Paul M.

Took about 4 days from ordering product to delivery. My daughter was very happy with the scarf and it was a genuine Happy Potter product. Negatives - No notice was provided when the item was delivered and when I went to check the status of delivery onsite the system my order did not exist. Raised a call to helpdesk and about 30 hours later they responded with delivery confirmation.

Has an issue with an automated billing on my account. The Wix service team attitude was terrible pushing me back to the terms and conditions of their site rather than attempting to resolve my issue. I had the same issue with Squarespace 3 years ago and their team went out of their way to help. I found the tools worse than Squarespace as well.

This company was once great. Had used it for several years without issues. A change of ownership or service procedure (early in 2014) has meant that it now takes them from 24 hours to 3 days to receipt in your package with the knock impact that your parcel will now ship later. If you are fine with the delay they are OK but for me it somewhat defeats the benefit of paying for express shipping. They also seem to jack up the cost of shipping by regularly using larger boxes than required for what you are shipping. Admittedly I have never had an item damaged in shipment.