website thubmnail of NETELLER
How would you rate NETELLER?
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Netherlands
1 review
10 helpful votes
Follow Ed P.
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Signed up, documents, put some money on it. Bought the plastic card.

Everything went well.

Tried to pay on 17 december 2013 Netflix with the card; they don't accept it, but... Neteller took € 7,99 from my account. 'Pending...' is the message.

Still not back. Tried several other companis, but NO ONE ACCEPTS NETELLER! Maybe some online casino's, but i thought i bought a Mastercard creditcard.

I don't know what Neteller is, but it is certainly not a Mastercard! It is a SCAM!

Date of experience: January 2, 2014
Australia
1 review
8 helpful votes
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I joined NT as it was suggested by a gaming site ( spin palace UK) because the only way to collect my winning and get it transfered to my account ( Australia) is via one of these scamming sites.
Facts: Help and support have no idea regarding the core of the company and can only tell you what you already know.
My current withdraw time is NOW 15days, ( site says 5-10 business days). My last transfer took 4 days.
So now they want a copy of my private details again BANK statements to make sure i haven't received funds...
OUT OF POCKET: because of this messing about i will probably get my money in another 10days, so basically close to 1mth for a transfer. Also my account overdraw fees just makes me a bloody loser.
My account is verified, my bank account is the same. I bet they got $15 processing fee instantly.
Really made.

Date of experience: October 13, 2015
Canada
1 review
3 helpful votes
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Used their product; tried to raise limit - unsuccessfully via telephone, online, and through obtaining code via bank since SEPTEMBER 2014. Was notified of non-usage fee about to occur - tried to cancel card ( don't want or need it anymore); met with inane info requests. Telephone support consists of an illiterate based out of Calgary. STAY AWAY.
EDIT: AUG. 2016; Received email explaining how there will be "fee adjustments" to my CANCELLED ACCOUNT. ( Can't make this s*** up, - unreal.)

Date of experience: January 24, 2016
Egypt
1 review
19 helpful votes
Follow Alhussain A.
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Stole 2000$ from me
March 5, 2017

They closed my account saying "Your account has been temporarily disabled pending review. You will be unable to deposit, withdraw or spend while your account remains disabled. Please contact NETELLER support for additional information on re-enabling your account."
That was a couple months ago and still whenever I contact their customer support they tell me we don't know about the reasons and we are waiting for that review, which seems like it's going to take forever, I have 2000$ in that account they closed, they are scammers they just do shi* to steal your money, STAY AWAY!

Date of experience: March 5, 2017
Belgium
1 review
12 helpful votes
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Scammers
May 21, 2020

If I could, I would give them -1 stars.
They are totally a scam. The long story short- they stole my money.
I am creating a community of people frauded by Neteller, and I am planning to bring in the court a very big collective case against them. If you are also scammed, please conact me at *******@gmail.com

Date of experience: May 21, 2020
Brazil
1 review
11 helpful votes
Follow Fabricio V.
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My history with site is poor!

I have lost $150, I have entered contact to complais, no resolve my problems and get part of ToS and said that can't recover money...

Your money not secured!

SCAM SCAM SCAM, stop use Neteller! He support scammer!

Date of experience: February 11, 2016
Portugal
1 review
11 helpful votes
Follow Romeu G.
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Like other people said, they just block accounts for no reason.
Also their customer support never knows anything or make up excuses and policies they don't follow.
Avoid like a plague!

Date of experience: March 24, 2014
Australia
1 review
10 helpful votes
Follow Jolie G.
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They close accounts for no reason and if there is money in there. Forget about getting it back.

I had $5 in the account when the closed it and they are way too poor and greedy to even send that money back to the bank account that deposited the money to the neteller account. This company dont make lots of money. Out of a million sites that offers payment. I've only seen them in one of it. No one uses their services to they try to close people account with money in it to gain some for themselves.

Payapl shts on these poor compnay.

Date of experience: October 20, 2013
Kenya
1 review
0 helpful votes
Follow Andrew A.
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These guys are out to swindle people of their hard-earned money. Ask yourself, why is it so easy to open an account and deposit money, but when you want to withdraw YOUR money, they start talking of verification?

I submitted my government-issued ID and official Bank Statement, yet they refused them. And the documents are listed under their list of acceptable documents. When I raised the issue with them, they started their usual round of system-generated mails that don't assist in any way. Do they expect me to forge documents so that they accept them.

For the sake of your peace, DON'T NEVER use NETELLER for online transactions. You better stick with PayPal

They FINALLY CLOSED MY ACCOUNT with hundreds of dollars in there. If anyone knows how I can REPORT NETELLER to the FINANCIAL CONDUCT AUTHORITY please let me know. We need to #AbolishNeteller

Check my twitter handle. I'm soon starting this campaign to teach them a lesson

Date of experience: September 9, 2021
France
3 reviews
11 helpful votes
Follow Yohan A.
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If only I could give 0 star... The fees are very high (0.45 to send funds to a Neteller account) and 7.50 for a withdraw on your bank account! They have no customer service number!

Date of experience: August 24, 2018
Bangladesh
1 review
0 helpful votes
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Neteller is scam site
April 23, 2021

Paysafe is scamming money all over the words. I have been using my neteller account for more than 4 years. But 2 days ago suddenly i received a mail from neteller that your account is restricted. Then i submitted my documents to reactive my account. Then i found they have looter 130$ From my account. They says its their administrative audit fee. What a scam it it. Neteller is a site which takes 3% fee in all transaction. That cuts 130$ as audit fee! Also as per their term 16.3 they were supposed to give a notice of two months but i did not get any warning. When i sent the screenshot of their term Again they asked for documents anr they approved but my account was restricted and the next day they asked me to withdraw my remaining funds vaia bank. Same happed to my skrill as well. So i would request everyone not to use pay safe service. They will scam your money trust me. And if anyone from uk has the ability then please file a case against this fraud site. Thank you.

Date of experience: April 23, 2021
Portugal
1 review
4 helpful votes
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John M
March 30, 2020

This is not a scam, it's a total scam, BIG scam. A good company cares about costumer service, they care about good reviews and the name of the company but just look at their reviews, they don't care, it's obvious that something is wrong here. Myself got scammed for 100, they blocked my account for no reason and til this day i couldn't recover it, this company is a joke.

Date of experience: March 30, 2020
Puerto Rico
1 review
8 helpful votes
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Verification of account
November 13, 2018

Do not join NETELLER because no matter how much documents you send to them they would reject them. I would give them zero stars if possible because they do not have any live support to deal with your quarries at all and when you call them they just give you the run around.

Date of experience: November 13, 2018
Alabama
1 review
0 helpful votes
Follow scam s.
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My account number is ************** never sent a card never seen a place where i could reach them please stay away
Im glad i only put in $10
Learn from my lesson

Date of experience: March 5, 2019
Australia
1 review
3 helpful votes
Follow Matt E.
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After you deposit your money, they instantly restrict your account for their FAKE ID verification process! Their excuse is that the relevant department is reviewing your document which not true. I was waiting for them for them from May 2021 to give me access to use my fund or refund my money. Although I sent them all the documents they asked, they never opened my account! I contacted them numerous times both via email and phone and they give you the same answer. DO NOT TRUST NETELLER AND SKRILL!

Date of experience: June 18, 2021
Egypt
1 review
12 helpful votes
Follow mahmoud m.
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I have created account on neteller and once i uploaded my a little of my funds on their limit, then i wanted to increase my limits, so i uploaded a ID card for me and then i recieved a message from them telling my that my account has been disabled permenantly without any reason.

I could reach to the support and they told me that this disable decision is final and not up for review.

They waste my time and my money without even telling me any reason for this.

Neteller is a SCAM website.

Date of experience: July 11, 2013
Spain
1 review
1 helpful vote
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A company for scamers
November 4, 2019

Don't use it! They don't have a refund policy. Neteller is paravan for the scamers. They don't help you to get your money back. They get their comisión and the scamers your money. It's a mafia company.

Date of experience: November 4, 2019
Florida
1 review
12 helpful votes
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After reading all comments about this company, I wonder if there is an investigation or the police is taking actions against this fraudulent corporation.

Date of experience: January 21, 2016
Japan
1 review
1 helpful vote
Follow m k.
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This service will block your access from whole your country and your money is gonna be gone. They already did that to many countries.

Date of experience: November 26, 2023
AE
1 review
2 helpful votes
Follow Shekinah N.
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Neteller is the worse website you ever want to use in your life. You will get your money stuck and it will take a an herculian task to get your money out. They are a small company, yet they make it so hard for you to transact at al, all in the name of security as if they are the most secured. RUN FROM THEM PLEASE!

Date of experience: June 11, 2020

Overview

NETELLER has a rating of 1.5 stars from 142 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NETELLER most frequently mention bank account, customer service and deposit money. NETELLER ranks 181st among Payment Processing sites.

service
19
value
18
shipping
10
returns
10
quality
19