Cara B.

I placed an order about a week and a half ago and I have been waiting to receive an email with some type of progress as to what is going on with the order. After not hearing anything a few days after the holidays oh, I contacted the company and a gentleman said he was going to contact the warehouse and let me know by the next business day. I received an email from him this morning stating that they were unable to verify the address that was being sent to. I called and confirm that that is the correct address and the representative told me that it would now take another one to two days to submit the order. Not one to two days to send it out, but an actual one to two days to resubmit the order just because they needed to verify the address. However, they had no problem finalizing my payment a week ago on my credit card. I explained to them that payments should not be finalized on credit cards until the product is shipped. Pending payments are expected but not the actual payment when the product has not been shipped out. After hearing that it would take another one to two days to submit the order and then it would be shipped out, I decided to get on Amazon and I found the exact same thing from a different company, great reviews, and even with expedited shipping, it actually cost less than the Harry Potter shop. I ordered it through Amazon and it will be arriving in 3 days for less money then the Harry Potter shop where it hasn't even shipped out yet and it's been over a week since I've even heard anything. Also, every time you call, it seems you are out sourced even though they confirm they are in the states. Everyone has a very strong accent. Sometimes, it is difficult to understand. This company seems extremely fishy, especially after reading all of the reviews. They had no problem taking my payment a week ago, but they sure are finding every excuse to send the product out. I'd rather go through Amazon knowing if there is a problem that Amazon will fix it.