MyUSReviews 1,389

This is a scam company after several month from ending my subscription I found out that they charged my credit card for five months subscription without my authorization I contacted the customer service but they didn't solve the problem and insist they didn't do something wrong.
I contacted my bank and filed a claim and my bank told me they received lots of complaints from this company, my bank considered this transaction as a fraudulent and cancelled my credit card (unfortunately after myus stole my money) and send me another credit with different number, shoppers beware this is fraudulent company and your credit cards are in danger, don't be fooled by fake positive reviews which is obviously posted by myus employees.

Best to stay away from MyUS. I joined MyUS in 2011 because they were offering free membership (no annual fee). But I ended up never using them because their prices are too high and it's never worth it unless you are buying lots of things from all over US at once.

Suddenly last week (3 years after joining, after I completely forgot about them, and never used their services at all) they charged me $60 on my credit card for an annual membership, with no warning or reminder whatsoever. I told them I have never even used their service since I joined. They simply said you have agreed to the T&Cs when you joined. I was given no option to cancel the membership.

Just be careful. If you join MyUS, there will be unexpected charges on your credit card, which you have no option to say no to.

They are TERRIBLE! I have been selling and shipping my items all over the world. One customer who lives in Australia had went through this company and they held her item for days and then stated because there was a TINY piece of abalone she had to pay a fee of $180. The piece was 20mm and cost maybe $2. I have never had a shipment held because of this. I ship all over the WORLD! Do not use this company they are terrible, I would just ship through regular sources.

The worst experience ever. Going through the process of filling the invoice out and shipping it to myself was too much stress. System problems on their part we nerve wracking as well. They re-packaged my original package in such a sloppy manner, using their own material and not even wrapping the items up in anything. The items were sitting at the bottom with the safety packaging laying on top. I ordered an eye shadow, which cracked in dust and got other products dirty, not to mention paying a fee online and at the door. You may read that it's "Duty and Tax free" but you ARE charged by the shipping company. I spent over 55$ in all just to get 7 items of makeup to myself. Never Again!

On my most recent (and last ever) shipping order with MyUS, I received a notification that my consolidated package would be sent out that day. Then two days later I receive a cancellation and two new shipment notifications at a total cost of $30 more.

I jumped straight onto MyUS to request an explanation, and I received nothing. They first explained that MyUS no longer consolidated packages to Australia, which made no sense! They later took this back, but used the excuse that the package had already gone out and there was nothing they could do.

The girl I spoke to then gave up on trying to help me and said she'd contact me later but then never got back to me.

This is the second time that MyUS has cancelled my shipment to charge me more.

For the past few years, MYUS very sneakily changes shipping rates upwards many times without informing or communicating with unsuspecting customers, resulting in charges that are higher and customers may not know if does not track rates. MYUS recently change oversize dimensions, without telling customers so you get charge more when you thought the shipping boxes are small enough when you place your order. Very sneaky. Renews annual fee automatically without authorization. All in all very suspicious and insincere business practices. Weight after packed also are often more than before packing so no real consolidation done. MYUS just puts all the boxes into an even bigger box so overall weight increases - charging more. And everything stashed in the box without care. As a business user, I will look for other options soon as my normally large boxes becomes prohibitedly expensive to ship using MYUS.

Stay away from these scamsters, they try everything in the book to force you to send everything piece meal or to extract 'holding fees'. They invent reasons such as 'seller unknown' and when you purchase on of their low quality photos you can see the sender company and Amazon Invoice. They also do no longer respond to emails and everything has to be followed up by chat which is also impersonal.

Why do we deal with this company you may ask? They were once good and after they were sold everything went downhill. We are just trying to get back our property they hold, worth hundreds of dollars.

Stay away!

This company was once great. Had used it for several years without issues. A change of ownership or service procedure (early in 2014) has meant that it now takes them from 24 hours to 3 days to receipt in your package with the knock impact that your parcel will now ship later. If you are fine with the delay they are OK but for me it somewhat defeats the benefit of paying for express shipping. They also seem to jack up the cost of shipping by regularly using larger boxes than required for what you are shipping. Admittedly I have never had an item damaged in shipment.

For GOD sake, dont leave anything son their hand and I mean anything at all. You buy things from ebay from website you always get your tracking no. You always know the weight of your item. With their scale you'll get 0.3 -0.4 pound more! Hello we are not talking dimensional weight they will add dimensional weight later. So how many pounds might be added when you bought lots of things?
I have lost a few items so far since they denied to ship! It was bosalino hat! They said we couldnt proved what was it made out of. I purchased cosmetic for my girl friend from ebay and we knew later that the seller sold fake staff so I asked my US to ship them back Guess what happened? They denied to ship back because i had tracking no for just one piece not all of them. They were simply stupid or just wanted to play the game they acted like they didnt know that the seller applied combined shipping. I 've been with them so a year it is not that i wan to be but because i paid them one year member