER SEEN ON planet Earth and charge for withdrawal MY MONEY...
NEVER AGAIN!
STAY AWAY fro mthem unless you like to have your money STOLEN...

Presently have a Neteller account which I verified by sending copies of my bank statement, card validated and ID card. Since november my status has been verified on my 'account page' now suddenly I got an email from Neteller stating that my account has been 'temporarily disabled' because I exceeded my funding limit! Since opening this account 5 months ago I have had a total of $1000 (all transactions) in money movements. When I contacted support via telephone, who although works for Neteller is unable to give clear answers about anything, an agent told me to take a picture of myself holding my ID card. So after sending this pic. Which I took using my webcam and a clear photo I had of the same ID card I got an email stating that the image is too blurry. Apparently, these thieves are trying their every best to rob you and make it seem like it's your fault. How the hell am I suppose to take a picture of my face with my very tiny ID next to it and all the letters should be clearly visible and not to mention a very clear pic. Of the ID alone was already sent? Anyways, I tried to do this with my camera and after taking many 'blind' shots with my camera in one hand just aimed at my face and my ID next to my head I managed to get a shot that was readable. Lo and behold, I get an email stating that they cannot 'verify' the document. What bulls**t, no reason of why but that I have to send another form of ID and guess what, I have to take an 'idiot' and impossible pic again of my huge face (compared to the size of the ID) with the ID next to it and all those tiny letters clearly visible! So I went through this crap again and after almost one hundred pics, have sent off one that if you scroll around and increase the size could read the letters on the ID, plus totally clear shots of the said ID. This is the first time I have ever gotten this kind of request and I am wondering if anyone has experienced such a request from any normal, non-criminal bank or organisation. I am still awaiting Neteller's response. I am so angry now.