Jacqueline P.

Like others, I deposited funds into my supposed account with Neteller on account opening.

Neteller then spent days sending emails to me asking for KYC documents that we had already loaded to their website. Eventually Neteller accepted our documents as "verified" and sent an "account verification" email.

Then, surprise, surprise, they sent another email stating the account was still "locked". They asked us to produce a statement for a debit card that does not exist. They also asked for our debit card number.

Clearly, we couldn't produce a statement for a card that doesn't exist, nor would we provide our debit card number. They then refused to fund our initial deposit until we provided them with a document that doesn't exist and our debit card number.

When we refused they just cut the call off.

We have reported Neteller's conduct to our bankers and are going to take it up with the UK regulators. We will have our funds back!

Don't go near Neteller they are fraudsters who use the very sensible KYC process against you and to their criminal benefit.