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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 1,389 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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TruePrice Program increased the basic freight rate by 30%. It's ripoff through good marketing name.
I waited until the program end but it was extended suddenly with no choice.
Well done My Us on providing TruePricing, we purchased majority of our christmas presents from the US and the fact that our shipping was charged at the price we were quoted and only for the actual weight of the parcels, made all the difference. No worrying about shipping charges being at a higher rate than quoted. We certainly hope that TruePricing is here to stay. Also your service on getting parcels to customers in the time frames listed is outstanding. Thank you
Was good, the service, professionalism, and especially treatment.
Loved it so much.
It is the best experience with a web site ever
And the fast responding from costmer servce Mis. Teresa was the best
Thank you all
Prompt and clear response, great service!
Service provider: Jessica
Personalized service.
Attention and dedication.
Timely solutions online.
In short... Note 99%
I want to thank you for the great company and great stuff because the are very kind the want to help the consumer
And my experience was with Angel she is a nice lady and she help me with my all questions and she answered me
My dormant account was not accessible at MYUS (including 'Forgot Password' action) so I signed up for a new account only to receive a notice of 'Welcome Back' and past charges were charged to my credit card which had never been intimated to me before. Thru a past review of my emails it was clear that all previous charges were either voided or paid up. MYUS has refused to refund these and refused to look thru their records to assess the validity of the past charges.
MYUS has refused to look back in their records.
Very poor service. Do not join. I have closed my account.
Jessica was very nice and she gives me all the information I need. The only detail is I have to try severals times for get an agent available.
Not great. For a few years were excellent, now a bunch of barely trained folks tearing through packages and taking photos and holding things up by days. The attempt to comply (or make up for previous infractions) now dominates the customer experience. Some retailers, in fact, now know the address of myUS as a freight forwarder and won't ship to it. That doesn't sound like a good business model...
I'm very sorry to hear you had this experience, Jim. We work very hard to comply with all US export regulations while still providing the best possible experience for our customers. Can you please provide your suite number so we can investigate what went wrong and improve this part of our business?
Excellent customer service Representative and her name is Jessica.
Hope to deal with MyUS and their customer service representatives especially Jessica again.
Excellent company I love it so much and Deserve full confidence and about the live chat i transpire jessica
The agent did not have the authority to help me, myus services suck and this will be the last time i user thier service
I'm so sorry to hear you had this experience, Mohd. Can you please contact us to let us know what happened? Or provide your suite number so we can investigate and respond?
I would like to give zero stars
The worst experience ever had, after waiting for more than 20 days, my package arrived missing many items that worth 600 $, in addition to that they charged me for 41 pounds while the package was 32 pounds only.
Discusting service, thieves they had stolen my money and stuffs.
The Office very shipping excellent deal of confidence and credibility, and speed of the achievement and advise each person dealing with him. And thank you very much for your cooperation.
I think I have a good experience with MyUs website. Especially they have very intelligent staff, and I want to say a special thank to Jessica, She helped me a lot
Thank you Jessica.
Had an error with incorrect package valuation, which Jessica corrected for me promptly. Thanks again.
Excellent communication!
Excellent service!
Jessica is efficient! And cool!
The prompt response when I have things to sort concerning my shipment thrills me. They are the best and will remain so if they continue like this. I initiated shipping today and few hours later I got a tracking number. This show efficiency and dedication.
I was pleasantly surprised by MyUS.com to offer free membership, after I thought I would leave your service. Devin helped me in this. Ever grateful.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I’m sorry to hear about your experience with our new TruePrice program, Ryan. We are constantly testing new ways to improve our service, and have had an overwhelmingly positive response to the clear, no-surprise pricing made possible by TruePrice. Many of our customers save the most by consolidating packages into a single international shipment; by removing dimensional weight, we are able to save them even more. Could you please send me your suite number? I would love the opportunity to review your account and help you maximize your savings with MyUS.com.