J D.

They just suck!

Unfortunately the best (read ONLY) option in the area. Signing up with them is like signing up to run a marathon after you put the time training to run the marathon and then finding out after you run the first mile of the race that you have to add a 5 lb weight to your ankles every mile. YOU WILL NOT GET WHAT YOU PAY FOR. I have a 100mbps connection... Speedtest says under 10 on a regular basis.

Update December 2021:
NO THEY ARE NOT AWESOME TO WORK WITH!

- Nobody in customer service can articulate a sentence in English.
- Website says no outages, Phone says outage.
- Suddenlink employee cut the cable to my house... 3 weeks have passed... still not fixed, despite trucks being spotted in my neighborhood and 2 canceled appointments for "safety" on sunny clear days?
- They overcharge for services they haven't provided.
- They won't allow existing customers to change to lower priced plans that provide faster speeds.
- Their technicians will tell you they don't have the infrastructure to support the plans they sell.
- Despite multiple outages for more than a week at a time, they refuse to issue credit...
- They want me to pay $60 for an "appointment" scheduled 2 weeks out which is due to problems that they are responsible for... wtf?

MY BILL IS OVER $200 a month consistently with overage charges despite being out of town for several months!

SO F'ing CROOKED!
There are supposed to be laws to protect consumers against such monopolized practices... but they are literally the only company in the area which offers this service.

I was one of their first highspeed customers... I have been a customer for over a decade. I can say there has been ZERO improvement. In fact it has gotten worse. Suddenlink definitely gets my vote for WORST COMPANY IN NORTH AMERICA!

Not sure where to begin... so I am just going to post what i sent them in my final email when I asked to have my account closed. Two weeks sending the same sensitive documents to these guys and the still could not get their act together. Dumbfounded!

Hi all Neteller Employees!

I just wanted to write to sincerely thank you all for educating me on how poor a user experience actually can be. Now I have a new low to compare to when I talk to my own customers.

My first thought to your email reply, was "You have to be $#*!ing joking! Never in my life have I ever experienced anything like this. Complete and utter incompetence across the board." However after a moment of reflection I realize how much thanks I truly owe you!

I hesitate to believe anything I read on the internet but you have hands down cleared up the matter for me personally, no doubt... Neteller is a joke. You have proved to me that you actually can believe what you read. All the one out of five star reviews about Neteller and the poor customer service are being kind! How clueless the lot of you must be. The run around I have experienced just trying to open an account has reeducated me as to the lack of common sense that exists in business still to this day. Opening an account is a process that literally takes minutes at any reputable institution. I can't imagine the $#*! storm of issues that would occur should I try and withdraw any funds from Neteller when you can't even communicate a simple request to potential customers for documentation. I have been sending and resending my documents for two weeks now. Neteller employees apparently have no clue about anything that goes on within the company, your GMS Senior Agent is as schmucky and dismissive as anybody I have ever had the misfortune of dealing with on a customer service issue, and literally you have scapegoated the only person that has been any help whatsoever for replying with an internal email apologizing for her breech of protocol but not he entirety of ignorance that oozes from your customer experience.

Nobody should ever have to submit the same documentation 5+ times to open an account. WTF! I rarely post bad reviews about any business and try to give everyone the benefit of the doubt, after all everyone makes mistakes, but you guys can't seem to do a single damn thing correctly. You all should start looking for a new job.

Please close my account.
Should my information somehow become the result of identity theft I know where to point the FBI.

Thanks again!