HarryPotterShop

I purchased a wand that was apparently not available for purchase, and they never bothered to notified me. They just took the money and did nothing. After a month of not receiving the item, I called to be told that they had none in stock and didn't know when they would (yet the whole time the wand was still available to buy on the site!). I was stubborn so I waited and called them every week until they finally sent me one, just to arrive at the post office and had to pay shipping when I had already paid the shipping and handling the day I bought it 4 months ago! And as you can guess, they will not do a single thing about it. I wish there was a way to get this website shut down.

After reading so many terrible reviews I wanted to share my good experience with this company. I purchased not one but multiple items after the "guaranteed by Christmas" date, after searching and reading multiple negative reviews I was almost certain my order was not going to arrive before the holidays. I immediately called customer service to check on my package and was instantly directed to a person, no waiting, and to my surprise it was packaged and shipped the same day. They gave me a tracking number through fedex and I was able to confirm it was indeed shipped the very day I placed my order. Despite ordering after the guarenteed by date my items arrived 4 days before Christmas. I hope this review puts a few people's mind at ease, I was horrified reading reviews but instead I received excellent service and was very pleased!

I personaly had doubts about receiving the order because after I placed my order I saw there is no customer support contact number and usually websites that only have email contact forms are shady. I also read a lot of negative reviews about people not getting their orders but I personaly got it and pretty fast. I placed an order for a Personalised Hogwarts Acceptance Letteron 3rd of May and I got it on 15th of May (12 days) which was fast enough for me.
I don't know if people ordered from different websites but the website I used was harrypottershop.co.uk
The quality is good, the package had a sticker mentioning that it should not be bend so the carrier will know how to properly treat it even if it was only a letter.
I usually don't write reviews but I always give credits where I should so I am writing this in case someone else is worried about their order. I can only speak on behalf of the letter regarding the quality. I will definitely order again in the future because my girlfriend is a big fan of Harry Potter.

I placed an order about a week and a half ago and I have been waiting to receive an email with some type of progress as to what is going on with the order. After not hearing anything a few days after the holidays oh, I contacted the company and a gentleman said he was going to contact the warehouse and let me know by the next business day. I received an email from him this morning stating that they were unable to verify the address that was being sent to. I called and confirm that that is the correct address and the representative told me that it would now take another one to two days to submit the order. Not one to two days to send it out, but an actual one to two days to resubmit the order just because they needed to verify the address. However, they had no problem finalizing my payment a week ago on my credit card. I explained to them that payments should not be finalized on credit cards until the product is shipped. Pending payments are expected but not the actual payment when the product has not been shipped out. After hearing that it would take another one to two days to submit the order and then it would be shipped out, I decided to get on Amazon and I found the exact same thing from a different company, great reviews, and even with expedited shipping, it actually cost less than the Harry Potter shop. I ordered it through Amazon and it will be arriving in 3 days for less money then the Harry Potter shop where it hasn't even shipped out yet and it's been over a week since I've even heard anything. Also, every time you call, it seems you are out sourced even though they confirm they are in the states. Everyone has a very strong accent. Sometimes, it is difficult to understand. This company seems extremely fishy, especially after reading all of the reviews. They had no problem taking my payment a week ago, but they sure are finding every excuse to send the product out. I'd rather go through Amazon knowing if there is a problem that Amazon will fix it.

I just finished buying a personalized Slytherin House Quidditch jersey (with my name and everything) at this website. The conformation email came through almost immediately when I discovered I had accidentally ordered the youth rather than the adult size. I called the customer service line instantly hoping to stop the order. I didn't have to wait but a few seconds to speak to a representative, and although his customer service skills were adequate, he told me there was nothing they could do--the order had already gone to the vendor and could not be cancelled. Now I'm stuck with a personalized shirt that can't be returned and I couldn't have fit into since elementary school all because of one wrong click of the mouse. I'd give them a higher rating, but this was completely stoppable and fixable. They were only interested in taking my money; once they had it they were not interested in customer satisfaction. Correcting this issue was well within their power before labor and materials were wasted but, they would just rather take the money and run, customer be damned. Unacceptable!

Run away! Do not purchase from this store. After a month if waiting and no replies to emails (because hold times were longer than 15 minutes) that they claim will be replied to in 24 hours, I sat and waited in the queue. I find out... the wand I ordered 2 months in advance of Christmas was "out of stock" with no restock date. Website does not show out of stock. Sparky CSR who told me "Now isn't a good time to order this" and when I said Oh? He said Perfect! Wth? 25 minutes and I finally got him to cancel my order and credit my card back. He said I would NOT receive a cancellation.

JKR should know how they are!

I ordered a wand for my granddaughters birth day from Harrypottershop.com. The order form showed a ship date of 1/17 with 3-5 day transit time. That would allow sufficient time for arrival prior to her 1/24 birthday. When the order did not arrive the day prior to her birthday i called. Was told they were out of stock and was on backorder. I asked why the order did not notify me they were our of stock so I could make different arrangements. Stock answer of the website just did not get updated and "sorry" but nothing we can do. SO... I check the reviews. Should have checked before ordering. There is not one positive review on line that I can find. Do business with this company if your want a royal screwing.

I ordered 130 dollars worth of merchandise, paid for it and never received it. I've tried over and over again to contact customer service and cannot get anyone to speak to me.

I ordered the Godric Gryfindor sword on 27th of October and got the confirmation email and shipping the information not long after. It's now 18th if December and I am yet to receive the product. I've emailed the store 3 times and each time they tell them to contact the shipping company with tracking which I've done multiple times and they are yet to reply. I'm out $350 Australian Dollars and no product. This company is a joke who is failing to provide customer service and is stealing from consumers. DO NOT ORDER FROM HERE

This is the worst Harry Potter website ever! I ordered 2 items on 12-14-14 for Christmas and just now found out that they won't even arrive until 12-29-14!
The same night I ordered from the Noble Collection and my items arrived 4 days ago. I never received the confirmation email it said I would. When I called the customer service phone number, I waited for 30:13 to even speak to a representative. She told me "we had to print the items before we could ship it!"
Spend yiur miney somewhere else!

I called my credit card company and filed a dispute against harry potter shop. Unless they can prove that they mailed the order I never received I will get my money back I was told by chase visa by tomorrow. I would call the place you did your payment through and they should take care of you. Chase told me they have 14 days from the charge to get your order to you if there is no estimated arrival time. My order was placed October 11th and my card was charged December 7th. Tuesday I am planning to contact the Better Business Bureau and filling a report. This website needs shut down.

Q: HORRIBLE! I ordered a Hermoine Granger costume for my daughter 5 days ago! My credit card was charged the day after the order. When I tried to track the shipment I am advised there is no record of my order and my items are out of stock! I asked to talk to a manager and have pleased with him to please find out what is going on. He is supposed to call me back in an hour. I hope this isn't a scam. My daughter is going to be so disappointed. The only reason I ordered from this website is because I thought it was affiliated with Universal Studios. I am so disappointed.

I ordered a costume in early Oct. The next day my credit card was charged and I was issued an order number. Nine days later I track the package. It did not ship. I check the website. It shows 1 day ship time. I call Harrypottershop.com. They do not have the costume and will not be getting it in. They claim that they will issue a refund within 24 to 48 hours. Two days later, no refund. I call again. They say they never charged the card. My credit card company says the charge went through almost two weeks earlier. The next day I call again. Claim the issued a refund the day before. The credit card company shows no refund. I finally have to call the credit card company and refute the charges.

Same issues as other reviewers posted. Placed an order and was charged but never received an order confirmation email. Very difficult to get through to 'customer service' and when I did they said my order wasn't in their system and that it was up to me to figure out how to cancel it through my bank.