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How would you rate NETELLER?
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GB
1 review
6 helpful votes
Follow Al D.
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Neteller/Skrill are operate under Paysafe Financial Services folks. After experienced them 1st hand, their attitude & behaviour are slippery as an eel!

I had a BAD one w. Skrill. They do work up to a point but they don't intend to serve honestly & they'd rear their ugly head in due time w. Underhand stealth ways to steal yr. Money. Skrill blocked my a/c but didn't admit it. (They don't like small amount depositors.) I got CHARGED for withdrawing my money to close the a/c, although it was Skrill that caused it! If u do have a dormant a/c w. Skrill, be warned to close it or you'll get charged!

With Neteller I haven't even got started, I made a deposit, they declined it but plead ignorance of such a deposit was made & yet not bothering to ring their own bank manager to check it! It has been 2 months now & them useless 'Neteller Team' is not replying/acknowledging my emails! Everything seems to fall on deaf ear. Don't waste your time waiting for their reply, complaint & REPORT them the soonest when u smell a rat. DO NOT let these nameless gangs steal your money, no matter how small the amount! They are worming it folks!

Date of experience: June 10, 2016
Austria
1 review
0 helpful votes
Follow Malek Z.
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They stole your money
September 28, 2023

I deposited the money and in one second they blocked my account. Now they doesn't communicate They are normal, pure cheaters.

Date of experience: September 28, 2023
GB
1 review
6 helpful votes
Follow john M.
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I'm getting a lot of ticket reference numbers from every email I sent to them, they, on their automated emails which says it'll reply within 1 business day DO NOT do so but ignore you & just let you hang! Can't AFFORD to keep ringing them as it turns out they'll just have you WAITING in a queue forever! You can try the chat online, & there'd be a queue there & the useless staff (if they're genuine) can't help you much even if you get there!

By the way, if you do have a problem with them, sort it out asap ( if that's even possible without leaving you with some sort of losses!) & TERMINATE your a/c speedily. If you leave it open/idling, they'll CHARGE you for that! A bunch of grabbers working there!

It's safe to say NO person from Neteller or Skrill would dare to be responsible enough to give their FULL NAME or stick their dirty, greasy neck out to refute what it's been said about their sneaky practices. They're snakes & they know what they're up to!

Date of experience: May 5, 2016
India
1 review
3 helpful votes
Follow Sebastian W.
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I opened an account in India and transferred 2000 Rupies on it, to use their virtual credit card.
Without any reasons they declined by perfectly valid address verification and ID documents and kept the 2000 rupies as administration fee.
I recommend everyone NOT TO DO BUSINESS WITH NETELLER EVER.

Date of experience: August 31, 2020
Romania
1 review
1 helpful vote
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DON'T TRUST NETELLER
September 15, 2021

AS SOON AS I WANTED TO WITHDRAW SOME MONEY ( BELOW THE LIMIT THEY MENTIONED) THEY RESTRICTED MY ACCOUNT

2 days after i wrote the above review, and messaged PokerStars that i will report them to the local authorities, i got an e-mail that my NETELLER account has been successfully approved. Well, strangely, 2 minutes before i got the approval for my account, i got another e-mail from NETELLER that my account verification has been rejected. I think... PokerStars owns NETELLER.

Date of experience: September 15, 2021
Sweden
1 review
3 helpful votes
Follow Steve k.
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These grubs have locked me out of my account, made me jump through impossible hoops to 'verify' the account so have pretty much stolen over 3k off of me.

I am now onto the Financial Conduct Authority (which are not much chop) next step is the Financial Ombudsman Services in the UK, how the hell such a financial institution is allowed to conduct business the way Neteller does is just incredible it really is

STEER WELL CLEAR OF #NETELLER!

Date of experience: January 17, 2019
AE
1 review
0 helpful votes
Follow Stap D.
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Hi. Getting accounts closed or restrict with funds it's a big disappointment.

However I have successfully beem withdraw from many closed neteller and skrill.
Now I'm whiling to offer my services to other who struggle to withdraw money from their closed neteller or skrill. Please contact me I can help u withdraw from any closed or restrict neteller or skrill any county.

Also my integarm usename https://t.me/groupadmi789
Email. *******@gmail.com

Date of experience: January 18, 2021
Argentina
1 review
0 helpful votes
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MOTHER$#*!ERS
March 4, 2023

THEY SUCK, THEY STINK, THE WORST SERVICE, THEY SHOULD BE CLOSED. BASED ON ALL MY EXPERIENCE WITH THEM, I CAN SAY THAT THEY ARE THE WORST VIRTUAL WALLET, WITH SKRILL, THAT HAS EVER EXISTED

Date of experience: March 4, 2023
Ghana
1 review
0 helpful votes
Follow Gas M.
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This guys are thief's
April 12, 2022

My image is below, made a deposit and the took all the amount in it, denied me access to my own account the took my money

Date of experience: April 12, 2022
South Africa
1 review
0 helpful votes
Follow nhlegani J.
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Team of Scam
September 15, 2021

They scam me my money they don't want me to withdrawal why mara because I money in my account scam. I want all people Nou that Neteller is scam company

Date of experience: September 15, 2021
Canada
1 review
1 helpful vote
Follow monica l.
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If you are stupid like me and sent money in... Well you are never going to get them back... Just gave it up and move on

Date of experience: March 12, 2022
Ecuador
1 review
7 helpful votes
Follow Pima M.
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Neteller is a big scam!
October 13, 2016

Neteller has the worst customer service, they just closed my account with no reason and I have money in and nobody can tell me how can I get my money back, I tried to login and this is what I get:
"Account closed
Your account has been permanently closed.
NETELLER is no longer able to provide service to this account."

I call their phones and the idiot that answered said that he cannot tell me the reason why my acccount has being closed, just like that and they just stole my funds.

STAY AWAY from them they are not honest!

Date of experience: October 13, 2016
Australia
1 review
13 helpful votes
Follow Caroline B.
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I opened an account with Neteller over a year ago so I could transfer money from my gambling account to them and then transfer that money straight to my MasterCard account. I did that on January the 4th, 2013 and never received that money.mi called them numerous times to ask what had happened and last week (which was over a year after this problem occurred) they told me that I needed to send them statements to prove that I did not receive that money. I did that, and after two days they responded and told me I needed to send them the statement with account number blah blah and bag blah blah. I realised I had no account with those details and promptly called them. After ten minutes speaking with the customer service rep (who barely spoke a word of English, even though that's the language I chose when I called) he FINALLY understood what I meant. He then told me to hold, which I did for ten minutes, and finally told me someone would call me in a few days. They better sort this out or I'll be taking legal action. How did they transfer to a completely different account when I has given them all of my card details and asked to withdraw to that card!? They are absolutely pathetic

Date of experience: February 6, 2014
Australia
1 review
7 helpful votes
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FRAUDULANT SCAMMERS!
December 7, 2016

Neteller is one of the worst scammers I have ever had contact with. They say they help with people scamming, HEY THEY ARE THE SCAMMERS. My daughter was caught up in a scam and her money was pending instead of doing the right thing and returning the money they gave it to the scammer instead. These people are the real gutter snips of the earth. DON'T USE THEM

Date of experience: December 7, 2016
Indonesia
1 review
20 helpful votes
Follow Venkatesh P.
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I got my money from Neteller ($22,700 in total) after I complained to Financial Ombudsman (http://www.financial-ombudsman.org.uk/), this one you must write for sure. But they accept any complains if for 60 days your case wasnt answered by Paysafe or wasnt resolved into your favor. Remember to complain about your Neteller account to PAYSAFE (not Neteller) (*******@paysafe.com) since they are the parent company and have the license. Complaining to Neteller will not help.

If you want your money complain to the Financial Authorities were Paysafe and Neteller (or Skrill) are registered and you will get your money back like me. Dont complain on Forums, they are not in charge of such problems and they will not refund you.

There is also FCA (www.fca.org.uk) were Paysafe is licensed but they cannot help you at all, only Financial Ombudsman can, but you can write to both of them just in case so they know your problem and maybe revoke the Paysafe license if many people complain about it.

If you lost your money in Skrill, its the same procedure, complain first to Paysafe (not Skrill) (*******@paysafe.com) and if after 60 days there is no answer or no refund, contact the Financial Ombudsman. Good luck!

Date of experience: October 2, 2017
Nigeria
1 review
12 helpful votes
Follow Afolabi L.
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Thank God I read this reviews on Neteller before I put my money there. I just opened an account today, but alas I am going to close it immediately with these fraudlent reviews on neteller. Period!

Date of experience: March 22, 2016
New Zealand
1 review
12 helpful votes
Follow Shirley M.
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I opened an account with netteller so I could make a one time purchase online as the vendor would not accept payment through other methods which means Netteller has all my bank details I noticed that they have withdrawn money out of my account without my permission ( fraud) I tried to get in touch with them to find out what and why they are doing this but they are not responding I rang my bank to ask how I can stop them from withdrawing from my account My bank has advised me to change my bank details as they have no othere way to stop them Be very careful everyone and don't fall for their tricks they are a scam and they will rob you to no end to

Date of experience: March 27, 2017
India
1 review
0 helpful votes
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Fake Appp
July 25, 2021

Bul$#*! site they don't have any response after dipositing money. Big cheatters please don't try to invest on such sites. This is fake and you will be fooled after disposing money. No use

Date of experience: July 25, 2021
Australia
4 reviews
11 helpful votes
Follow Darrell G.
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I have been using neteller from 2 months.
For sending and for withdrawing too.
I got my net+ card and can withdraw my money in bancomat and this is very convenient!
Hope this will continue this good!

Date of experience: October 1, 2014
India
1 review
2 helpful votes
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$#*!ing rubbish app
October 22, 2017

This is very $#*!ing rubbish app that I've nve seen. Tottaly scam. They ask for deposite money after deposite there is nothing to change whenever your account doesn't verify... Really worst app

Date of experience: October 22, 2017

Overview

NETELLER has a rating of 1.5 stars from 142 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NETELLER most frequently mention bank account, customer service and deposit money. NETELLER ranks 181st among Payment Processing sites.

service
19
value
18
shipping
10
returns
10
quality
19