I used Neteller as an alternative service to Paypal for a company that did not facilitate Paypal. Going on 8 days - UPLOADED ID AND PROOF OF RESIDENCE. KEPT DECLINING the documents - sent them a Fica Verified Bank Statement as proof of residence. Sent them a Utility Bill, sent them a verified lettter. THEY DECLINED ALL OF THESE FOR NO APARENT REASON. Customer care will take up to 24/48 hours to respond to e-mail even though the time-zone varies less than 1 hour between London and SA. THEY STILL HAVE NOT RELEASED MY FUNDS DEPOSITED TO THEM IN GOOD FAITH. I HAVE NOW REPORTED THEM TO THE FINANCIAL OMBUDSMAN - THEY TOLD ME ANOTHER 4 WEEKS. HOW DOES A COMPANY LIKE NETELLER GET AWAY WITH THIS. I ONLY THOUGHT OF GOOGLING THEM AFTER HAVING DEPOSITED THE FUNDS - THERE ARE LOADS OF PEOPLE WITH THE SAME PROBLEM. MS. S. ROETS