HarryPotterShop

Back on October 23,2024, I had ordered a Slytherin tie from them. It said I would get it in time for Halloween (I didn't.) The same day that I ordered it, my order got cancelled (not by me), but then on November 16,2024 they charged me for it. I thought that meant it was supposed to ship and arrive soon... It's January 3,2025, and it never showed up. I want my money back again and then I'm NEVER buying from them again.

I made a near $400 purchase of multiple items and then received a completely different order Uber somebody else's name. I realized i can't find a phone number anywhere online or in the invoice so I message them. After receiving a return slip and sending back the wrong item, I get no response for weeks until finally somebody send me a message saying they're finally on their way. One my items arrived I realized that the ties are polyester, but when I placed the order they were advertised as silk. Who even does that? I would've still rated 4 stars if they sent the wrong items and sent the correct ones quickly, 3 for taking a while to reply but still getting the items, but what kind of company changing it up like that just makes me so uneasy to ever recommend to anybody else.

This place is stunning and incredible! Felt like Disneyland or something. There is so much merchandise more than you could ever imagine, the staff were nice, and the butter beer is some of the best I've ever had. It feels magical.

I ordered a Slytherin cape and wand, but was really concerned that it may not arrive on time for my Halloween party on 10/22/2022, especially after reading all these negative reviews. I messaged customer support and they emailed me back within an hour and reassured me it would be on time. I ordered Express shipping and it arrived today. Very happy with my purchase. I want to give a shout out to Sean, the customer support agent who emailed me back so quickly.

Ordered a couple little items with the intention to use as a Christmas gift. But, the items never arrived on time or prior to Christmas. Customer service was totally useless and refused to cancel the order even though they had no way of tracking it. These items will now be completely useless to me as I had to purchase other things to use as gifts. You guys need to hold your end of the bargain and deliver as promised or issues refunds.

After reading 30 negative 1 star reviews I wanted to give me honest experience with HarryPotterShop.com. I placed my order and within their 2 day shipment time I had already received a purchase confirmation and an email saying that it was on its way. I used the given tracking number and received many updates on the packages where abouts. It took in total about 8 buisness days but it came to Canada from the states so it is understandable. The product is a official and came with the noble collection certificate. I hope this puts ease to some of your worries.

I honestly got a bit worried when I saw all of these reviews (which was after I had already placed my order), but I actually received my ravenclaw adult robe super quickly, it looks absolutely fantastic and the packaging was flawless. I don't know if they changed management over the years, because most of the bad reviews are from a couple of years ago. But really, I couldn't be happier with my purchase.

Placed an order for a blanket for my daughter with a month and a half in advance for Christmas. They did not notify me it was not shipped and shipped back to the warehouse and 4 days before Christmas marked my package as delivered and when I waited on hold for 1 hr 24min they then would not refund my money for Christmas and would not express ship my package for their mess up. Awful customer service. Clearly no one works there with a working brain.

I wished I had read the review here cause it would have prepared me for what was coming. I placed an order on the 3rd of December as my oldest 2 children (5 & 3) picked out something special for their mom for Christmas. I have had the order in for 10+ business days now. I have called customer service for an update and sat on hold for over 1:30 hours each of the 4 times I have tried calling. I have even tried emailing them for an update. The first email got a reply claiming my order would ship 5 days ago now. When that came and went I gave them 2 days because of covid. Since then none of my emails have been answered and part of my has finally shipped. Horrific company, buy from someone else. I highly doubt my kids gift for my wife will arrive before Christmas now, let alone before the end of December.

I even talked to an employee and they are "going to see what is going on" when I began voicing my concerns and anger over the lack of information and constant delays.

Do not shop here … they try to scam me but then my bank found out before me and canceled the transaction. If you want to go to Manhattan and shop there I'd rather you go because the online is a total scam. Don't $#*!ing Shop here.
They didn't charge my card but managed to send me a tracking number. Hilarious

Never sent the gifts we purchased. You'll never find a phone number to reach someone. Don't waste your time with them. Save your efforts and buy elsewhere.

I placed a order Nov 24,2023 for my son for Christmas. It was 3 items. One item was delivered on Nov 29th, even though the packing slip said all three items were sent. I emailed customer service on Dec 2nd and haven't heard from them. I even used a different email that is on the packing slip if you are missing items. *******@harrypottershop.warnerbros.com. That email came back to me because the domain doesn't exist anymore.
I am disputing my charges with my bank tomorrow and reporting them to the BBB. Do not order from this place.

We ordered the 3-piece Hermione Granger costume. The wand pictured with the set is not what we received. I paid $20 more than other sites because this wand looked so much better. I ended up getting the crappy Rubie's Costumes wand that everyone else sells. We contacted customer service who responded with "the wand shown on the website is different than what comes with the costume." Huh? So apparently they just ship out whatever they want despite what their website shows. False advertising and a complete rip-off. I tried contacting them again and now they just ignore me. Also, I posted a review of the item on their website several times and they keep removing it.

So far nothing resolved. They have charged us twice for the order. We never received tracking or shipping emails. I didn't think they we going to ship so we ordered the same items from amazon and got them within days. Order just showed up it was ordered on 11/28. I now have to shop these items back to them and have had to contest the double charge with our credit card company. This is our NIGHTMARE before Christmas. STAY AWAY from this site. I promise you won't be sorry you did.

My daughter received a hat/scarf set for Christmas, which she wanted to exchange for another item of the same price. I was told that I missed the window to do so by a day. I spoke with a supervisor, Rodolfo, who refused to honor the exchange and refused to do provide me the name of his supervisor. When I asked for the name and contact information of his boss, he replied - I don't know what you mean. I seriously have never had a worse customer service experience. He refused to transfer me to anyone else. The guy was completely unprofessional and sounded as if he was 14 years old. This company is really damaging the Harry Potter brand as most people would think that this site is run by Warner Bros. Pathetic!