Question 1

Is nCrowd out of business?

Accepted Answer

They are still in scamming business - yes - they sell, but do not ship anything! Do not buy

Question 2

Is there any way of getting paid? They owe me over £300. I even spoke to a representative of Boomstreet - Blake Holt (via email) when they rebrabded, and he assured me I would be getting paid.

Accepted Answer

No bankrupt. Just name change scam. They do this just about every year when they screw people... they just change their name. We are working on looking into getting them involved in the Federal Trade Commission here in the United States. What have you got over there? Some sort of government organisation?

Question 3

I sent money to purchase a sleep set in August and have not received the item. I contacted them and this is the message I received.

"Thank you for contacting BoomStreet. We recently acquired the rights to the name and email database of this company. Unfortunately, the company as it previously existed is no longer in business.

We did not receive the revenues or any transaction data in regards to your purchase. I sincerely wish there were more we could do to help!"

What can one do to get the article or monies returned?

Accepted Answer

Contact the Retail Ombudsman. This is a new service and you can lodge your complaint with them online.
If you paid for your items by credit card you should be able to claim the monies back via your card provider.
Hope this helps.

Question 4

Is there anything that we can do to get our money back. I purchased 4 vouchers from them for restaurant/hairdressing and I am being told by the retailers that they will not be honoured. Can trading standards to anything> I have never been in this kind of position before so unsure what I can do

Accepted Answer

As others have suggested here, ask your credit card company for a chargeback as soon as possible. Explain to your cc company that nCrowd is now in foreclosure and isn't selling any more goods or services. Therefore, any unused store credit or vouchers are now useless. I wouldn't bother to wait for nCrowd to resume selling deals again. You could also send your cc company the information about the foreclosure (see the link below) to support your claim. Also, your cc company will likely request proof (e.g., emails with the merchants or the names of the merchants you have spoken to on the phone) that the merchants were unwilling to honor the vouchers. I was able to get a chargeback by doing the above.

Perhaps you could ask PayPal for assistance if you used it to purchase the nCrowd deal.

https://www.linkedin.com/pulse/ncrowd-forecloses-leaves-trail-bad-taste-albert-s-bitton

Question 5

I HAVE PURCHASED £80 POUNDS WORTH OF VOUCHERS AND ON TRYING TO REDEEM MERCHANTS HAVE REFUSED TO ACCEPT SAYING THEY HAVE NEVER BEEN PAID AS FAR BACK AS KGB, NCROWD AND BOOMSTREET. HOW CAN WE CLAIM OUR MONEY BACK?

Accepted Answer

Did you use a credit card to purchase?

Question 6

I ordered a collapsible car boot tidy, and received voucher and so far I have not heard from the supplier nor from your selves and as I have already paid the postage. The voucher number is NCUK23364294. I WOULD BE PLEASED IF YOU CVOULD HELP

Accepted Answer

Hi, My name is Carl and I'm a manager with nCrowd. I'm so sorry for the trouble you've experienced with your recent purchase. Please email me at carl@ncrowd.com with as many details as you can provide about your purchase so I may look into the matter further. Thank you!

Question 7

First time I bought from them - bought three mystery santa boxes from them back in early november... they never came. It's all a scam, they just want your money then they sit back and laugh. After sending them repeated emails, this was the response I just got:

Type your response ABOVE THIS LINE to reply
Susan
Subject: Re:
JAN 02,2015 | 02:27PM EST
Travis A replied:
We apologize for the inconvenience.

We are unable to refund you for this purchase as it is outside of our policy on auto ship products. For any auto ship product, we need to be notified within 1 business day.

If you no longer wish to receive your product, please refuse the shipment when it arrives and as soon as the merchant confirms receipt of it back, we will be more than happy to process a refund in the form of nCrowd store credit.

Parenthetically, I DID tell them within 24 hours not to ship it and to refund my money... the problem is their customer service is so slow (if you even get a reply at all) the 24 hour window is ludicrous at best. These people are beyond sick. Thanks a lot ncrowd, like there aren't enough scammers out there, you have to make canada look bad too?

Accepted Answer

When I got the shaft from this company, I complained to the Better Business Bureau, and asked my state's Attorney General for help. Then nCrowd responded quickly.

Question 8

Hi is there any way to get my vouchers or do i get my money back on unused vouchers, regards Kath

Accepted Answer

Dear Kath,

NCrowd went bankrupt and were taken over (or renamed themselves) BoomStreet. Boomstreet said they would send me a refund but never did. I and a number of others posted warnings on SiteJabber about BoomStreet but these were removed due to "lack of evidence". Now BoomStreet has gone bust after taking more money from people - see BoomStreet.co.uk. This means that small creditors are at the back of the que, don't hold your breath! I would discuss this with your credit card company, that's your best hope.

Best Regards,

David

Question 9

How I can get my money returned? They have some money of mine from my visa card because they di not have the thing that i bought by internet

Accepted Answer

I wish I could tell you, all I know is do not accept a credit to their site. Maybe complain to your credit card company regarding their fraud?

Question 10

Hi i have credit with ncrowd in the uk what has happened to them and how do i get my money.

Accepted Answer

They are Boomstreet now. Filed bankruptcy and changed their name. That way, they can keep all of the money they have collected from buyers and not send the merchandise. Merchants that do send merchandise on behalf of newly named Boomstreet WILL NOT GET PAID.
I recommend finding Boomstreet online and sending them relentless emails demanding your money back. Don't let them keep your hard earned money! Feel free to answer back with updates. Good luck!

nCrowd
Questions & Answers