First time I bought from them - bought three mystery santa boxes from them back in early november... they never came. It's all a scam, they just want your money then they sit back and laugh. After sending them repeated emails, this was the response I just got:

Type your response ABOVE THIS LINE to reply
Susan
Subject: Re:
JAN 02,2015 | 02:27PM EST
Travis A replied:
We apologize for the inconvenience.

We are unable to refund you for this purchase as it is outside of our policy on auto ship products. For any auto ship product, we need to be notified within 1 business day.

If you no longer wish to receive your product, please refuse the shipment when it arrives and as soon as the merchant confirms receipt of it back, we will be more than happy to process a refund in the form of nCrowd store credit.

Parenthetically, I DID tell them within 24 hours not to ship it and to refund my money... the problem is their customer service is so slow (if you even get a reply at all) the 24 hour window is ludicrous at best. These people are beyond sick. Thanks a lot ncrowd, like there aren't enough scammers out there, you have to make canada look bad too?

asked by susan s. on 1/2/15