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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 1,389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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MyUS offers wonderful customer service. Flexible option to make my shopping from US easy. Highly recommended to contact Devin... Well done Devin.
Thank you myus company and very very very thank for my sister Ashton she is help me for my problem,, i love her support,,, Thank you from the depths of the heart
I had a good help with jessica one of the customer service, it was great experience and well explanatory
I was having some difficulty getting my credit card verified, but thanks to Teresa who made light work of the process. She has been very helpful to me and her response was very timely. Keep up the good work Teresa.
I am very satisfied with the service provided by Jessica. She is polite and she gives very clear and detailed answer. She makes me know more about my membership benefits and the advantages of using myus.com. I will give her five stars.
Ive had several problems, which sometimes takes days for it to be solved but once it Kristen and Macy they have always solved my problems in a blink of an eye. More especially Kristen she is a 5 Star customer service personnel.
In general, myus has always exceeded my expectations in terms of delivery my items and other services.
It take less than 30 min to solve my problem and answer all my questions on chat live
Thank you agent Jessica^_^
Have used it for many years and been satisfied, used it quite after few years ago as everything in US was much cheaper, recommended to few friends as well. Recently started to hear back from my friends feedback that the shipping prices have raised drastically - dimensional weight generates massive shipping bills - even twice more as it used to be. So I don't think you save a lot these days especially after you pay customs etc.
The biggest issue I have with myus.com that they are not really there to help their customers, in my case that's me. Having multiple issues with purchased values really made me angry. If the item doesn't come to your inbox with retailers receipt it is easier to forget about your item rather than get it ready for shipping. No invoice - high market price gor your customs declaration, doesn't matter if you got the item for free or $1. Ridiculous...
After many years, from bottom of my heart I would recommend you think twice before you step there. It's slow, expensive, not very reliable service with very poor communication, don't expect response to your questions same day or if you use chat the person on the chat is not authorized to do anything.
Avoid!
Problem processing my payment while shopping. The problem was unfortunately not solved by Jessica was very helpful! Thanks!
Once I was served, my agent Court was very helpful.
Since i have become a member in 2010 I've noticed how greatly MyUS live support has greatly improved over the years. In my recent experience on live chat Jessica has been extremely helpful, friendly, and on point.
I would love it if all of my interactions with companies were like the one i just had.
I have once had a really bad interaction with an account manager Brieann which was very reckless and foolish, so foolish infact she had a whole shipment of mine removed from my account without consulting me or telling me she's going to do it and was arrogant enough to ignore my emails + not giving me a way to contact with her supervisor, which made me stop using MyUS for 1 Year...
It was horrible... I got a package shipped from Florida ti Canada. The package weighed. 7lbs and the contents cost $27 and we asked to ship via the least expensive option. It cost vid MYUS $45.25... what a ripoff... never again.
I'm sorry to hear you had this experience, Jackie. Many of our customers save the most by consolidating multiple purchases into a single international shipment. Also, our Premium Members receive an automatic 20% discount on shipping charges. Can you please provide your suite number so we can review your shipment?
Jessica managed to provide me a effective clarification and support.
Jessica helped me A LOT with the live chat. I was very worries about the day my package would be delivered to my house and she answered way faster than I thought so thanks to her my Christmas just got a lot more stress free!
The low rating is due to the fact that I had to make several attempts for connecting with the live chat without response.
However, when I ws connected to the chat, Jessica, the agent who handled my qustions were very informative and is worth 5 stars.
I have been using MYUS for a number of years now, and have found them to be extremely helpful and professional. I have had a few queries and they have answered them promptly. They have also had a couple of promotions lately, of which I am participating, and most certainly will again.
Thanks
Had done business with them before and it was satisfying. However, my recent interactions with them were extremely frustrating. It's over a month and i'm still having issues with shipment of my goods. Some of their live chat agents are extremely helpful and understanding. Will definitely recomment Court who was polite and very efficient in solving my issues.
The guy that called Ian in the Live Chat is very nice and helpful.
Thank you Ian, and have a nice life.
I receive the invoice and no package. I complie and they answer me with auto reply.
I don't know what to do.
This is extremely unusual, Hermantina, as we provide tracking information with every package we ship. Could you please provide your suite number so we can track your package?
I have been with them for years and was pretty satisfied until the past two years - absolutely terrible, unaccountable, idiotic service. While putting themselves forward to know the business, they can't label packages correctly and recently almost everything I have shipped has been held in Customs because of labeling and misrepresentation. They also LIED that they emailed me about a held package, nothing received although they sure do send a bunch of marketing emails. Just don't go there. Its not worth it. They have gone down hill, all the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm sorry to hear you had this experience, Goran. You can enter the price you paid for merchandise directly in your Inbox; we only need a copy of your merchant invoice or payment receipt in certain cases. You can also find step-by-step instructions for entering values and providing merchant invoices here: http://www.myus.com/en/tips---faq/entering-merchandise-prices/
We want to help. Unfortunately, the suite number you provided (0000) does not appear to be valid. Can you please provide your suite number so we can review and assist?