nCrowd

I purchased a voucher for micro ring hair extensions, and was horrified by the experience I received.
I would assume that as a reputable company, ncrowd has some type of vetting process to ensure the deals they advertise are to a certain standard in safety and professionalism.
This was not my experience!
The woman/'company' I had the unfortunate experience of booking my deal with was highly unprofessional and was randomly working out of her flat.
When I booked the deal I was asked to attend a consultation to match the colour of my hair. On arrival to the area, I found it extremely difficult to find the premises, and after looking up and down for half an hour for a hair salon, I would later find out had been a waste of time because there was no salon! The lady was working out of her small studio flat where she actually lived, which I felt was extremely uncomfortable, unsafe and unprofessional!

Whilst looking for the salon I called the beautician several times, who said she was running late and I should wait for her outside a cafe on the high street. After I had made several annoyed phone calls to her (every time saying she would only be 5 more minutes), she eventually turned up, a few minutes short of an hour late while I had been left standing on the street corner.

Eventually, after waiting an hour, I cautiously entered her home, and after driving all the way from Battersea to Clapton, spent literally under 5 minutes with her, where I told her the colour of my hair which I could of done over the phone! A complete an utter waste of time!

When arranging a follow up appointment to actually get my hair done, she told me I would have to wait longer than expected (which was days more than we had previously discussed on the phone) meaning that I would then be getting my hair done on the day of an event I was attending (my 10 year anniversary party that was actually the purpose of me getting my hair done! Followed by a two week holiday the next day, for which I also believed I would have my hair done for!)

Of course, in her typical unprofessional and disastrous way, I received a text message only a few hours before my appointment from the beautician saying, sorry my appointment has been cancelled for personal reasons.

So There I was... now left stranded with no appointment, no time to arrange an alternative and no money to pay for something else, as I had already pre-paid for a ridiculously disastrous service!

After complaining to ncrowd, it took several extremely frustrated emails on my behalf (because you can't actually SPEAK to a real human being), and a month for me to even get my money back, and after all of that they cheekily offered me a £5 voucher as a good will gesture! That didn't even cover my petrol money to get there! Seems as though ncrowd is as bigger sham as the clients they have!