My partner uploaded some money to Neteller and even though it is a small amount we were shocked to see some of the reviews of the company online after her bad experience. It seems Neteller are not truthful to customers and are closing accounts on a whim with no reasoning and keeping peoples' money. They do not get back to clients and the social media accounts are edited daily to delete negative comments. The worse thing is it seems they are untouchable, it is hard to get any advice on how they can be reprimanded for their actions. I will publish a story a day on a mistreated customer, please send your complaints to *******@gmail.com. I will continue to research and find a credible source that we can complain to as this company is untruthful and I am sure unlawful in some of their actions. Please like this page, the more memento we get the more chance we have of Neteller actually responding and cleaning up their business practices. https://www.youtube.com/channel/UCE
I am afraid that I will end up the same as with Skrill, It was fine and great, luckily, since I also read all the negative reviews, with deep mistrust I almost immediately transferred to my European Bank Account all available funds every time I received them.
The relation was all going along well until I got an email with the following wording:
"Unfortunately, weâve had to place restrictions on your Skrill account.
Hopefully, this will just be a temporary measure. To help us get the restrictions lifted, please could you provide us with a few details:
- What are you mainly using your Skrill account for?
- What is your relationship with the recipients of the payments you make with Skrill?
- What do you mainly receive money for?
To send us the information, please reply to this email.
Please be advised that if we do not receive any update from you within 48 hours, your case will be closed.
We look forward to hearing from you soon."
At the time I only had 15euro in the account (very lucky)
I answered al questions properly and truthfully and got a reply a day later that my account was closed, additionally they will withdraw from my bank 150Euros to cover administrative expenses.
(I was so upset that deleted the mail without saving). Of course, immediately electronically, entered my bank to make sure no monies were withdrawn and were not. My Bank doesn't not allow any transaction without my ID's certificate and respective pins.
Neteller seem to be worse still, to confirm account supposedly a small token deposit made by them is to be confirmed thus verifying the existence of your account. So far nothing happened to that effect and the possibility of doing so disappeared.
Next option is to deposit monies either by Credit cards, bitcoin or bank transfer.
After all that you will have to go through the whole process of verifying ID's, Addresses and so on.
Who is to guarantee the successful acceptance of all documentation and eventual business relation with these people hiding in Cyberspace.? Scary very scary...
I did get a token amount in my bank to verify my account, and indeed verified but still they require another deposit. So it seems to be like as if they are fishing, giving you crumbs until enough money comes in to apply and or close your account.
By the way, just read somewhere the the parent Company is the same as Skrill. Closing the account and no harm done.
Cheers
Not sure where to begin... so I am just going to post what i sent them in my final email when I asked to have my account closed. Two weeks sending the same sensitive documents to these guys and the still could not get their act together. Dumbfounded!
Hi all Neteller Employees!
I just wanted to write to sincerely thank you all for educating me on how poor a user experience actually can be. Now I have a new low to compare to when I talk to my own customers.
My first thought to your email reply, was "You have to be $#*!ing joking! Never in my life have I ever experienced anything like this. Complete and utter incompetence across the board." However after a moment of reflection I realize how much thanks I truly owe you!
I hesitate to believe anything I read on the internet but you have hands down cleared up the matter for me personally, no doubt... Neteller is a joke. You have proved to me that you actually can believe what you read. All the one out of five star reviews about Neteller and the poor customer service are being kind! How clueless the lot of you must be. The run around I have experienced just trying to open an account has reeducated me as to the lack of common sense that exists in business still to this day. Opening an account is a process that literally takes minutes at any reputable institution. I can't imagine the $#*! storm of issues that would occur should I try and withdraw any funds from Neteller when you can't even communicate a simple request to potential customers for documentation. I have been sending and resending my documents for two weeks now. Neteller employees apparently have no clue about anything that goes on within the company, your GMS Senior Agent is as schmucky and dismissive as anybody I have ever had the misfortune of dealing with on a customer service issue, and literally you have scapegoated the only person that has been any help whatsoever for replying with an internal email apologizing for her breech of protocol but not he entirety of ignorance that oozes from your customer experience.
Nobody should ever have to submit the same documentation 5+ times to open an account. WTF! I rarely post bad reviews about any business and try to give everyone the benefit of the doubt, after all everyone makes mistakes, but you guys can't seem to do a single damn thing correctly. You all should start looking for a new job.
Please close my account.
Should my information somehow become the result of identity theft I know where to point the FBI.
Thanks again!